Rebirth 2000, Ome school flower 18 years old

In the face of the crowd of customers, Yi Feng's face did not change color, so he looked at them calmly and treated them coldly first.

He has also experienced many moments of brand crisis, and he has long been familiar with public relations methods and methods.

When faced with angry customers, they should be treated coldly to calm them down and regain their senses.

When a person is angry, it is difficult to listen to other people, especially when a group of people are angry.

Therefore, it is necessary to calm them down first, and the best way is to not speak first, but look at them with sincere eyes.

Really.

Under Yi Feng's calm gaze, the more than twenty people slowly quieted down and stopped shouting.

"Boss, what kind of attitude do you have, you are talking!" A young man in a green shirt shouted.

Yi Feng then owed and said calmly: "I am deeply disturbed by your affairs, I can understand everyone's anger, but please calm down a little first, let's sit down and talk, believe me, I will give you a satisfactory result." When

more than twenty people heard Yi Feng's words, the anger on their faces also subsided a lot, and they also wanted to solve the problem, not to say that they were unreasonable.

"You sell us the accessory in question, you must refund one and pay three!" A flat-headed young man shouted.

Yi Feng didn't talk to him about this, the first thing to do was to understand the problem and the specific situation before he could make a way to deal with it.

"Don't be in a hurry, please take a break inside, on a hot day, you can drink some water first, and we will sit down and talk slowly."

"If there is a problem with the accessories, I have to know which accessories are wrong and what is wrong, and after checking and confirming, we can talk about how to deal with it."

"I can promise you first, if there is really a problem with the accessories, I can guarantee that I will refund one and pay three on the spot!" Yi Feng said positively.

All the customers looked at each other, and most of them also listened to Yi Feng's words, especially Yi Feng said that he could refund one and lose three on the spot, which made them also feel Yi Feng's sincerity in solving the problem.

"Okay, let's go in and say!" The green-clothed youth nodded.

A group of people walked into the store, Yi Feng Zhuo Qianqian first hung up the sign of closure, and then asked Wang Tie and Zhuo Qingqing to pour a cup of tea for everyone.

There were not so many places to sit in the store, and Yi Feng stood just like them.

"Let's talk about the model of the accessories you have problems with, I asked my colleagues to record that there are customers who bring accessories and bills, it is best to provide them, and it is also convenient for us to understand which batch of products is the problem." Yi Feng said calmly.

"Mine is the motherboard of the Shuotai 694X!"

"Mine is a Kunteng 30 hard drive!"

"And mine, mine is MGA220!"

......

One by one, customers said their problem accessories, and Wang Tie recorded them one by one.

Eight of them also submitted their bills and accessories, and Wang Tie also registered them one by one.

Yi Feng looked at the batch number on the bill, and his brows wrinkled slightly.

All products from Sidley Smith!

Moreover, they are all those special accessories!

Yi Feng secretly cursed in his heart, Nima, he was pitted!

Wow!

Nie Xin's old wall lamp dared to pit me!

Those two batches of special products are estimated to be defective products, that is, A products!

This is a defective product that appears when the accessories manufacturer is producing, and these products enter the market through the manufacturer's special channels.

Sidley must have taken a lot of such defective products!

Nima, fortunately, Lao Tzu left one more mind and only entered two batches!

Yi Feng cordially greeted the eighteenth generation of Nie Xin's ancestor in his heart.

Pit me? Look Lao Tzu doesn't kill you!

If you don't die, I Yi Feng's name will be written upside down!

Yi Feng took a deep breath and calmed his mood a little.

It is now imperative to deal with this incident first.

We must do a good job in crisis public relations, otherwise it will spread in the Internet circle in Guangshi, and the brand of Xifeng Electronics will be black.

After all the customers were registered, Yi Feng also checked some accessories, and there were indeed defects and defects.

Then it's time to talk about compensation.

Yi Feng said to everyone: "I basically understand the matter clearly, the accessories have also been checked, and there is indeed a problem with the goods we sell."

"This is a fact, I, as the boss of Xifeng Electronics, will never shirk my responsibility!"

"Although we Xifeng Electronics have not been established for a long time, we are a company that has a responsibility and dares to take responsibility!"

"We have always operated with the concept of 'absolute customer priority', and this matter is our responsibility for negligence in purchasing goods."

"Therefore, on behalf of Xifeng Electronics, I promise to give you a refund of one and three compensations!"

Yi Feng's words were impassioned and upright, and after those customers listened, their faces slowed down slightly, and they couldn't help nodding, which was also the result of recognizing Yi Feng's treatment.

"Tiezi, take out the cash in the store, and first compensate these eight customers who brought products on the spot for one compensation and three compensation."

"The rest of the customers, you can go back and get the accessories back first, as long as they belong to these two batches of products, we will unconditionally refund one and pay three, and pay on the spot!" Yi Feng said positively.

When the customers heard this, they all showed surprise.

This boss is cheerful enough, and he doesn't shirk his responsibility at all, it's interesting enough!

The green-clothed youth applauded and shouted: "Okay, the boss is happy!"

"It seems that Xifeng Electronics is still trustworthy!"

"I've also bought defective accessories before, and other bosses have shirked their own hands, not to mention that they have refunded one and lost three, and they don't even want to pay compensation!"

"Xifeng Electronics is the best and most cheerful attitude I have ever seen to deal with problems!"

Other customers nodded one after another, just with this attitude of dealing with the problem, compared to other stores, it is simply much better!

These are computer accessories worth hundreds or thousands of dollars, and it is too difficult to get your money back.

If you really want to sue the store, it takes a lot of energy, money to go to the law, and it is not worth it.

Therefore, many people can only swallow their anger when they buy defective products.

But once, for the first time, I saw such a cheerful business, and did not hesitate to agree to refund one and pay three, which is truly conscientious!

Yi Feng smiled slightly and said, "Thank you for this customer's appreciation, this is our responsibility, and we should do so!" Wang

Tie took out all the cash in the store, returned the money of the eight customers on the spot, and compensated three times.

Including the young man in green clothes just now, he also received triple compensation, and his face was smiling.

"The boss has courage, I believe that if you Xifeng Electronics uphold such a business attitude, you can definitely do it in the future!" The green-clothed youth is on the right side.

The other customers who did not bring accessories looked envious, and they admired Yi Feng even more.

This boss is bold enough!