Recreation Starts From the Heartbeat
Chapter 38: Manager Wang’s high emotional intelligence approach
"open it."
Manager Wang sighed and said.
She felt that she seemed to be sentenced to death by the other party, but there was no way. It was such a mess. There were even a few people who were not too troubled to watch the excitement. At this moment, they were using their mobile phones to live broadcast and video. You can't keep it hidden, you can only find the best way to protect the reputation of the supermarket.
The salesman's aunt held a watermelon knife in her hand, trembling not to drop the knife.
She is a veteran picking watermelon. She knows what's going on inside the watermelon. With this cut, she can pack things up and get out of her way.
"You are too boring."
A short-tempered customer couldn't hold back anymore, and he went forward and grabbed the watermelon knife, scaring the people around him back again and again, for fear that he would flick and pull himself into the attack range.
"It's almost six o'clock, and I'm still anxious to pick up the child. You are chirping here, when are you heads?"
The customer said impatiently: "It's just a broken watermelon, I don't dare to open it, right? I'll open it."
As he said, he stabbed the watermelon knife sharply, then swiped hard and broke it sharply. The watermelon was cut in half, revealing the abnormal red color inside...
"I'm going! It's really a bad melon."
"This young man is too powerful, right? Just standing by and taking a few glances knew that this is a rotten melon. This ability to argue... is really enviable."
"Yeah, yeah, if I can do this, my wife will no longer worry that I will buy rotten melons or raw melons."
"Sigh of relief, I'm still worried that it's not a rotten melon, my little brother won't be able to get off the stage, I'm all right now..."
"Now the little brother has stepped down smoothly, but it is the supermarket...This time it is a shame, and it is publicly exposed by customers, tusk tusk."
"This salesperson is too bad, right? A watermelon is sixty or seventy yuan. It's easy for a young couple to make money. It has to be pitted together. Now it's fine, and I have to take the job in."
When the customers saw the appearance of the rotten melon, they were a little surprised and couldn't help but talk.
'Oh shit! ’
Manager Wang's face was as dark as the bottom of the pot, and she looked at the salesman's aunt coldly. If it wasn't for the wrong occasion, she would definitely scold the other party bloody.
"Manager Wang, tell me, how do you plan to deal with it?" A customer asked cheerfully, listening to his pleasant tone, just like a Chinese New Year.
Manager Wang almost suffocated. She took a deep breath and said in a deep voice: "According to what I said before, first, the employees involved will be fired and will not be hired for life.
Second, I’m sorry to have caused some trouble to both of you. Now both of you can choose a watermelon on the spot, which will be given away for free by our supermarket.
Third, cut a few of the best varieties of watermelons for everyone to try. The watermelons in our supermarket are generally very good. Many of the customers and friends on the scene are regular customers of this supermarket, and they should also know ours. Quality, please do not completely deny us because of this mistake, please give us a chance, thank you. "
Her attitude is very sincere, without a trace of arrogance or perfunctory, it is completely arranged according to everyone's wishes.
First of all, the employees involved were fired on the spot to let everyone know that the'flicking customers to buy rotten melons' is entirely the employee's own actions, not the intention of the supermarket executives. At the same time, this is also the greatest respect for the customers on the spot.
Secondly, although the young couple has not received the loss, they are the parties after all, and they should be compensated appropriately. The compensation is not appropriate, because they have no consumption, and there is no way to refund them, so they can only let them. Picking a watermelon to take away is also an explanation.
Although a watermelon is not a valuable thing, in many cases, what customers want is not material compensation, but spiritual respect and understanding.
Many times, in order to settle the trouble, supermarkets will choose to lose money directly. This will inevitably make customers and the public feel that this supermarket has a big shelf, and they like to use money to insult others and use money to dispel their mistakes... …It is undesirable to make customers feel bad.
Manager Wang has been in the consumer market for many years and understands the truth deeply, so of course she will not make such a low-level mistake.
Finally, we invite all the old and new customers to eat melons together. This is also very particular.
Everyone is standing here watching a good show. Although it is based on human curiosity, it takes up a lot of time after all, and gives them some benefits, so that they have a feeling of "there is a gain from watching the show". Will talk bad about the supermarket again.
As for Tang Su...
Manager Wang looked at Tang Su and felt a headache for a while. She really didn't know how to'compensate' the other party.
She already understood the ins and outs of the whole process, it was clear that the salesperson aunt wanted to cheat people, and as a result, Tang Su, who was passing by, couldn't stand it anymore, and then there was such an embarrassing situation.
The problem now is that in order to dissolve Tang Su’s possible prejudice against the supermarket, the supermarket also has to give him some symbolic compensation, but how should it be compensated?
can't give me a watermelon too, right?
is not bad, it's just a bit strange.
"Manager Wang doesn't need to look at me like that. I am a passerby. As long as you don't embarrass me because of what happened today, I am very grateful."
Tang Su saw the other person's thoughts and said cheerfully immediately.
"How dare you."
Manager Wang quickly said: "I really want to thank you for today's affairs~www.wuxiaspot.com~ If it weren't for you, we wouldn't know this happened..."
After thinking about it, she took out a VIP card from the card holder and handed it to him with both hands: "This is our supermarket's v card. With this card, you will enjoy discounts + points for shopping in this supermarket and all supermarket chains. This is an internal card, which is difficult to achieve. I hope you don’t dislike it."
"thanks."
Tang Su smiled, and took the card casually. He didn't refuse the other party's kindness, but he didn't intend to take advantage of this point. It's a big deal. You don't need this card in the future.
"One more little thing."
Manager Wang took out another business card and gave it to Tang Su: "This is my business card and contact information. If you encounter this kind of problem in this supermarket in the future, you can call me directly, there is no need to do it like this... I think it’s not your subjective will to excite the teacher."
"I really didn't want to be so exciting."
Tang Su sighed: "Fortunately, this matter has passed, no need to mention it again, it's getting late, I have to pick a watermelon and go back for business, so I won't disturb Manager Wang."
"Then I will find a veteran to help you choose?" Manager Wang said quickly.
"No." Tang Su waved his hand: "If I couldn't even pick a watermelon, I wouldn't be so confident just now."
seems to be right too.
Manager Wang was startled. When she reacted, Tang Su had already picked up the watermelon and ignored her.
"Forget it, let's do it for now, later... I hope I don't meet again."
She really wanted to meet Tang Su, because she thought the other person was a very interesting person, but when she thought about it, Tang Su's character...what happened to him 80% of the time, think about it and forget it. Bar.
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