I Don’t Want To Be A Young Master

After this meeting, Yuanfeng’s first online shopping mall hosted by Xingfan.com, with everyone’s efforts, began to build a trial run in full swing, everything is ready, the trial run date is set, Ye Feng’s face A smile finally appeared on the board.

During this period of time, everyone's mood has been very nervous. After all, this is not only a new attempt, but also indicates the future development of Yuanfeng. Therefore, everyone values ​​the results of this development extremely.

On the day of the trial run, Ye Feng sat in front of a computer in the online customer service department early in the morning. Today is the first day of the trial run of the online mall. He decided to go to the battle himself and meet with the staff of the customer service department. Consultation for online customers.

Although he didn't need to meet customers face-to-face, Ye Feng was very nervous. Soon, the data showed that many people started to browse the merchandise in the mall. Now his nervous palms were sweating.

Yuanfeng was founded by him. So many stores opened so hot, he has never been so nervous as today. Soon his customer service portrait started to flash, and someone asked about the product.

Then the customer service avatars of other computers also kept flashing, and the entire customer service department continued to make a sound of dribbles. His reply speed was too slow and there were too many customers inquiring.

In the end, he was defeated, so he had to admit defeat and returned the position to the staff of the network customer service department.

"I didn't expect that on the first day of the trial operation of the online shopping mall, there were so many customers who consulted..." The other department managers onlookers discussed in low voices.

Ye Feng frowned and made a silent motion at them. At the same time he also glanced at Cheng Yan.

Cheng Yan walked over with an understanding. "Mr. Ye, what's your order?"

Ye Feng's brows were still locked and said in a low voice, "This won't work. The online customer service department is too noisy now. In this way, you have to ask someone to buy a batch of headsets and distribute them to every staff member of the customer service department to wear.

In this way, everyone can work with peace of mind without affecting each other. Be fast, and you can make arrangements quickly. "

Half an hour later, the purchasing manager came back here panting with a bunch of headphones.

"Mr. Ye, you bought the headphones you wanted..." His excited voice was a little too loud, and Ye Feng made a silent motion at him.

The staff of the customer service department, after wearing the headset, work more efficiently without being affected by the outside world. The enthusiasm for online consultation continued until late at night.

The customer service department has been busy until dawn, and the computer gradually stopped working. At the end of the day, although this online mall only sells and distributes in a few counties and cities around Nanjiang Province, it is all directed towards the wind. The quality comes.

So in just one day of trial run, the total order amount exceeded 20 million. This is a very good result, but Ye Feng was excited and realized a very serious problem.

He hadn't considered before that people's time online is chaotic, and shopping time is also arbitrary. Maybe they see it in the middle of the night and they will consult and place an order in the middle of the night.

But it is impossible for your own employees to respond to their inquiries online 24 hours a day, right? If it is operated 24 hours a day, the work intensity of the customer service department will be very high. Over time, few people are willing to do this job.

However, if you do not respond to their inquiries in time, you may lose a lot of potential customers. It was almost dawn, and all the staff in the customer service department had left work, but he was still sitting in front of the computer, unwilling to leave.

Ye Feng did not leave, and the other department managers who were waiting outside the network customer service department naturally did not dare to leave.

The moment Ye Feng walked out of the office and opened the door, everyone was still warm in their hearts.

"Why are you all still here? It's almost dawn. If you don't go home and rest, how can you do a good job in the morning? Go back, go back all..."

Everyone said goodbye to him and planned to leave. Cheng Yan glanced at him. "Mr. Ye, aren't you going back?"

Ye Feng smiled. "I still have some problems here. I didn't think of a solution. I can leave when I think about it. You can go first."

Cheng Yan immediately became interested. "What's the problem? Tell it, let us analyze it together, maybe we will think of a solution soon."

He thought about it. One person counts the shortcomings and the other counts the lengths. He can't think of a solution, maybe others can give some advice.

"Well, everyone will stay here first. Let's hold a short meeting here. Yesterday’s trial run was good and the customer service department contributed a lot, but now there is a serious problem in front of us. I want to hear Listen to everyone's opinions.

As you can see today, the work intensity of the online customer service department is very high, so I think that the current staff is far from enough. The personnel department will seize the time to recruit another group of customer services to reduce the pressure on the online customer service department.

What's more, I found through observation that online shopping is completely different from physical store shopping. There is a randomness. Some people, when they go online, accidentally see the goods in our mall, they may buy.

But this will increase the difficulty of the customer service department, because some people like to surf the Internet during the day, some people like to surf the Internet at night, and our staff cannot be online 24 hours a day. How do we solve this problem? "

The people below discussed in a low voice.

"Mr. Ye, otherwise, let the online customer service department take turns to work around the clock. In this way, there will be no customer loss." The manager of the personnel department suggested.

Ye Feng shook his head. He was obviously not very satisfied with this proposal. For the staff in a 24-hour shift, the work intensity was too much, and there were many complaints.

In addition, although there are customers who buy things late at night, but not many, there is no need to waste human resources for the scattered customers.

"Mr. Ye, let's do that. I develop an automatic response software here. As long as someone inquires about the product, it will automatically respond according to the customer's question."

Ye Feng is very satisfied with the solution proposed by Xu Ran from the Network Development Department. This not only reduces the work pressure of the customer service, but also does not offend the customer, which will kill two birds with one stone.

"I very much agree with Xu Ran's proposal. Tomorrow I will ask the manager of the customer service department to filter out several questions frequently asked by customers and leave them to you. You can develop an automatic response program as soon as possible. There will be rewards."

Seeing that apart from Xu Ran's joy, the others were a little unhappy, Ye Feng continued.