Rebirth of the Auto Giant

Chapter 106 Rules and Regulations of the Service Department

At this time, the barbecue was also slowly being served, and the table was filled with meat and vegetable combinations such as grilled skewers, grilled corn, etc.

Just now Wang Shi said that he would pay the bill tonight, and whoever grabs it would not have to go to work tomorrow.

Everyone knows this is a joke, but they also know that Wang Shi is determined to pay today.

Soon the liquor was also served, and the six of them probably thought that drinking beer was a waste of Wang Shi's money, so they drank the liquor first.

"By the way, who among the six of you was in the same company as Zhou Delin when you were in the army?" Wang Shi thought of Zhou Delin from Shanghai Port.

"Me, he and I are in the same company. He taught me how to drive when I joined the company. He was our squad leader at the time," Huang Can said.

"Oh, it's a coincidence. Around October last year, my father-in-law and I went to Shanghai Port to repair an engine for a cargo ship. We happened to meet Zhou Delin on the ship. At that time, he had just changed jobs and was assigned to Shanghai Port as a mechanic. That time I

I also took him with me to repair the car, and then gave him some pointers before leaving.

At that time, I also wrote down the entire process of overhauling the diesel engine on the ship and gave it to him in a notebook. Now I heard that he was already the master of the ship. He had also eliminated dangers at sea several times and was now reused in the company.

, the whole family moved to Shanghai." Wang Shi said.

"The relationship is good. If you have the opportunity, go to Shanghai and enjoy the autumn breeze." Huang Can said.

"That may disappoint you. Sailors have very little time on land. Now that the country has so few cargo ships, there is even less time to spend on land." If you happen to encounter it in the past, the chance of winning the lottery is less than that of winning the lottery.

"That's right, I forgot about this." Huang Can came to his senses and said.

While talking, Wang Shi talked about the remuneration of the six people, and then said: "Your remuneration consists of basic salary and bonus. Your bonus is different from that of workers on the production line. As maintenance staff, your future bonus will be determined by each worker."

The number of repairs per month is determined by the quality of the repairs. In addition to reimbursement of travel expenses for business trips, each person is entitled to one yuan per day.

Financial subsidy, which includes your food and accommodation expenses, but generally these expenses for food and sleep are treated by customers, and you generally do not need to go out." Generally, there are two people on a business trip, and two yuan a day is enough for two people to have food and accommodation.

Yes, but the probability of them doing it themselves is very low. Nowadays, car repairmen are always provided with good food and drink.

Let alone the 1980s, it is now 2020. As a three-guarantee service person, if the boss has a problem with his new car and comes to repair it, the boss will provide him with delicious food and drinks. When the car is being repaired, what is the art, iced black tea, Sprite and Coke?

You can provide some kind of support, eat at a restaurant at noon, eat whatever delicious food is available in the local area, stay in a hotel in the evening, and even have some special services.

This is true even in 2020, let alone now in the 1980s.

Nowadays, those who can afford to spend 20,000 to 30,000 yuan to buy a tractor are either companies or self-employed households with 10,000 yuan, and they should also be well-known in the local area. In order to let the maintenance masters repair their own cars better, they can provide these Chinese people with delicious food and drink.

You know what to do best, and you don’t need to tell me.

"Although doing the three-guarantee service is a bit hard, it is also comfortable. You will know when the time comes. When the time comes, as long as you go there, the customers will treat you like gods. After that, you can go to the guest house to eat delicious food in the evening.

Even one-stop service." Wang Shi recalled the years when he had just graduated from school and worked as a service provider for a private machinery company.

"When the time comes, the food you eat will be better than what you eat at home, so the benefits of working in the service department are unmatched by workers on the production line. There are many benefits." Wang Shi ate a mutton skewer and remembered that in his previous life, he had just graduated and worked as a sanitation worker.

When including service.

"That's a good relationship. It's my favorite. I'm not afraid of hardship, but I'm afraid of not having meat to eat. As long as there is meat, it doesn't matter whether it's through mountains of swords or seas of fire." Haorou showed his true nature as a foodie.

"Hao Rouduo, let's go on a business trip together." Zhang Taiqin said longingly, putting his arm around Hao Rouduo's shoulders.

"Okay, let's go together."

"Yes, usually in remote areas, two people are sent on a business trip together, and there is someone to take care of them on the way. But please remember one thing, that is, you cannot do things in a loss-making factory for your own selfishness. For example, some parts are obviously used improperly by the user.

If the parts are damaged, we will accept the customer's favor and say that it is caused by quality and replace them for free. This is not acceptable. If you do that, when you come back, the supporting factory will check that it is not caused by quality, and then return it to our factory.

, we can only pay for it ourselves.”

It's not like there are no such things. The maintenance staff took advantage of the customer outside and replaced the parts that were originally damaged due to improper use by the customer as quality problems for free. They found various excuses and finally returned the parts when they were sent back to the supporting factory.

Back then, the factory had to pay for it out of its own pocket.

So now Wang Shi wants to vaccinate everyone.

"We have remembered it. Please rest assured, teacher, there will definitely be no such thing as crawling inside and outside." Lin Zhengben assured.

"Yes, the factory is our home. How could we do something that is unworthy of our own family?" Wrinkle Bodong, who is in his forties, said with a serious face.

Others also swore.

"Actually, it's not that we can't be accommodating. There are some cheap parts, and it's okay for us to pay for them. However, you have to explain this situation clearly to the customer. This is a problem caused by them. According to factory regulations, it cannot be free. Our factory

Taking into account their inconvenience and other reasons, we decided to pay the money, and pointed out their improper use to prevent them from having the same problem in the future. If it is some important and expensive parts, such as the starter, etc.

For expensive accessories such as air pumps, steering gears and even high-pressure hydraulics, if there are problems other than quality, they must be reported to the factory, which can then make a decision." Wang Shi is not a person who cannot be flexible. Road traffic is not convenient now.

Unlike 40 years later when road transportation and communication were more convenient, the customer finally came to the factory for maintenance first. In the end, it was said that the customer's problem was not repaired.

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The seven of them chatted while eating. Wang Shi explained the rules and regulations of the service department to everyone. Everyone listened attentively and was full of confidence in their future work.

Hao Rouduo even wanted to go on a business trip to repair his car right away.

"The conditions do not allow it now. When the conditions are mature, your service department will have a few service vehicles. When the customer calls, you will inquire about the fault situation, roughly determine where the fault occurred, bring accessories and tools and drive there.

This will save you from spending a lot of time and energy on the road." They happened to be automotive soldiers, and driving is their specialty.

"Teacher, our service department still needs a special car?" Zhang Taiqin looked at Wang Shi excitedly and asked.

"Yes, but the conditions are not mature now. Road traffic in many places is inconvenient. They are all dirt roads and gravel roads. Many places have been washed away by water. Even if you have a car, you can't drive in. In some places, the roads can only allow ox carts.

Passed." 1980, in

In our country's 9.6 million square kilometers of land, there are still very few roads, and the road surface grade is very low. There is not a single expressway. There are quite a few pebble roads, washboard roads, and dirt roads. The road surface is narrow, traffic management is backward, and the traffic flow is not smooth.

, transportation efficiency is extremely low.

The Shenyang-Dalian Expressway, the earliest expressway built in mainland my country, was not fully opened to traffic until 1990, marking that my country's highway construction has entered the expressway era.

So even if we equip the service department with a service vehicle now, there is no road. Then we will have to put it halfway on the road and walk in?