The Goddess Shines on America
Chapter 112 Cisco New Atmosphere
A desk, a latest computer, a company product called a router, a stack of technical documents, and some common basic office equipment. Everything handed out by Leonardo Bosack.
The current job is very simple. Among the 12 employees in the technical department, I and three others form a team to deal with technical problems brought about by customers' after-sales consultation. Although answering questions is the responsibility of the customer service department, since that job is taken over by them, of course there must be someone in the technical department who is responsible for cleaning the ass. After all, programming is time-consuming and energy-intensive.
"Hey Als.
"What are you doing?"
Near noon, Bezos greeted his colleagues and quietly glanced at the department leaders who went to the bathroom: "I think there is something wrong with our company's management setup."
Ols looked at the newcomer who had been employed for less than three days in front of him, with weird eyes: "I said boy, don't you think you are too strict?"
Bezos scratched his head and looked around. Almost everyone was clacking on the keyboard, and no one heard their own voices: "But it's really strange, Ols, you've been here for half a month, haven't you noticed?"
As he spoke, he pointed to Bosak's position: "Leonardo is the Minister of Technology, and Sandy is only the Minister of Marketing. If our company is a mom-and-pop store, their titles are obviously wrong."
Ols curled his lips, tapped the keyboard, and completed the last code to execute the command: "You mean the general manager didn't show up?"
Bezos nodded and said: "Yeah, our company doesn't have a lot of people now, and most of them don't look up and look down. Although I've only been here for three days, the 20 or 30 people have all recognized them. There is no such thing as a general manager."
Ols couldn't help being a little impressed by this newcomer. During the interview three days ago, Bezos passed the test in seconds, and he easily answered every technical question raised by Posak. Ols realized at the time that there must be a technical expert in the company, but now it seems that the other party's emotional intelligence is not bad at all.
"I've only been here for half a month now, maybe the general manager is just on vacation abroad."
Ols shrugged his shoulders. In the company's local area network, Amelia, the beauty from the customer service department, sent a new technical question. It is said that after a certain company in New Jersey purchased the router, because it did not know how to install it, and did not know how it was so powerful, it actually paralyzed the built-in operating system of the router.
This is a big problem, and Alls immediately looked up to the toilet: "Leonardo!"
No one said anything, and when Ors called for the second time, Bezos was still struggling with his own problems, touching his chin, and muttering to himself: "But there is indeed a CEO's office on the roof. Shall I take a look while we eat?"
"Leonardo!"
"What's the rush!? Oh, damn it!"
Apparently, Bosack had fallen into the toilet, and he was even scrambling to tie his belt when he slammed the toilet door open. Fortunately, the technical department is full of men, so it doesn't hurt too much if you don't consider homosexuality.
"Boss, there is a big problem coming from Emeria!"
Posak walked directly to Ors' computer, and quickly understood the question, and his eyebrows frowned immediately.
"Oh my God, the IOS system crashed? How did this happen? Did the customer explain how he died?"
After three days of work, Bezos already knows what is the ISO system. The full name is Internetwork-Operating-System, which is the Internet operating system. It is an operation and maintenance system developed by Cisco for its network equipment. According to Posak's explanation, the current network equipment is only routers, but after the product line is extended, the value of this system will be reflected.
Right now, seeing that the operating system as the backbone has gone wrong, how can this not make Posak extremely depressed?
He is very clear about how important this system is, even without Alice's explanation, he can realize it these days.
IOS can be viewed as an internetworking backbone: a highly intelligent administrator responsible for managing and controlling the functions of complex distributed network resources. The user runs the man-machine interface through the command to set the function of the network device, such as the function preference setting of the network device and the connection port, and the security management setting of the data transmission between the running network protocol and the network function device.
In short, it is a software architecture that is separated from hardware. With the continuous development of network technology, it can be dynamically upgraded to adapt to changing technologies. So, the crash we encountered today is also something to be thankful for. No product will be perfect, and problems can be encountered. This is even a good opportunity to check for leaks and make up for gaps.
