Rebirth 2000, childhood sweetheart school beauty 18 years old

Facing the angry customers, Yi Feng remained calm, just looked at them calmly and treated them calmly.

He had experienced many brand crises in the past and was already familiar with public relations means and methods.

When facing angry customers, you should first treat them calmly, let them calm down and regain their sanity.

When a person is angry, it is difficult for him to listen to other people's words, especially when a group of people are angry.

Therefore, you must let them calm down first. The best way is not to speak first, but to look at them with sincere eyes.

Sure enough.

Under Yi Feng's calm gaze, the more than 20 people slowly quieted down and stopped shouting.

""Boss, what's your attitude? Speak up!" a young man in a green shirt shouted.

Yi Feng then bowed and said calmly:"I am deeply disturbed by your affairs. I can understand your anger, but please calm down a little. Let's sit down and have a good talk. Believe me, I will give you a satisfactory result.���"

When the twenty or so people heard Yi Feng's words, the anger on their faces subsided a lot. They also wanted to solve the problem, and they were not being unreasonable.

"If you sell us faulty accessories, you must refund one and compensate three!"A young man with a flat head shouted.

Yi Feng didn't talk to him about this. The first thing he had to do was to understand the problem and the specific situation before he could make a response.

"Don't be impatient. Please take a rest inside. It's a hot day. You can drink some water first. Let's sit down and chat slowly."

"If there is a problem with an accessory, I need to first know which accessory has the problem and what the problem is. After inspection and confirmation, we can then talk about how to deal with it."

"I can promise you first that if there is really a problem with the accessories, I can guarantee that you will be refunded on the spot!"Yi Feng said sternly.

All the customers looked at each other, and most of them also listened to Yi Feng's words, especially when Yi Feng said that they could refund one for three on the spot, which made them feel Yi Feng's sincerity in solving the problem.

"Okay, let’s go in and talk!"The young man in green nodded.

A group of people walked into the store. Yi Feng and Zhuo Qianqian first put up a sign saying they were out of business, and then asked Wang Tie and Zhuo Qingqing to pour a cup of tea for everyone.

There were not so many places to sit in the store, and Yi Feng also Just stand like them

"Everyone, please tell me the model of the parts you have problems with. I will ask my colleagues to record it. If you have customers who brought parts and receipts, please provide them. It will also be convenient for us to understand which batch of products has problems."Yi Feng said calmly

"Mine is a Suotai 694X motherboard!"

"Mine is a Kun Teng 30 hard drive!"

"And mine, mine is MGA220!"

……

Customers came forward one by one to tell them about their problematic accessories, and Wang Tie recorded them one by one.

Eight other customers submitted their bills and accessories, and Wang Tie also registered them one by one.

Yi Feng looked at the batch number on the bill and frowned slightly.

All products from Shengde Company!

Moreover, they are all special accessories!

Yi Feng cursed secretly in his heart, Damn, I've been tricked! grass!

Nie Xin's old wall lamp dared to trick me!

Those two batches of special-priced products are probably defective products, that is, grade A!

These are defective products that appear during the production of accessories manufacturers. These products flow into the market through the manufacturers' special channels.

Sidley must have gotten a lot of these defective products!

Damn, luckily I was more careful and only entered two batches!

Yi Feng warmly greeted the eighteen generations of women from Nie Xin's ancestors in his heart.

Trick me? See if I don’t punish you to death!

If I don’t torture you to death, my name, Yi Feng, will be written upside down!

Yi Feng took a deep breath to calm down a little.

The top priority now is to deal with this incident first.

Crisis public relations must be done well, otherwise if word spreads in Guangzhou's Internet circles, Xifeng Electronics' brand will be tarnished.

After all customers were registered, Yifeng also checked some accessories and found that they were indeed defective and faulty.

Next it’s time to talk about compensation.

Yi Feng said to everyone:"I basically understand the matter clearly, and I have also checked the accessories. It is true that there is something wrong with the products we sell."

"This is a fact. As the boss of Xifeng Electronics, I will never shirk my responsibilities!"

"Although our Xifeng Electronics was established not long ago, we are a company that has responsibilities and dares to take responsibilities!"

"We have always been operating with the concept of"customer first". This is our responsibility for the oversight of purchasing."

"Therefore, on behalf of Xifeng Electronics, I promise to refund you three times the amount you paid!"

Yi Feng's words were passionate and righteous. After hearing them, the customers' expressions eased a little and they nodded continuously, approving of Yi Feng's handling of the situation.

"Tie Zi, take out the cash from the store and immediately compensate the eight customers who brought the products with you."

""The rest of the customers, you can go back and get the accessories first. As long as the products belong to these two batches, we will unconditionally refund one and compensate three, and compensate on the spot!" Yi Feng said seriously.

All the customers were surprised when they heard this.

This boss is straightforward and does not shirk responsibility at all. How nice!

The young man in green applauded and shouted,"Good, the boss is straightforward!"

"It seems that Xifeng Electronics is still trustworthy!"

"I have bought defective accessories before, and other bosses tried to shirk the problem, not to mention refunding one and paying three, and they didn’t even want to pay compensation!"

"Xifeng Electronics has the best and most straightforward attitude in handling problems that I have ever seen!"

Other customers nodded one after another. Just based on this attitude in handling problems, it is much better than other stores!

These are computer accessories worth hundreds or thousands of dollars. It is too difficult to get the money back. If you really want to sue the store, it will take a lot of energy and money to resort to law. It is not worth it.

So many people can only swallow their anger after buying defective products.

But this time, for the first time, I saw such a straightforward merchant who agreed to refund one and compensate three without hesitation. He is really conscientious!

Yi Feng smiled slightly and said,"Thank you for the praise of this customer. This is our responsibility and we should do so!"

Wang Tie took out all the cash in the store, refunded the money of the eight customers on the spot, and compensated them three times.

Including the young man in green clothes just now, he also received three times the compensation, with a smile on his face.

"The boss is courageous. I believe that if Xifeng Electronics adheres to such a business attitude, it will definitely be able to do it in the future!"The young man in green said seriously.

The other customers who didn't bring accessories looked envious, and they admired Yi Feng even more.

This boss is so courageous!