Rebirth of the Auto Giant

Chapter 249 The Ringtone of the Service Department

Yang Degang resigned at the cement factory.

This is also very normal. Everyone in the country knows that the wages and bonuses here at the base are high. I don’t know how many people want to get in there. Now I know that Yang Degang met the director of the base, and it was the director himself who requested this.

People in the cement factory are very envious.

"It's useless for us to be envious. I heard that we met Yang Degang a few years ago when Boss Wang came to repair our liberation. He is an old friend." said a driver from the transportation department of a cement factory.

"Oh, Boss Wang has repaired cars for our factory?" some new driver friends said.

"Of course, that was a few years ago. It seems to be 1982. At that time, Boss Wang and his two apprentices, who are now the director of the sales department in the base, Huang Lei, and the director of the after-sales service department, Lin Zhengtang, were together.

They came to our factory to repair car differentials, and Yang Degang met them at that time, and we have been in contact with them ever since."

"At that time, Boss Wang's car repair skills were among the best in the country. There was no imported car or domestic car that he couldn't repair. It just depended on whether the person was willing to repair it. Later he opened a car repair shop in Wuyangmen, and the business was very good. Later, he opened a car repair shop in Wuyangmen.

Boss Wang contracted the Qianfeng Machinery Factory and handed over the repair shop to his apprentice Lin Zhengtang. Later, after the Tang Dynasty heavy trucks became stronger, he closed the repair shop."

"So, relationships and connections are the most important."

The old driver sighed.

"Work, work, it's useless to think about it." After the old driver finished speaking, he loudly said to the new employees who came to the unit, and everyone started to work one after another.

When Yang Degang arrived at the base, Wang Shi personally took him to the engine installation workshop and handed Yang Degang to Zheng Yu, the new director of the engine.

Zheng Yu was originally from an engine workshop, with excellent skills and strong leadership abilities. He was proposed by Xing Lichong, who was also the director of the engine workshop, and was later appointed after Wang Shi's review.

"Hello, factory director." Zheng Yu saw the factory director coming in and saw a man in his 30s walking behind him.

Zheng Yu was promoted by Wang Shi single-handedly, and he was also Wang Shi's personal soldier. He respected Wang Shi and Zheng Yu from the bottom of his heart.

"Director Zheng, I leave Brother Yang to you. Brother Yang was trained as a master of the after-sales service department. He is familiar with the installation of the entire engine with you. You can arrange for him to be familiar with the installation sequence of the entire engine within a month.

With technical essentials..." Wang Shi deliberately put Brother Yang in a very serious tone.

When Zheng Yu heard that Wang Shi called him brother, he didn't dare to show off in front of Yang Degang, so he agreed on the spot.

Thinking that Yang Degang was also trained as a master of the after-sales service department, after Wang Shi left, he called Duan Luanhong, Guo Yuquan, Du Yongzhen, Wu Zhiqiang, Li Pengshan, and Zhu Xuesen.

The six people were originally from the engine installation workshop and have been transferred to the after-sales service department. After getting familiar with the entire engine installation here, they began to go to the after-sales service department to practice with the masters. The six people will go to the service department in about ten days.

.

"Get to know each other, Brother Yang Degang is also an employee of your after-sales service department. Now I am familiar with the entire installation process of the engine with you. Brother Yang is friends with the factory director." Zheng Yu was afraid that the six of them would not know Yang Degang's identity.

If Yang Degang is neglected, he will not be able to handle it when the time comes.

When the six of them heard this, they realized that colleagues from the new department were here to familiarize themselves with the engine installation process. They got closer emotionally and took Yang Degang back to the workshop and began to teach Yang De step by step.

At the same time in the after-sales service department office, the phone rang.

Huang Yaya, the operator in the after-sales service department, picked up the phone.

Huang Yaya is the new operator in the service department and a basic student. Her eldest brother is Gao Mingyuan in the technical department.

"Hello, this is the Tang Dynasty heavy truck after-sales service department." Gao Yaya asked politely.

"What's the matter with your car? The quality is so poor. Now you're in trouble. You spent 70,000 to 80,000 yuan to buy such a broken car!"

On the other side of the phone came a middle-aged man yelling and being very irritable.

"Sorry, can you tell me where you are from? We can check when you bought your car." Gao Yaya said.

"What do you mean? You don't want to take care of it anymore and want to shirk responsibility?" When the other party heard that Gao Yaya first inquired about his own unit instead of immediately agreeing to send someone to deal with it, he became angry.

"No, we need to check your file to see how long you have bought it. Our three-guarantee service has regulations. The car is sold within six months and 1,000 hours. This hour meter is displayed in the cab. The two come first.

It shall prevail, you all knew this when the aircraft was delivered, and it is also written in the service manual..." Gao Yaya explained.

When the other party heard this, he knew that this was indeed the case, so he softened his words a little, but still said unhappily: "It has been less than three months since we bought this car." Less than half a year later, the other party continued: "Xuchang, Henan Province

Dashan Coal Mine Plant.”

"Please wait, let me take a look." Gao Yaya took a pen and wrote down the user unit and specific address in the user column of the service record sheet, then took out the user file in the filing cabinet and looked at it.

