Rebirth of the Rich Second Generation's Growth Diary

Chapter 79 Demand Pain Points and Concerns
It was early spring, and the air outside the residential complex was a little chilly. A young boy and a young girl walked quietly out of the community, making slight noises as their footsteps rose and fell. They walked through the slightly bleak green path and gradually walked away.

“To convince someone, you must first understand him.”

Li Xu summarized the process of his previous attempt to persuade Grandpa An and told the story.

An Duoduo asked curiously, "Do you know my grandfather well enough?"

Li Xu smiled and said, "When it comes to understanding your grandfather, how can I possibly compare to your family? After all, you've been together for so many years...

“But the focus of understanding is different.”

“You need to understand it in a targeted way.”

"Understand the facts as they are."

Li Xu pondered for a moment and continued, "This matter needs to be understood specifically from three aspects."

“Needs, pain points, and concerns.”

This set of theoretical methods was partly learned from his father, and partly also summarized by Li Xu himself when dealing with people and doing things during this period of time.

It seems to be very useful so far.

"First, we need to understand why Grandpa doesn't want to go to the hospital." Li Xu looked at An Duoduo: "Tell me, why doesn't Grandpa want to go to the hospital?"

An Duoduo thought for a moment, "Is this... because Grandpa doesn't want to cause us any trouble? Or does Grandpa think there's nothing wrong with his body?"

After mentioning two possible reasons in a row, An Duoduo's eyes became a little confused. She shook her head and said, "Now that you ask, I really haven't thought about it seriously. Grandpa won't tell me."

Li Xu smiled slightly: "How can we not understand this clearly? This is the most crucial step."

"Grandpa won't tell..."

"Many things don't need to be spoken out in order to get the answer... Why do you think Grandpa is unwilling to speak?"

"Uh……"

After being asked this question, An Duoduo became even more confused.

Li Xu said confidently: "It's face."

An Duoduo blinked: "Huh?"

"You said that Grandpa An's back has always been uncomfortable, right?"

"I asked you to help buy the plaster, and secretly."

"But the grandpa I saw since I walked in has been keeping his back straight... maybe leaning back on a chair would be more comfortable, right?"

"What does this mean? Even when he's feeling unwell, he maintains a spirited appearance. Grandpa is truly a respectable man."

"I was observing while we were chatting."

"Grandpa's expression is always very serious. How should I put it..." Li Xu smiled, looked at An Duoduo, and after a moment's consideration of his words, he said, "A little pretentious..."

"A display of tsundereness."

"When we were chatting, everyone kept talking about how great Grandpa was when he was young, and how energetic and vigorous he is now... and how strong and healthy he is."

"I know you're saying this to make Grandpa happy."

"When everyone was discussing these topics, Grandpa was smiling broadly, and it was obvious that he enjoyed it very much."

Li Xu then laughed in amusement: "It's like you keep praising a little boy, saying he's never picky about food and eats everything, saying he's awesome. With all that praise, the little boy will finish all the food on his plate even if he encounters something he doesn't like..."

"To put it bluntly, I lost myself in the constant praise."

An Duoduo's expression was stunned. He didn't expect that Li Xu could capture so much information through these details during a simple meal.

"Of course, Grandpa is in good spirits and in good health... I can't deny that. Grandpa is indeed something to be proud of, but... he's treated it as a label."

"When people get older, their thinking often lags behind that of young people, and they often struggle to understand new things. Think about the children you raised, and now you don't see much to be proud of. It's a psychological gap that few people pay attention to."

Li Xu raised a finger and said with some certainty, "So I guess the fundamental reason why Grandpa doesn't want to go to the hospital is... actually because he feels that he has lost face..."

An Duoduo opened her mouth slightly: "Ah, is that so?"

Li Xu nodded. "It was just a guess, but we can give it a try... I tentatively believe this is the reason. The next step is to discover Grandpa's needs. So what are Grandpa's needs? The need is the pride that comes from this strong body."

"Meet his needs."

Li Xu smiled and said, "While you were cleaning the room, I chatted with Grandpa and praised him for a long time. I praised him for all these things. Grandpa is in good health and spirits. He also gave examples of a lot of sick old men in the hospital... Grandpa was very impressed. It once again confirmed my thoughts."

At this time, the two of them had already reached the gate of the community, but before Li Xu finished speaking, An Duoduo had no intention of stopping to send Li Xu off. She continued to follow his footsteps and said, "I'll give you a ride a little further."

"At this point, it's actually not enough to convince grandpa, because his needs are not yet connected to going to the hospital." Li Xu continued.

“There has to be a connection between the two.”

