I Have a Seaside Five-star Hotel

"But, in perfection, there are also some flaws."

Chen Jianhai changed the topic and scanned everyone's faces.

to be honest,

Apart from Lin Tao and Tong Tongsheng, he basically didn't know anyone here.

Although they have met some of them, most of them just nodded and said hello, and they had no idea which hotel they were from.

But, it’s not a big problem

He just talks about common problems and that's it!

“In terms of rest and accommodation, we are doing very well.”

“But when it comes to handling office details, we are obviously lagging behind.”

"For customers who work away from home, hotel rooms are not just a place for them to rest, but also a place for them to work."

"What we want to do is to make the guest room a comprehensive room that can accommodate both rest and work."

"But in my opinion,"

“Now our guest rooms are more than comfortable for resting, but not enough for working.”

"It's okay to sleep, but working is too painful!"

The experience of sleeping in a hotel for 14 days is all the freshest first-hand information, which is deeply engraved in Chen Jianhai's mind.

"First, the lamp."

"The table lamps in some hotel rooms are in warm yellow tones. Although in terms of color and brightness, they are perfectly unified with the entire guest room. They also look very warm and relaxing."

"But when I'm under this kind of light, let alone working, I feel sleepy and want to sleep as soon as the light is turned on."

"If customers use computers to work, they can ignore the impact of desk lamps."

"But if the customer needs to read paper materials for work, his eyes will be exhausted in less than half an hour!"

As soon as these words came out, most of the bosses present raised their eyebrows slightly.

A few of them nodded slightly, indicating that such a problem did exist.

Sitting at the end of the conference table, several bosses wrote down the word "desk lamp" in their notebooks.

Chen Jianhai then spoke:

“The next thing is tables and chairs.”

“In the hotels I’ve stayed in these days, almost none of them have comfortable desks for working.”

"Basically, all hotel tables are a simple long table with a horizontal bar on the wall, with a small sofa in front of it. Or simply put a solid red wooden chair."

"What about the stool?"

Chen Jianhai paused slightly, thought about his words, and said:

"It's no problem at all to put makeup on the little girl. It's completely sufficient."

"But if you are as tall as me, you have to sit on a small sofa stool all the time to work, and your legs will become numb after sitting for a while."

"The leg numbness is still mild!"

"The most uncomfortable parts are my waist, back and shoulders."

Chen Jianhai bit down heavily on the word "uncomfortable".

For the past ten days, Chen Jianhai has been writing hotel reviews on his computer every day. After checking into the guest room, he simply tidied up and then sat on a stool to work. He sat there for several hours.

Although Chen Jianhai usually plays games and sits around all day,

But sitting on hard stools and soft sofas is really uncomfortable no matter how you sit.

However, Chen Jianhai's legs were quite long. When he sat on it, he couldn't stretch his legs and would touch the wall when he moved forward.

Want to cross your legs?

But the stool and table were not high enough, and the knock on his knees turned purple.

after that,

Chen Jianhai really had no other choice, so he simply curled up his legs and squatted on the stool to work. He really had never suffered such a crime before in school.

"Apart from tables, chairs and lights, the most important thing that affects my personal stay experience is the USB interface and power interface."

The more Chen Jianhai talked about his previous tragic experiences, the more terrifying his expression became.

"I can responsibly say that in all the hotels I have stayed in, the only way to charge and connect to the power source is through the socket on the wall."

“But do we have enough sockets?”

"Just lamps, TVs and other hotel-specific equipment have taken up all the sockets on the wall."

"If I want to charge my laptop, I have to find an extra outlet."

"It would be even worse if I had to charge my phone while the computer cable was connected."

"I was even in a hotel. Because I couldn't charge my laptop, tablet and mobile phone at the same time, I had to bend over and unplug and plug in the power again and again, so that one interface could be used repeatedly."

"In the end, I had no choice but to take my tools and sit in the executive lounge for most of the night."

When Chen Jianhai said this, the smile on his face gradually disappeared.

