Reborn to dominate technology
#277 - Shifting the blame
Immediately, someone dug up a previous article in which the head of Benma Daxia District ridiculed Audi cars.
《We, Benma Group, as a luxury car company with a century of history, have always strictly controlled the service quality of brand 4S stores for many years, and resolutely maintain the vital interests of consumers, just to satisfy every user!》
《After so many years of hard work, we have accumulated a good reputation among consumers in Daxia!》
"Benma, is this what you call resolutely safeguarding the vital interests of consumers?"
"The brother upstairs is wrong. What Benma has been safeguarding for a century is its own interests. They don't care about the life or death of consumers."
This incident was like a bomb, releasing all the dissatisfaction with Benma Group over the years in an instant.
Even the national media units @ Benma's official Weibo account on their official Weibo account to inquire:
"Is this what you call resolutely safeguarding the vital interests of consumers?"
After more than a day of fermentation, the fact that Benma, a century-old car company, treated Daxia consumers differently in the Daxia region was completely exposed.
Even this incident directly made Benma 4S store in Hangzhou a popular online check-in place.
Various jokes adapted from the Benma incident were born on the Internet.
Some people even ran to Benma 4S store and asked if there was a 660,000 oil leak model. If not, they didn't want it.
This behavior was naturally driven out by the staff in the store, but his behavior was supported by a group of onlookers.
In addition to these, there are even more boring people who call Benma 4S stores everywhere to directly ask if there is a 660,000 oil leak model and when it will arrive.
In the past, because Benma Group's public relations capabilities were very strong, all the negative news of those companies was suppressed.
At that time, in the minds of the public, Benma cars were still the representative of luxury cars.
Therefore, despite knowing the various shortcomings of Benma 4S stores, consumers would still endure the various charging items and price increases of Benma 4S stores to buy Benma cars.
After all, a Benma can bring them vanity and honor.
But now it is different. After Audi's rise and charging standards were widely publicized by netizens, every consumer understood what kind of fees they need to pay when buying a car.
This move by netizens directly pushed Benma Motors to the opposite side.
Audi cars have become a conscience enterprise in the minds of the public.
And Benma has become the villain, a typical example of deceiving consumers.
For a time, those scandal events that were originally suppressed by Benma's public relations all broke out in an instant.
Oil leaks, brake failures, broken axles, spontaneous combustion, etc.
Those car owners who were originally fooled by Benma 4S stores and had difficulty in safeguarding their rights, after seeing the female doctor incident, they seemed to see hope.
The hearts that were originally desperate, once again rekindled the anger towards Benma Motors 4S stores!
"Black-hearted Benma, my Benma B250 had a broken axle, but the Benma 4S store told me that it was because I drove on a dirt road that caused the broken axle, and asked me to pay for the repair and parts myself!"
"My Benma B515 had a brake failure that caused a traffic accident. The Benma 4S store told me that it was because I was driving in the rain, which was not a vehicle problem and refused to provide warranty!"
"What are you talking about? My Benma B525 had a broken axle. The Benma 4S store arrogantly told me that it was because I went over a speed bump that caused the broken axle!"
"What's even more outrageous is that my home and work unit are very close, so I rarely drive. One day I found oil under the car, and I dragged the car to the 4S store for repairs, but the 4S store told me that it was because I rarely drove that caused the engine to leak oil!"
"Damn it, the 4S store's words made me so angry that I couldn't eat for several days!"
"So, as long as there is any problem with the vehicle, it's all your own fault!"
Those car owners who were previously shirked responsibility by Benma 4S stores for various reasons all tacitly posted their experiences on the Internet, so that more people would know the black-hearted nature of Benma 4S stores.
Lu Haifeng smiled shamelessly after learning about this incident.
What goes around comes around.
The bitter fruit that Benma Group planted in the past is definitely enough for them to suffer now.
However, Lu Haifeng also knew that the reason for this was not only Benma Group, but also the dealers of Benma Group who caused all of this.
Because Benma Group gave these dealers very low profits, they could only use this kind of cheating method to obtain as much profit as possible.
Now, inside the Benma Group Daxia Country branch, the person in charge, Steve Zien, was so angry that his face was distorted after learning about the female doctor and many netizens publishing their rights protection situation on the Internet.
"Damn it, quickly suppress this matter for me!"
At present, Benma Motors is being suppressed by Audi Motors and cannot hold its head up. If such a thing is exposed at this time, then the reputation of Benma Group will definitely suffer a very big blow.
Therefore, Steve Zien absolutely does not allow this matter to continue to develop like this.
"Immediately contact that female doctor, Benma Group agrees to give her a new car, and warn her not to talk too much in front of the media!"
Soon, Benma 4S store contacted the female doctor herself, saying that they agreed to replace her with a new car, just to warn her not to talk nonsense.
But now that you are willing to replace the new car, the female doctor is unwilling.
"I didn't know before, but I only knew after reading the charging standards of Audi Motors 4S store that your Benma 4S store is so black-hearted!"
"I said I wanted to buy a car in full, why did you have to induce me to buy a car on loan, saying that there are discounts!"
"Also, where did the 10,000 yuan financial service fee come from? Does the country have this regulation?"
"Also, I don't want a Benma car anymore, I'm going to buy an Audi car!"
"I demand that you immediately refund me and solve the problem of my car loan!"
"Otherwise, I will file a lawsuit with the court and ask you to refund one and compensate three!"
After the female doctor finished speaking, she hung up the phone directly.
This time, the people at Benma 4S store were directly dumbfounded. This plot seems to be a bit wrong?
At the moment, the people at Benma 4S store had no choice but to pass this news to Steve Zien, the head of Benma Motors in Daxia Country.
"What, refund, and solve the problem of her loan!"
"Otherwise, she will sue and ask us to refund one and compensate three!"
The news brought back by Benma 4S store was greatly beyond Steve Zien's expectations.
In his mind, as long as Benma agrees to replace the vehicle, then the other party will definitely accept this proposal, but why is this the result now?
It was not until the people below told the reason that Steve Zien suddenly realized.
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