Super Resort System

Is this the case a lot? Adrian! "Li Yang asked.

"Well, it's okay, our hotel has also received a lot of royals and nobles, most of them come here with a lot of requirements, you know, the service tenet of our hotel is to do everything possible to meet any needs of customers, we can't say no!

But there are not many large-scale changes like this.

The last time such a large-scale change was to host the Saudi royal family, the amount of work was even larger than this time, and we even temporarily converted two of them into private kitchens. "Adrian said with a smile.

Li Yang nodded. After all, there are many people in the world who can have money to satisfy their own willfulness, but not many people like this waywardness.

"Such a large-scale adjustment, the required procurement costs, labor costs, and delayed guest room operating costs are not a small amount!" Li Yang said, "Are these costs prepaid by Her Royal Highness the Princess? "

Li Yang made a rough calculation. There are about 30 rooms on the entire eighth floor, and the average price per night is 6,000 euros. The seven-day stay plus the time occupied by the decoration before and after is almost half a month.

So the half-month fee for a single room is about 2.7 million euros, which is more than 20 million yuan in RMB, and this is not counting the cost of redecorating furniture, labor and so on.

You must know that the price of those furniture is absolutely priceless, and the labor cost here is also terrifyingly high. It is conceivable that this princess will spend tens of millions of RMB for a shopping trip to Paris.

This is really embarrassing. I am afraid that there are such pomp and circumstance in this world, and there are not many people who dare to spend so much money.

"Well, the princess will pay part of the deposit first, and then the rest of the bill will be settled after she arrives!" Adrian said.

"What if the princess can't come for a while?"

"Like this princess, who has a distinguished status and is our old customer, we usually charge a certain percentage of the deposit first. If the princess is temporarily unavailable, all the expenses incurred during this period will still be borne by the princess, and she will not break her promise.

If it is a new customer for the first time, we will consider the actual situation and ask to pay a corresponding proportion of the deposit! ' said Adrian.

Li Yang nodded, which was much more reasonable, otherwise everyone would make such unreasonable demands and then cancel the check-in, and the hotel would have to close after a few times.

"Be sure to confirm every detail of the room,

All worn and worn areas need to be refinished, Jeffrey, you got someone to recheck the lights in Suite 812, I just saw that one of the shades is very different from the other two! "The speaker is a middle-aged woman with short hair.

She is carefully monitoring the work of the staff, checking every detail of the room.

She is the hotel's room manager, Anne Barnes. Li Yang has met once before. She is also an old employee of the hotel. She is very capable. Presented at its best.

"Annie, come here!" Adrian greeted.

Annie looked over, but when she saw Li Yang coming, she quickly walked over and said with a smile, "Good morning, boss!"

"Good morning, Annie, I have brought you a lot of students this time. In the next period of time, they may follow you to learn and understand all our service standards and procedures. I hope you can guide them patiently!" Li Yang Shaking hands with Annie said.

"No problem, you can follow me now if you want, we have a lot of work to do here!" Annie said.

Li Yang turned around and gestured to He Xiaoxiao and the others behind him, and everyone immediately started to walk behind Annie towards the other guest room.

After a long time, Annie held a meeting of the service department, and Li Yang also attended.

The reason for the meeting is that not long ago, the reservation department just received a special reservation, and an internationally renowned movie star will be stationed here for a month.

"That's right, it will be officially settled in a week later, and the time will be 30 days! When I stay alone, the other party's request is that there must be a private fitness room! According to his request, we helped him choose the 620 Royal Suite, and we can choose one of them. One bedroom has been converted into a fitness room!" said the staff member of the reservations department.

"Okay, has the other party put forward specific requirements for fitness equipment!" Anne Barnes asked.

"Yes, he will send the list to our mailbox later!"

Annie nodded and looked at the assistant on the side: "Communicate with the technical department later to determine the detailed transformation plan and timetable!"

"Okay, ma'am!"

"Jenny, you can collect the details of this customer later. I hope we can have a better understanding of his personality and preferences. Although he only asked for a fitness room, our purpose is to use Surprise service beyond the customer to impress him.

Especially for this kind of first-time customer, we should do the best service.

In addition, the customer service department will contact the customer again, communicate in detail, and see if the other party has other needs! ' Anne began to distribute her work methodically.

Li Yang listened attentively on the sidelines. He knew very well that an old-fashioned hotel like the George V Hotel could stand for nearly a hundred years, attracting celebrities and rich people from all over the world to stay here because of its top-notch service.

Just like what Li Yang said when she first met Anne Barnes, they will treat every guest who stays here as their love object, get to know each other in detail, and make every effort to please them. They can even remember each customer's preferences and personalities and know them better than they do themselves.

This is also the reason why the hotel has a huge number of loyal customers, because for those who are really rich, the so-called external luxury has long been a common sight for them, and it is more commonplace.

But the experience of being at home and the feeling of being at home are the main reasons why they continue to choose here.

Looking at the entire Paris, there are hundreds of hotels that are comparable to the George V Hotel. If you want to gain a foothold in the highly competitive hotel industry, of course, it is the service.

After the meeting, Annie and her assistant started to inspect the guest room, and He Xiaoxiao and others followed behind to visit and study.

According to Assistant Annie's introduction, she visits the guest rooms dozens of times almost every day, especially the guest rooms that have just been checked out and cleaned up to ensure that each guest room can be in the most perfect state and welcome its next guest. .

"Who is in charge of this room?" Annie asked with a serious face after checking a guest room.

"It's Salina!" said the assistant.

"Let her come over!" Annie said coldly.

Salina was called over quickly. She looked at Annie nervously. She knew very well that she must have done something wrong. She was thinking about what went wrong.

"These flowers have withered, and they should be replaced immediately. I hope I won't see the same problem again next time!" Annie said sternly. She sometimes seemed mean to her work, but that's exactly how it was. Only to ensure the quality of service in the room department.

In her opinion, service is the most difficult job in the world, and those who do service work are even more careful than engineers, so as to ensure that no problem occurs in any detail.

During the service process, it is like a precise instrument in operation. Any small hidden danger may leave dissatisfaction factors in the hearts of customers. Once these factors are planted, they may erupt at any time at any time.

For example, it happens that the customer is in a bad mood today, or the service staff just happens to have any service details that have not been handled properly, which will instantly detonate this dissatisfaction factor, and cause all previous efforts to be in vain.

If you do it well enough, you can greatly reduce customer dissatisfaction, and even help guests who are in a bad mood to gain a good mood here, so that guests are willing to stay again.

"Besides, are there any guests staying here tonight?" Annie asked again.

"Yes, ma'am, it's a gentleman named Gail and his wife!" Salina said.

"Then let the customer service department contact the two customers to find out if they have any requirements for flowers and which kind of flowers they like!" Annie said.

"Okay, ma'am, I'll do it!"

...

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