"All members, don't be busy with other things, come here and think of a way!"
Posak yelled at the whole room. In fact, the entire technical department does not have more than a dozen people. Who doesn't know that there is a serious problem coming from the customer service department? The minister let out his voice, and the surrounding employees all stood up with a whoosh.
"It shouldn't have collapsed so easily. It's impossible for the code chain to have such a big loophole."
"Because you don't know how to use the ISO to set it up, the system crashes? This thing itself is very strange. If you don't know how to set it up, it's just that you don't know how to set it up. How can it crash the system?"
"Is it a combination problem? Because customers don't know how to set it, they set it randomly. When some messy choices are put together, it will cause logic errors in the background code?"
"It's possible. I made a model and calculated a combination of all the options in our IOS. There are...how many possibilities? I look back at the records, maybe there are really a few combinations It can crash the system!"
For a while, the entire technology department became lively, and Bezos was also infected by the enthusiasm of the discussion, and participated in the discussion with his colleagues. Not so with Bosak, however, who was just pacing back and forth in the clearing, thinking about what had happened to the accident.
The problem itself is easy to solve, just find the loophole and fix it, and then explain it to the customer. The point is, is there any inside story behind this accident?
He is a professor after all, and he is also the founder of the company. He has seen far more problems than these employees who have only been employed for a month at most.
"Could it be that Alice left a loophole in the system? But doing so would definitely not do her any good, but neither Sandy nor I have modified the system. It stands to reason that the only suspect is herself..."
Suddenly, Bezos yelled loudly, disrupting the discussion of the whole room.
Seeing the newcomer who had only been in the job for three days suddenly realized, Posak was somewhat surprised: "Jeff, what did you think of?"
Under the watchful eyes of everyone, Bezos bit his finger hard. He stared at the screen opened by his colleague. After a moment of silence, he said, "Let the customer service department send a message. I want to see which customer has the problem."
A colleague sent an email to the LAN, and in just a moment, the customer service department downstairs in the Cisco building uploaded the information. Everyone immediately gathered around to watch. The name of the client company was Lucent Technology.
"Lucent Technology?"
Posak frowned. Since the vocabulary of science and technology was crowned, the other party was probably also a colleague in the IT industry. It is a super embarrassing thing to let your product fail in front of your peers.
"Wait a minute, it's Lucent Technologies in Murray Hill, NJ!?"
Once again, Bezos' voice overwhelmed the tech department, chanting, "It's Bell Labs' Lucent Technologies!?"
Bosack was a little confused by this voice, but he certainly knew the famous name of Bell, the inventor of the telephone: "Bell Labs? How did it get involved with it?"
"Leonardo, Lucent Technologies is its cooperative enterprise."
Ols also realized that he had just been staring at the software code before, ignoring the company name at all. But now that Bezos reminded him, he also fully reacted, and looked at Posak strangely.
"As an independent laboratory under AT\u0026T, Bell Laboratories has been engaged in basic research, system engineering and application development. Lucent... since several years ago, it has thrown about 10% of its sales to Bell Labs..."
"But recently, Lucent is also under antitrust investigation!"
This is another colleague, he answered: "It has been having problems since last year, the local phone business may be separated, and I heard from friends in the industry that several new companies may be formed after it is separated. It's time for big changes!"
Having said that, if Posak can't react anymore, he might just take the blame and resign: "So, it's not that there is a problem with our system, but that the other party actively wants to steal IOS technology, so they actively invade our system." system!?"
"Then take the initiative to complain to us and see how we will solve it!"
Bezos said loudly: "This is malicious competition among peers!"
Whether this sentence is appropriate or not is not important anymore, Bosac immediately realized that the current situation is what Alice has always emphasized.
After about a year of Ping An's development, Cisco's competitor finally appeared.
Backed by research and development at Bell Labs, is Lucent Technologies in Murray Hill, NJ?
Bosak knew that he had to call Los Angeles immediately.
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