"I told Grandpa again, to be honest, you might not be noticeable in the neighborhood, but once you get to a place like the hospital, you'll definitely be envied by other children who bring their elderly parents for treatment. You'll walk there with your back straight, and the children of the other elderly men and women will all look at you. How envious of Uncle An and Auntie they'll be." An Duoduo smiled brightly at the thought of that scene: "You're so naughty, you look like you're coaxing a child... Grandpa's eyes must be shining, right?"

Li Xu also laughed: "Grandpa snorted at the time and said, of course!"

Li Xu then continued, "At this point, going to the hospital for treatment has indeed been linked to Grandpa's needs, but it's not enough...it's not enough to convince him to go to the hospital."

An Duoduo listened to Li Xu's tricks to persuade her grandfather, her eyes gradually blurred, and she whispered: "You must not become a human trafficker... I'm still helping you count the money after you sold me."

The spring breeze gently blew Li Xu's bangs. He added, "The best way to convince someone isn't to promise big things... For example, if you live on the 15th floor and there's a 1 million dollar apartment on the 20th floor, but you have to climb a rope out the window to get up, would you go?"

An Duoduo thought about it and said, "Yes!"

Li Xu's expression froze slightly. He wasn't playing by the rules...

An Duoduo laughed and said, "I'm just teasing you... I definitely won't."

Li Xu knocked An Duoduo's head in annoyance before continuing, "Yes, most people wouldn't do that. But if the 15th floor was on fire and there was only that rope to escape, would you climb it? I think even if the 20th floor didn't cost a million, most people would try to climb up."

"So... the best way to convince someone isn't to promise big things, but to create difficulties and poke at their pain points."

"So what is Grandpa's pain point?"

An Duoduo showed a pensive expression. Li Xu's ideas were something she had never had before... So when he asked this question, he began to guide her to think about this problem.

"Are...are you sick?" An Duoduo asked tentatively.

Li Xu looked at An Duoduo meaningfully and slowly shook his head.

"His pain point is loneliness."

An Duoduo was stunned for a moment.

A warm smile appeared on Li Xu's lips. "Your family atmosphere is really good, so warm, and the whole family is harmonious and happy. You take care of the elderly's emotions. Grandma... passed away a while ago, right?"

"Ah."

"For grandpa, the thing he fears most is not getting sick, but losing the joy of family life he has now."

Li Xu said seriously, "So I was chatting with Grandpa and told him... Actually, I made it up, but it's true. Many elderly people are lying in bed, and their children can't accompany them all day. After all, they have to run around and still be busy with work..."

"Then I gave a few examples, exaggerating the pitiful conditions of those elderly people, focusing on highlighting their loneliness. Of course, I didn't forget to tell Grandpa, 'But, Grandpa, you're different. You're in such good health, you definitely wouldn't live that kind of life.'"

An Duoduo hit Li Xu: "You're so annoying! You scared my grandpa."

Li Xu chuckled, "Grandpa was silent for a while after hearing this."

"Actually, if Grandpa feels that his body really needs to be checked out, he's already halfway there. But it's not enough."

"Finally, there's one more thing... that's concerns. I have to dispel Grandpa's concerns before I can successfully convince him."

Li Xu looked at An Duoduo with a smile: "So tell me, what are grandpa's concerns?"

With Li Xu's guidance, An Duoduo spoke without hesitation, "Concern is actually the reason why Grandpa doesn't want to go... He's afraid that if he goes to the hospital, others will think he's not in good health, and he'll lose face, right?"

Li Xu nodded: "Smart, so how can we dispel Grandpa's concerns?"

An Duoduo was silent for a moment.

"Actually, for us young people, going to the hospital and having others think you're not well aren't the same thing. But the elderly sometimes have the same thoughts as children, so that's understandable. But when trying to allay their concerns, you have to be careful about the method and approach. They might not listen if you just explain it directly, so I used the needs I mentioned earlier again."

"What did you say?" An Duoduo looked at Li Xu eagerly.

Li Xu said slowly: "I asked the old man if he had any friends..."

"Grandpa has several good comrades."

"That's right, that's what the old man told me. So I continued to ask him, are there any grandfathers who look unwell? There must be such people. Grandpa An said there are some stubborn ones."

"I said those grandpas are definitely not as healthy as you!"

“He said, of course!”

There was no need to continue at this point. An Duoduo was stunned. He had already imagined the next scene. Li Xu would definitely coax his grandfather to persuade those stubborn old friends to get a physical check-up... In this case, he would go and get a check-up "by the way".

An Duoduo looked at Li Xu and said, "You are so amazing!"

"Haha, it's not something that requires any technical skills." Li Xu responded lightly.

An Duoduo showed a strange smile, "Then Grandpa will probably like you very much."

"Ha... not bad."

An Duoduo shook her head. "You don't understand. Grandpa has such a stubborn temper. No one in the family can persuade him. You're really skilled at this."

(End of this chapter)