Supreme Super Brain System Technology

As soon as Su Xuan finished speaking, 8759 customer service also understood what he meant.

But I felt a little embarrassed.

During the training, the company told them that if any problems arise when users dismantle the phone privately, it is not within the company’s after-sales scope and the customer will be responsible for the consequences.

But it did not say whether users can pay for it themselves and have the company repair it for them.

Universe Technology Company has very strict regulations for its employees. In terms of customer service, it is clearly stipulated: when encountering a problem that cannot be solved by oneself, it must be reported to the company. As for users, they are asked to wait for the company's reply and cannot handle it privately according to their own ideas. .

Obviously, now 8759 customer service has encountered a problem that it cannot solve.

As a good employee who abides by the company's discipline, customer 8759 paused and replied to Su Xuan: "I'm really sorry, Mr. Su, there is no precedent for this, and the company has no regulations in this regard. Therefore, I can't answer your question for the time being. , I will help you feedback this issue you raised to the company's specialist. Please keep the phone open, Mr. Su, and wait patiently for our company's call back! Do you think this is okay?"

Su Xuan nodded helplessly and agreed: "Okay!"

In the CEO office of Universe Technology Company.

Zhang Lei was busy with the documents in his hand. At this moment, the landline phone rang.

Zhang Lei frowned at being so suddenly interrupted, but he still pressed speakerphone on the phone.

"Mr. Zhang, I am Shangguan Miaomiao."

"Well, what's the problem?"

"It's like this, Mr. Zhang. Our customer service received a call from a customer, saying that he dismantled the machine privately, causing the product to be damaged and unusable."

"Hasn't this issue been mentioned before? Moreover, before placing an order in our company's mall, an agreement box pops up, clearly stating that any problems caused by private disassembly of the phone will be at your own risk! If you receive such a call again, you will Just reply to them like this from customer service! Those who want to make trouble, just ignore them!"

"No, Mr. Zhang, it's not that this customer wants to cause trouble, but he proposed to pay for the repairs himself and let our company repair it for him. This company didn't have clear regulations before, and I couldn't make up my mind, so I came here Ask you."

"So that's it! I really haven't considered this before. Please wait a moment and I'll ask Director Liu what he means."

"OK!"

After hanging up the phone and thinking for a moment, Zhang Lei took out his phone and asked the artificial intelligence in the phone to call Liu Haoyu.

The top floor of the R\u0026D department!

Liu Haoyu's office.

She was lying on the sofa, worrying about Aunt Wang's disappearance.

Suddenly seeing Zhang Lei's call, Liu Haoyu cleared his mind and answered the call.

"Mr. Zhang, what's going on?"

Zhang Lei cut directly to the point and said: "Director Liu, the customer service department received a call from a customer. The self-destruction device of the product was activated due to unauthorized disassembly and is now unusable. What this customer means is that he wants to pay for the repair himself. , let us repair it. So, let’s ask what you mean!”

Listening to Zhang Lei's general remarks, Liu Haoyu nodded, understanding in his heart.

Hehe, it has just been put on sale, but someone actually ignored the agreement and disassembled the phone privately. He really knows how to play!

The most important thing is that it should be an ordinary user who can make such a request.

If other companies in the same industry, or some people with evil intentions, such as the military, dismantle the phone privately, even if there is a problem, they will not make such a call and make such a request.

It can be inferred from this that this customer is definitely an ordinary user who is full of curiosity.

After thinking for a moment, Liu Haoyu made up his mind and said directly to Zhang Lei: "He actually wants to pay for it himself and let us repair it. That's okay! However, after all, he did not abide by the agreement and dismantled the machine privately, causing damage to the product. Since If you want to repair it now, then the necessary punishment will still be necessary.

If you ask the customer service department to reply to the user, he can pay for the repair by us. The repair fee is 3,999, which is limited to damage caused by unauthorized disassembly. If there is other damage, the repair fee will be recovered.

Ask him to send the product back, conduct diagnosis first, then pay the maintenance fee in our Universe Mall, and finally repair it and send it back! "

"Mr. Zhang, just do as I say!"

Liu Haoyu finally finished talking about this, but Zhang Lei on the other side of the phone was already dumbfounded!

He couldn't help but murmur in his heart: Director Liu is indeed as cheating as ever. It's just repairing the self-destruction of the product caused by unauthorized dismantling, and it actually costs 3999. It's really a bit cheating!

However, Zhang Lei also knew in his heart that disassembling the product without permission would cause a self-destruction device. This was not a joke, but would actually cause self-destruction.

It's just that what was destroyed were some important components inside, which are also the core components of the 3D holographic projector.

The reason for this is also to prevent the product from being cracked and exploited by others after it is sold.

Seeing that Zhang Lei didn't speak for a long time, Liu Haoyu asked in confusion: "Mr. Zhang, are you still there?"

The words woke up Zhang Lei who was distracted, and when he came back to his senses, he quickly replied with a smile: "Zai Zai Zai, I was thinking just now, why are you still so stupid!"

Liu Haoyu said: "Come on, if there is nothing else, I will hang up first! Don't forget to make arrangements as I just said."

"Okay, I understand, don't worry!"

As soon as the phone was hung up, Zhang Lei called Shangguan Miaomiao to tell Shangguan Miaomiao what Liu Haoyu said.

Then, I was too lazy to pay attention to this matter!

Shangguan Miaomiao was also a little dazed after hearing what Zhang Lei relayed.

I was shocked by the chairman’s evil heart!

3999!

It's just a repair. Although it is a core component, the price seems a bit too high!

Alas, but who told these people to dismantle the phone privately without listening to the advice in the agreement, no matter what?

They can only think that they deserve it!

"Forget it, forget it, just do your own thing. These inexplicable things are not my responsibility."

Shaking her head, Shangguan Miaomiao put aside many thoughts in her heart.

There are two landline phones on Shangguan Miaomiao's desk, one is for internal use within the company, and the other is the customer service phone number. But usually, calls coming in from outside would not be transferred to her phone.

Only when some problems that cannot be solved by customer service below are reported to her, Shangguan Miaomiao will use this phone to call the user to solve the customer's problem.

Soon, Shangguan Miaomiao called Su Xuan's mobile phone number.

Su Xuan, who had waited for only ten minutes, was overjoyed when he found that Universe Technology had called back.

I thought with joy: I didn't expect that the Universe Technology Company handles things very efficiently!