Technology empire starts from industrial manufacturing

Fanling Technology has arranged two business branches in Jingzhou City, which are planned for the urban area of ​​Jingzhou City. There are sixteen districts and two counties. Each business branch has jurisdiction over eight districts and one county.

Chen Fan's plan is that each city's business branch will be responsible for local sales, market research, product transportation and distribution, and after-sales maintenance.

Due to time constraints, after-sales maintenance has not yet been established, but an after-sales service hotline has been arranged at the initial stage. As for the actual door-to-door service, it will be temporarily undertaken by the after-sales service of Diao Toys.

Chen Fan's priority to come to the Fanling business branch is where Li Chenggang is located. After all, this is where his doubts began to arise.

On the tenth floor of the International Trade Building, Fanling Technology rented a quarter of its area, as well as the underground storage space, for the office of the business branch.

Each business branch is small but well-equipped. There are sales department going to the front line, logistics and transportation department for delivering goods, marketing department, and finally the human affairs department and finance department.

There are hundreds of employees. Chen Fan's order is for the sales branch of the municipality directly under the central government. The maximum number of staff is a team of 100 people. As for the first-tier cities, it is limited to a team of 50 people.

The system should not be too bloated if there are more people, this is what Chen Fan has always advocated.

Chen Fan's Volkswagen Phaeton was parked steadily at the entrance and exit of the International Trade Building. At this time, ten managers led by Zhang Yuan, the manager of the business branch here, had already been waiting here. After seeing the Volkswagen Phaeton stopped, Zhang Yuan immediately stepped forward and opened the car door for Chen Fan.

"Mr. Chen, hello!"

"Hello, Mr. Chen~" The voices of ten managers followed closely behind.

Chen Fan frowned slightly, he was not used to this way, but he still greeted everyone with a smile after getting off the car.

Hmm. I didn't see Li Chenggang, nor did I see Ye Mengyi.

After that, under the guidance of Zhang Yuan, Chen Fan arrived at the sales branch of Fanling Technology on the tenth floor. When passing through the open office environment, he also saw employees wearing Fanling Technology work clothes sitting busy in their office seats. There were more than forty people, and many seats were vacant.

"The people in the sales department routinely inspect their sales points every day, so they are basically visiting abroad, and the people in the market research department also go out to collect information, so the people who work in the company are all hotline service personnel. As well as logistics documents, as well as people from the logistics and transportation department."

As if seeing what Chen Fan was thinking, Zhang Yuan made an introduction as he walked, and added a sentence at the end.

"Our branch here has a vacant office. Considering that if the company headquarters comes to high-level offices, this vacant office will be used."

While speaking, Zhang Yuan had already led Chen Fan into a huge office surrounded by glass on all sides, and large-scale shutters were hung on each side of the glass. When entering inside, one can see that the layout is exquisite, spacious and bright, and modern. Feel full.

"Okay, Manager Zhang stays here, and everyone else goes to work." Chen Fan nodded, and then gave a faint order.

"Manager Zhang, this is the first time we've met, isn't it? How's work going? Do you have any good suggestions? You can mention them."

Chen Fan and Zhang Yuan sat on the reception sofa, and it was Chen Fan who started the conversation.

"Mr. Chen, when the business branch of Fanling Technology was established, it was Director Zhu who interviewed me, so I have been unable to meet my boss. I am still very regretful. Fortunately, Mr. Chen made up for my regret today."

Zhang Yuan was very good at talking, he was neither humble nor overbearing, and he didn't mean to compliment him, he just said the most appropriate words at this time.

"As for Mr. Chen's suggestion, I personally strongly recommend that the company's after-sales service team be established as soon as possible. Recently, with the company's products selling well, the hotline department is very busy, and there are dozens of door-to-door services almost every day. And because we don’t have our own after-sales team, we can only rely on the after-sales of Diao toys. On the one hand, it is the extra cost, and on the other hand, it is the quality of after-sales. We have received many complaints. If things go on like this, I am worried It will have an impact on Fan Ling's reputation."

What Zhang Yuan said is also true. The after-sales service of each order will range from 20 to 50 yuan. The least estimate, after all, the time for Fanling products to go online is still short, and if it takes a long time, this is not a small amount.

Chen Fan nodded his head, as he recognized Zhang Yuan's words.

"You are right. For this, the company is also stepping up efforts to implement the after-sales standard process, and the recruitment of personnel is also being carried out at the same time. Wait for another two months, and the after-sales team will be established."

Chen Fan still attaches great importance to after-sales, so he needs at least one month of training before taking up the job, and if he fails the training exam, he needs to continue training until he passes the exam.

The establishment of a company's brand is not a one-off, but accumulated over time and accumulated little by little. Among them, the company's after-sales service accounts for a large proportion.

Knock Knock Knock~

Following a knock on the door, Li Yanran opened the door and walked in, then said softly.

"Mr. Chen, Director Ye is here." It was Ye Mengyi who spoke.

"Okay, let her in." After responding to Ye Mengyi, Chen Fan looked at Zhang Yuan and ordered again.

"Manager Zhang, go and do your work first, and I'll call you later if I need anything."

After Zhang Yuan responded, he got up and went out to work.

But what Li Yanran said about Director Ye made Zhang Yuan feel a little flustered.

Ye Mengyi, the supervisor of the Fanling Inspection Department, what Chen Fan didn't understand was that in Fanling Technology, Ye Mengyi's name, the Iron Lady, was completely established.

You don't know who in Fanling Technology is from the inspection department. They may be colleagues around you or your secretary. At first, the people in Fanling didn't take the inspection department seriously, so Ignored the various treaties of the censorship department.

But as more and more colleagues were fined, and every time the fine was justified, it was impossible to refute it. Over time, everyone naturally obeyed the system of the review department.

No one will struggle with money. They come out to work to make money. No matter how much money they are fined, it is their own hard-earned money. No one wants to take advantage of the company for nothing.

What really frightens the people of Fan Ling is that the inspection department's mysterious disappearance, I thought you were the only one who knew about it, but within two days, the punishment notice from the inspection department was sent over, with With evidence of your own violations, you have no idea how this matter was leaked.

As more and more models were caught, the people of Fan Ling had fully understood the means of the inspection department, so they strictly demanded themselves to perform in accordance with the company's rules and regulations.

But for a long time, the employees of Fanling Technology have made small mistakes, and there are almost no actions that can really make the inspection department go to war. This may also be one of the reasons why some people are becoming more and more courageous.

"Mr. Chen, I bought a fake assembly toy on the way here, so I wasted some time."

Ye Mengyi was holding a black plastic bag in her hand, and at the same time she signaled, she said this to Chen Fan.