User files are filed by region. The user files were quickly found. Gao Yaya picked up the phone and said: "Please help me take a look. There is an electronic recorder on the dashboard in the cab, which looks like an electronic watch. Take a look.

What’s the reading on it?”

"It's really troublesome, just wait." The other party said with some displeasure, and Gao Yaya heard a voice from the other side, "Go check the electronic meter on the dashboard in front of the cab and see what the reading is."

A few minutes later.

"Hey, it's 483."

"Oh, okay." After hearing this, Gao Yaya began to write 483 in the time column of the record chapter, and then said: "I just checked, your car was bought in February this year, and now it is June, April

483 hours per month, still within our three-guarantee service period.”

"Stop talking nonsense, when will you send the master over? How much money will we lose if our car is parked for a day? You can't afford to pay, so send the master over quickly." When the other party heard that Gao Yaya said that the service was still within the three-guarantee period, he immediately said

He became tougher again.

When Gao Yaya heard this, a coal miner dared to show off in front of our Tang Dynasty Company. The salary of our 30,000 employees a month is enough for you to sell coal for several years.

But I don't say anything out of politeness.

He knew about this three-guarantee period, which was the only requirement for heavy trucks in the Tang Dynasty. During the three-guarantee period, as long as there was a problem with the car, the manufacturer would send someone to take care of the repairs, and the user did not even need to provide spare parts.

"no……"

"Nothing. Didn't you say that as long as you are in other rooms, you will be responsible for maintenance? The service manual inside is clearly written." The other party couldn't help but be surprised when he heard that Gao Yaya was wrong.

"Did I speak too harshly?" At the same time, I felt nervous.

If you make the other party anxious, and they don't care about you, you can't do anything to them. They are manufacturers and the store is bullying customers. Where can you go to reason with them?

"No, we need to know what happened to your car. So we can be prepared. Tell us what happened to your car." Gao Yaya asked.

call!

The other party breathed a sigh of relief, his tone softened a little, and said: "Well... I just can't get the fire right."

"Can you see if the fan blades are still spinning?"

"It's spinning around, but we can't hit it. We don't understand it, and we don't dare to move. Please send someone over quickly."

Upon hearing this, Gao Yaya wrote in the fault description column: The car cannot start, the fan blades can move...

After finishing writing, I asked for the phone number of the other party, and then said: "We will send someone over as soon as possible. Don't worry, speed and professionalism are our service tenets. I will report it to the superiors and they will get back to you." After saying that, he put down the phone and came here.

Go to Lin Zhengtang's office and hand the order to Lin Zhengtang.

Lin Zhengtang is the head of the service department and Wang Shi's only apprentice. He has a very high status in the base.

Lin Zhengtang looked at the list and said: "Ask Master Huang or Master Wang who is willing to go, and also ask the two who are in the engine workshop to go with them. After so long, the six of them should be about the same there, yes

It's time to go out for internship with the master." After Lin Zhengtang finished speaking, he handed the list back to Gao Yaya.

"It is estimated that there is a pipeline failure in the fuel system. Let them go to the parts department first to bring the diesel filter core and the air filter core. The other party is a coal mining company, and the air filter core may also need to be replaced. Then the air filter core will be replaced.

Selling him can be regarded as selling something for the company's parts department, and we can also bring the Xiaoliwang over there at the oil pump." Lin Zhengtang ordered.

Lin Zhengtang estimated the fault point based on the fault description. It may not be correct, but the probability is not bad.

If there is another system failure, we will have it shipped here at that time.

Gao Yaya came outside with the list, where Wang Mingjing and Huang Can were chatting.

"Two masters, the director just asked you two who will take this order." Gao Yaya handed the order to Huang Can and took two newcomers to the engine workshop to talk to them.

"Leave it to Lao Wang." Huang Can looked at his comrades and said, "There's something going on at home, so go ahead."

Both of them are comrades-in-arms, and they are not polite to each other.

"Okay, then I'll set off today." After Wang Mingjing said that, he stood up and went to the engine workshop to select people.

Because people in the service department have to go on business trips at any time, everyone has a few sets of clothes in their own bags in the office, as well as some toiletries.

When Gao Yaya heard that Police Wang Ming had taken the call, she went back to reply to him, and said that he would leave today and asked the other party to send someone to pick him up at the station.

Police officer Wang Ming came to the engine workshop, picked Duan Luanhong and Guo Yuquan, and asked them to go home and get some clothes to change before heading to Xuchang, Henan together.

"Look, we are on a business trip. The people in the service department are very comfortable on business trips. Customers are provided with good wine and meat. They can eat as much as they want. And I heard that there will be a special program in the evening."

“Not suitable for children.”

When the other workers saw that the master of the service department, Wang Mingjing, came over and ordered the two of them to go on a business trip, they were all filled with envy.

Du Yongzhen, Wu Zhiqiang, Li Pengshan, and Zhu Xuesen also watched with envy as they walked out of the gate.

Now the two of them have brought out the employees in their original positions in the engine shop. They are here to learn the skills and are familiar with the installation procedures of each position. They are considered free people.