I Want To Be a Rich Man on Hong Kong Island

The ten Uniqlo stores have been open for half a month, and the business is surprisingly good.

On this day, Wu Guangyao brought Lin Yueru and Li Cui to the store in Tsim Sha Tsui to buy some clothes.

Under his strong request, the three of them are now sharing the same bed, and all aspects of themselves have just been satisfied.

"Welcome to Uniqlo!" It was a cardamom girl who greeted the three of them, with a sweet smile on her face that hadn't faded away.

Ever since Lao Fengxiang pioneered female shop assistants in Hong Kong Island, most Hong Kong Islanders have now accepted women to show their faces.

The reason is naturally because of poverty, and a little more income for the family can obviously make life better.

Because as I said in advance, the three of them came this time not only to buy clothes, but also to "make things difficult" for these shop assistants to see how their service level is.

Don't underestimate the word "service", thinking that it is useless in this era.

In fact, it is not the case, the guests may just express implicitly. If they receive bad service, they may be thinking in their hearts that they will not come again next time!

Unlike later generations, who take the initiative to complain, or even get mad on the spot!

The clerk who received the three of them thought that his smile was very refreshing, but it was the truth!

Wu Guangyao and the others didn't react too much, they went straight into the store without even looking at the shop assistant, and started to browse.

Fortunately, the store manager is not here at this time, otherwise the secret will be revealed.

It seems that they should be counted upstairs, otherwise the three of them will definitely lose their way.

After all, there are store managers who don't know Wu Guangyao!

Wu Guangyao and others responded in this way because they were considering a type of customer.

When many people enter a strange clothing store, they are reluctant to talk too much, for fear of being pestered by the clerk.

It would be a bit embarrassing not to buy it!

It's not that others really don't want to buy, but just want to find what they like before they start!

For customers who visit the store, the probability of a successful transaction will not exceed 50%, which requires customers to be relieved, so that others will come again next time!

It doesn't matter if you don't buy this time, good service will leave a good impression on people, and you may close the deal next time.

Therefore, it is necessary to understand the general psychology of the guests and choose the best time to approach the guests.

For example, if a customer is interested in a certain piece of clothing, the clerk can go up to greet him.

"You can give it a try if you like, we have a dressing room here!"

When the young clerk saw the three customers ignoring him, he couldn't hold back immediately.

The original smile disappeared immediately, and his expression became very stiff.

It seems that I have encountered a difficult customer, this is what the little shop assistant is thinking at this time!

The shop assistants dare not show their temper to the customers. During the training, they emphasized many times that the customer is God!

But she made a mistake and followed the three of them like brown sugar. It seems that she didn't realize that she put pressure on the customers.

In fact, shop assistants and customers need to keep a certain distance. Depending on the size of the store, it generally needs to be about 2 meters.

Lin Yueru and Li Cui started to visit, while Wu Guangyao scanned the store.

There are quite a few customers, about seven or eight groups of people, but there are obviously two groups of customers in slightly shabby clothes, and the shop assistants are not very enthusiastic.

This is a big problem, and obviously some shop assistants don't want to waste their time on them, thinking that it is a waste of their energy.

Most importantly, these clerks get a 2% commission for each piece of clothing sold.

It seems that the idea of ​​the shop assistants needs to be corrected in time.

Lin Yueru finally picked out a piece of clothing, and the shop assistant quickly reminded: "Miss, we have a fitting room, if you like it, you can try it on..."

Before the clerk finished speaking, Wu Guangyao interrupted: "This one is not pretty,

I don't deserve you! "

The little clerk once again felt that he had been hit, there was no smile on his face, and he was even a little unhappy.

"Sir, you are joking. This dress is very suitable for this lady. It will definitely look amazing when worn!" The little shop assistant said unconvinced.

Big taboo, no matter how good-looking the clothes are, what's the use if other people's friends or husbands don't like them?

Dressing itself is very important, and it means showing off in front of friends. If you don't respect her friends' opinions, it will be difficult to succeed in this order.

"Mr. Wu, madam, you are here!"

When Wu Guangyao's probing was almost over, the store manager also came out from behind.

As soon as the shop assistant heard what the shop manager said, his heart immediately became flustered. Could it be that this man is his boss——Wu Guangyao.

By the way, I seemed to have a bad attitude just now!

Could it be that the boss deliberately found fault and came to test our service!

The little clerk was about to shed tears of anxiety. He finally found a decent job. What if he was fired?

It was still Lin Yueru who was kind and called the shop assistant to pack some clothes.

"It's okay, just change it if you have any problems. Your boss is not such a stingy person." Lin Yueru comforted the shop assistant while picking out a few clothes.

"But, I seem to have violated something in the employee handbook, will I be fired by the company!" The clerk said nervously.

"No, these problems are because the company's training is not in place. Wait for your boss to sort out the study materials later. You have to study hard. If you are caught again next time, no one will protect you!" Lin Yueru said.

"Are you the boss's wife? You're so beautiful!" The little clerk offered his little flattery, obviously grateful for Lin Yueru's rescue.

"The wife that Ming Media is marrying, I still have an identity. I'm a senior executive of the company, and I'm in charge of office affairs."

Wu Guangyao chatted with the store manager for a while, but the store manager kept explaining that he was doing the inventory and the clothes he was going to buy.

Wu Guangyao didn't say much. There is no one to blame for these things. It seems that each store needs to have a deputy store manager.

The store manager was not in front, and a special incident happened, which could not be dealt with in time.

At 5:00 p.m. that day, Uniqlo notified all the management staff that a meeting would be held.

"As soon as the customer enters the store, his face is expressionless. Do you know why? It's because the clerk is too enthusiastic, and he will be embarrassed if he doesn't buy it. But after doing this kind of business once, it's hard to come back next time. That's why the clerk meets this kind of customer. , You only need to greet a few words politely, and then watch from a distance, and only when the customer has a need, can you go up and talk to him."

"There are still some problems with the service. We must realize that many customers don't like the clerk following them all the time, because they want to visit freely instead of listening to the chatter of the clerk."

"So the clerk has to find the right opportunity before he can go forward to serve. For example, after looking at a certain piece of clothing, our clerk stepped forward and asked if he needed to try it on."

"Also, the clerk must not ignore the buyer's partner. When the buyer is trying on clothes, he must chat with his partner and follow his partner's opinion more. Don't feel that you have lost because your partner said you don't like it. With this order, I will give my companions a face."

"There is also the probability of successful transactions in shabby clothes, which is generally higher than that of well-dressed people. Of course, I said this to tell everyone the importance of treating people equally."

Wu Guangyao didn't give everyone a chance to speak. He gave a big talk by himself, and the management staff rushed to write, for fear of missing one.

Wu Guangyao is very satisfied with everyone's attitude. The content he said is a lot ahead of this era.

It’s okay for everyone not to understand, but you must learn humbly and earnestly, and finally carry forward.

"Okay, Manager Fu, these opinions are compiled into a book, and you can improve them. In particular, all store managers should participate and put forward their own opinions. Don't just be an executor forever, but also need to be a participant. Form a document, Distribute to each store, let the store staff remember and abide by it!"

At this time, the management in the conference room were all watching Wu Guangyao's attitude.

In the end is angry, or just found the problem normally.

Fortunately, I didn't get angry!