Rebirth of the Auto Giant

"I'm sorry, sir, we can't promise you anything until it's confirmed that it's the quality of our parts. If it's caused by our quality problems, we'll do what we do. But it's impossible for you to ask for a new engine.

of."

"I'll report this to the leader. Leave me your phone number and contact address, and I'll get back to you later," the operator said.

"Okay, I'll wait!" the purchaser responded, leaving his phone number and address.

The operator put down the phone, took the sales sheet, and the phone address that the other party left just now, went to his director's office, and explained the matter again.

"Director, what should we do now?" the operator said.

"This matter may have a negative impact on our company. Now we can only ask the masters from the service department to take action." There is no problem with the quality of our accessories. The problem should have occurred elsewhere. I guess it should be the masters.

technical issues.

Thinking of this, the director of the accessories department picked up the phone and dialed the eldest brother of the factory director Wang Shi.

"Mr. Wang, there is something like this..." the director of the accessories department said, looking at the situation Wang Shi said, "Yes... the other party insisted that it was a problem with the quality of our accessories, and he said it in a very ugly way, saying that we are a notorious brand.

And they asked us to compensate them for a new engine." said the director of the accessories department.

"This matter may have a great impact on our company. I will tell Lin Zhengtang again and ask him to send someone over to take a look. In this way..." Wang Shi explained some handling opinions to the other party.

"I'll ask them to come find you later." Wang Shi nodded and said.

"Thank you, leader, that's it." The director of the accessories department hung up the phone.

"Director, what should I do?" the operator asked after seeing his leader hang up the phone.

"Our senior leader has said that we will let the masters in the service department handle this matter. You don't need to worry about it anymore. You can go back to your posts." The other party said.

"I still need to reply to the other party." The other party said,

"Just say that we will send a master over today. If it is not a problem with our parts, they will pay for the round trip fare, labor fees and parts. If it is a quality problem with us, then we will pay and restore their engines to normal.

The working status is what the big boss said," the director said.

"Okay, I'll get back to him right away." After the operator said that, he turned around and came out.

Wang Shi hung up the call from the director of the accessories department, thought for a while, and dialed the office number of Lin Zhengtang, director of the service department.

"Master, what's the matter?" Lin Zhengtang heard Wang Shi's voice on the other side.

"Has your baby's due date arrived?" Wang Shi asked.

Previously, Wang Shi heard about his apprentice at the beginning of November at the end of the year, but now it is the end of October.

"Just within a week." Lin Zhengtang said.

"Oh, that's the thing. The parts department sold a batch of parts worth 2,000 yuan. Less than half an hour after loading the car, the engine has been broken. The other party insisted that the problem was with our parts. I guess it was the master.

Regarding the problem, you can send two people over to take a look. If it weren’t for our accessories, how much would we have charged?

One of them is indispensable. If there is a problem with our quality, then we will help the user restore the engine to normal working condition..." Wang Shi continued: "Don't go, I don't know when this child will come out, maybe a few days in advance.

Come out, just stay at home, who is at home now?" Wang Shi asked.

"Guo Yuquan and Brother Yang Degang," Lin Zhengtang said.

"How are the two of them? Can they handle it?" Wang Shi asked when he heard that both of them were novices.

"There is no problem at all in letting Guo Yuquan take Brother Yang with him. Guo Yuquan has grown rapidly recently. He is completely able to handle this problem. He has also done several paid services outside of bail for overhauls, and his skills are passable," Lin Zhengtang said.

Now, in order to improve everyone's technical level, the masters in the service department will also accept some out-of-warranty overhaul work when they are free. Guo Yuquan has taken over it several times. Judging from the feedback from users, it is very good.

Since Duan Luanhong was assigned to the Wuhan branch, Guo Yuquan has grown rapidly under the leadership of his master Wang Mingjing, and now he is on business trips alone.

"Okay, it's just the two of them. The problem this time is a bit troublesome. There may be some disputes. Let Brother Yang go there with you. He can be there when problems arise. At the same time, you can also explain to them how to deal with it. I guess it's a problem.