The atmosphere in the entire conference room gradually solidified.

"Just from the perspective of an experiencer, I already feel uncomfortable. What if it were our guest?"

"Will he give our hotel a good review when they need to rush out a manuscript for work overnight but are freaking out over a small plug?"

"The current guests have been tricked, brothers!"

Chen Jianhai poked at the table.

"Out of 100 service tasks, guests will not praise us because we have done 99 well,"

"But if we do something wrong, that thing will be magnified infinitely and even become their inherent impression of the hotel."

"Although I am a junior when it comes to hotel business."

"But one thing is clear to me."

“The fundamental factor of whether a hotel can operate well lies in whether we can meet the needs of the largest target customer group.”

"Our positioning is very clear, which is to serve business people and business travelers who come to Zaomen for business trips."

“But can they be satisfied with our service??”

Chen Jianhai's eyes gradually became sharper, and his voice was no longer the gentle breeze at first.

"Even if we can't change the table because of the existing layout of the guest room."

“But can we at least provide our customers with a comfortable chair??”

"If our room is large enough, can we provide our guests with a table that is spacious enough to accommodate two people sitting together at the same time, with rich power strips and B-interfaces?"

"It's not difficult for us to change to a table, a chair and a lamp, right?"

Chen Jianhai's eyes swept over the faces of the bosses one by one.

nowadays,

The hotel in Zaomen has basically been finalized, and the hotel facilities and room structure are quite complete.

Any large-scale modifications, redecoration, and drastic modifications are all unrealistic.

As for the Nanjiang Coconut Umbrella Hotel, which integrates 54 hotels into one to create an integrated resort hotel stay business model, don’t even think about it!

What Chen Jianhai can do is to put forward his own opinions on these very small details that greatly affect the stay experience from the perspective of a stay experiencer.

"and!"

Chen Jianhai paused, leaned back slightly, and glanced at everyone with his sharp eyes.

"Apart from the most basic desks, chairs, lights, sockets, etc., our room is not very suitable for rest."

"I forgot which hotel I was in. When I was working hard late at night, the closet door suddenly opened."

"'Zila' sound,"

"The horizontal wardrobe slid open by itself."

"I'm not going to lie to you, I, a grown man, was really scared at that time."

"But I'm also grateful for this wardrobe. I was so sleepy because of the desk lamp, but I was completely frightened by this sound."

"Work efficiency has really improved."

"When I talk about this, I don't mean to ask everyone to replace the cabinets in the guest rooms."

"Let's just say, can't we add a few magnets on the wardrobe?"

Chen Jianhai once again asked questions deep in his soul.

He found everything like lamps, tables, chairs, and power strips to be excusable.

After all, everyone has been building hotels for a long time. It is understandable that things that were fashionable and popular back then cannot keep up with the times and are gradually being eliminated.

But if such a detail error can still occur in an infrastructure like a wardrobe, it really shouldn’t happen!

It's a matter of attitude!

"The magnets don't cost much. I saw some on the Internet two days ago. They just stick two small iron pieces on the cabinet door, and they can be firmly attracted by themselves."

"Let's buy it and put it on. Is it difficult?"

“There’s also catering,”

“Our hotel dining prices are indeed not expensive, and most hotels are very rich.”

“But the cheap prices and the rich variety of food around are not the reasons why the food in our hotel is not delicious!”

Even though Chen Jianhai tried his best to smile and be as humble and polite as possible,

However, his long career as a boss and his experience as president of the Coconut Umbrella Hotel Industry Association have subtly integrated the aura of a leader into him.

When talking about specific issues,

Even if Chen Jianhai tried his best to control it,

But the coldness and seriousness between the corners of his eyes and eyebrows still stood out like a lion, permeating from every pore of his to the entire conference room.

"Have you ever had dinner at your hotel?"

Chen Jianhai asked softly.

"Is it tasty?"

There was a hint of questioning in Chen Jianhai's voice.

"Let me give you an example."