Based on the technical level of the master, there are several key differences between the engine of our loader and the previous engine.

The bolts at different positions have different torques. Please explain it clearly to them and keep it confidential." This time there may be some arguments. If the user cannot accept it, they may start a fight or threaten the two of them. And Yang Degang is a master. He and Mr. Yang also have to fight.

Zhang Long, Zhao Hu and the three of them were immersing themselves in special potions to practice internal strength.

It will also come in handy when situations arise that threaten personal safety.

"Okay." Lin Zhengtang said. After hearing the master hang up the phone, Lin Zhengtang hung up the phone and said, "Guo Yuquan, Brother Yang, you two come here."

…

At noon the next day, Guo Yuquan and Yang Degang arrived at their destination with a special torque wrench imported from Germany and a special piston ring installation tool.

I didn’t bring any accessories with me this time, and I came here to take a look first.

When Guo Yuquan arrived at the scene and saw Hao Rouduo and his son Hao Jianguo, he roughly knew how to get back, and he felt relieved.

However, it was not specified.

"I just didn't let him know what the problem was." The four of them, Haoruduo, relied on their own skills and resigned together, thinking that the company would not be able to continue without the services of the four of them.

Now my enemies are extremely jealous when they meet each other.

Guo Yuquan took Yang Degang on a tour of the site without saying anything.

The two of them had discussed it on the way here, and Guo Yuquan would discuss everything with the other party.

"There is no problem with our accessories. I can guarantee this. As for what the problem is, you can think about it yourself." Guo Yuquan looked at Haoruduo and his son and said to the supervisor with disdain.

"Speak more clearly and don't say anything else. Why do you mean that there is no problem with your accessories, but our technology is not up to par?" Hao Jianguo immediately became angry when he heard Guo Yuquan's words, pointing at Guo Yuquan and said.

Guo Yuquan knew Yang Degang's identity and was not afraid. He ignored Hao Jianguo and said to his supervisor: "It's still unclear whose problem it is. There is no evidence. Will this work? This time we will repair it. The accessories used are all

It’s the same as the original one. We won’t charge you for the time being. If we

If there is no problem after the repair, then make it clear that it is a technical problem between them, and you will provide the accessories used. As for how your company compares to them, we don’t want to worry about it. If the same problem occurs again after repair, our company

How about giving you a brand new engine?" Guo Yuquan said.

"Is this... OK?" The supervisor looked at Hao Rouduo and said, "Master Hao, if they have repaired it and there is no problem, it means it is your technical problem. Then, you will have to pay for the two parts.

Is there any problem?" the supervisor asked.

If your technical problems result in the cost of two accessories, you have to pay for them.

"Okay, we have no problem." Hao Jianguo agreed first without waiting for his father to speak.

"That's good. In order to prevent some people from keeping their word, the three parties will first establish a written agreement." Guo Yuquan said.

The people around them gathered around the three parties and signed letters.

The three parties agreed that the engine would be repaired by the Tang Dynasty Power Company's masters. If there were no problems, the user would pay the other party for the spare parts, as well as the round-trip transportation expenses and wages of the two masters.

If it proves that during the previous maintenance process, Hao Rouduo and his son's skills were not up to par, which caused the engine to blow up, then Haojia and his son's repair shop will be responsible for the expenses incurred twice before and after, and the vehicle manufacturer will settle the settlement for them.

It was their lack of skills that led to the current result, and they couldn't say anything even if they came out.

Haoruduo called back yesterday to discuss it with Zhang Taiqin and the other three, and they let him make the decision.

If there is still a failure, then Tang Dynasty Power Company will replace them with a brand new engine.

Both parties signed.

"As I said before, there is a good show to watch. You understand now, right?" Lao Niu from before looked at the three people signing the papers and explaining.

"Tell me, what exactly is the problem?"

"It's hard to say, but we won't lose this time anyway."

"I think other manufacturers are so confident, and everyone understands it." Lao Niu said, "Let's just wait and watch the show."