Chen Jianhai moved his hands around a rough circle and showed it to the bosses.

"It's also a hotel. I won't tell you the specific name of the hotel."

"That night, I finished my work and felt hungry, so I went to the hotel restaurant and ordered a few dishes to eat."

"With such a big plate of beef tenderloin with chilli pepper, guess how much beef tenderloin is in it."

Chen Jianhai looked at the bosses, and then reduced the circle in his hand to one-third of its previous size.

"That's the amount of food."

The businessmen and bosses sitting here looked at Chen Jianhai with varying degrees of serious expressions.

"Guess how many beef fillets there are?"

Chen Jianhai asked again.

Before anyone could speak, Chen Jianhai said:

"I counted them one by one, 14."

"Do you know how much these 14 beef tenderloins sold for?"

"78 yuan."

“The small restaurant next to the hotel also serves beef tenderloin with Hangzhou pepper.”

"Do you know how much it costs?"

"24 yuan, 20 beef fillets."

"so!"

Chen Jianhai leaned forward and said with an incredulous look on his face:

"Is our beef fillet gold-plated? Or is it imported beef? Where is the higher price reflected?"

"How do you let consumers choose?"

Chen Jianhai said it as politely as possible, but when he thought of the plate of "Beef Tenderloin with Hangzhou Pepper", he still laughed a little angrily.

He is also a businessman and a hotel owner.

I can say very responsibly,

A very important source of income for Langai, Jasmine and Shibao is catering.

A plate of Hangzhou pepper beef tenderloin that costs 78 yuan can even be sold for 128 yuan in Xu Bo's hands.

However, their 128 yuan plate of Hangzhou pepper beef tenderloin is definitely worthy of the price in terms of meat quality, taste and dish size, as well as the restaurant environment and staff service.

"Although we are a business hotel, at least the dining should not be too businesslike."

"Even if we can't lower the price, can we at least hire a few good chefs to make the food more delicious?"

When Chen Jianhai said the last thing, he couldn't help but slap the table.

There was a sound of "Bang!"

The atmosphere in the entire conference room was extremely awkward.

The bosses sitting here had smiles on their faces just now, but now they all look embarrassed and look uglier than anyone else.

These people are much older than Chen Jianhai in terms of age, and each of them is the one who makes the most decisions in his own hotel.

Now that someone who is more than ten or twenty years younger than me is saying such a slap in the face, no one can lose face!

Even Tong Tongsheng touched his chin unnaturally.

Seeing everyone's reactions, Chen Jianhai was shocked.

Scratched!

How could he show his attitude towards Brother Nanjiang even if he didn't keep his temper under control?

"These are just some of my personal experiences and thoughts, just use them as a reference."

Chen Jianhai smiled again, trying to reverse the already embarrassing atmosphere.

"Then you said so much, what are we going to do?"

Tong Tongsheng spoke.

"Just change the table, chair, lamp, click a few magnets, and change the cook?"

Chen Jianhai thought for a while and said:

"I think those are the basics."

"Assuming that the assessment of the High-end Hotel Industry Association begins after the year, we will have less than five months left."

"In these five months, we have to complete reforms, attract tourists, improve reputation and occupancy rate."

“Time is limited and it is unrealistic to make large-scale changes.”

“If you want to make a breakthrough, you can only start with these basic details that are low-cost and easy to change.”

Chen Jianhai insisted on his opinion.

To be honest, what is the aspect that he most wants to reform in these hotels.

That must be the parking lot!

Zaomen is not only attractive to cities across the country, but also has the greatest appeal to surrounding cities.

Sometimes for the sake of flexibility,

Many people do not choose high-speed rail when traveling for business, but prefer to drive by themselves.

However, the location in Zaomen is too expensive. Not only are there shops on both sides of the hotel, most hotels are just two steps away from the subway station.

Except for the few dozen parking spaces in front of the hotel building, there is no extra space for guests to park.

This also caused inconvenience for many guests traveling on business.

Unfortunately, there is no solution to this problem.