Rebirth of the Auto Giant

Chapter 452 Special Repair Station

Wang Shi was in the office when the operator from the service department, Gao Yaya, walked in with a report, "Mr. Wang, this is a summary of the service department's fault and business trip reports last month."

"Well, put it here, I'll take a look first." Wang Shi looked at the newspaper and nodded, motioning for the other party to put it on the table.

The report is based on people, and separately counts the number of business trips, expenses, number of troubleshooting, and finally the number of repairs, and finally obtains the total number.

The report form is divided into branches and overseas service centers, with one report for each, including wh branches, headquarters, overseas maintenance centers, etc.

The service department is a core department of Tang Dynasty Power. Even though the service department has no production profits, it plays a decisive role in the entire company.

Tang Dynasty Power Company was the first company to focus on automobile after-sales service. In the early years when others sold cars and ignored everything, Tang Dynasty put forward a three-guarantee service policy. In recent years, with the success of Tang Dynasty engines in China

The foreign market share continues to grow, which is also related to Tang Dynasty's insistence on providing good after-sales service.

It is inevitable that a machine will break down. No matter what high-end brand of machine it is, it will break down sometimes, just like everyone gets sick occasionally.

Once the car a user buys breaks down and cannot run normally, the user feels as if the whole sky has fallen.

At this time, the manufacturer can provide timely and specialized maintenance services, which is very important in the hearts of users. Brand reputation is accumulated little by little.

If a product breaks down and no one is there for several days, users will not dare to buy it next time, and if the product is spread from person to person, how can the product still be sold?

Now, whether it is Tang Dynasty power engines or Tang Dynasty heavy trucks, behind the continuous increase in sales is the professional and timely large maintenance team of the service department who silently contributes behind the scenes.

Especially in the past year, the Tang Dynasty Service Department has set up service department centers in some cities at the forefront of coastal reform, where Tang Dynasty heavy trucks sell the best, to undertake the maintenance services of Tang Dynasty Power.

Whether it is a mine in the mountains or a remote road construction project, as long as you call the service department, we will arrive at the site within 48 hours.

Yaya put down the report and shrank her neck, quickened her pace, and pressed the button beside the door. The door automatically opened with a click.

Now the manpower in the service department has also been expanded a lot. From now on, Tang Dynasty Power Company is cooperating with several universities with strong teaching capabilities, such as xa University of Electronic Science and Technology of China and TJ University. Two universities have opened automobile maintenance majors. After graduation, these students can directly

When working at Tang Dynasty Power Company, graduates with strong practical skills and excellent grades can expand the team of the service department. The director of the headquarters will still be Guo Yuquan.

The level of current college graduates is still very high. All of them are top-notch and have very good academic performance. They have a solid theoretical foundation of engines. They go to the company for more professional training and are directly transferred to the engine installation workshop. Those who perform well are promoted to

The service department and the masters carry out further practice at work.

These college students mainly learn theoretical knowledge in school, and their practical skills are often very poor. In school, there are not so many textbooks that I teach you to dismantle, and they are often old Jiefang engines, such as Tang Dynasty Power Company.

Where have they seen these latest brand-new engines on the production line?

Their hands-on skills are often poor, but their professional ethics are incomparable to others, and their love for repairing cars comes from the bottom of their hearts.

With a solid theoretical foundation, graduates from these colleges and universities often show their talents after one year, unlike other apprentices recruited directly from society.

Tang Dynasty Power Company has a tradition that the service department is the best master, and it never depends on your academic qualifications. As long as you are strong in ability and technical skills, no matter how high your academic qualifications are, you will not be able to stand alone after four or five months in the service. I'm sorry.

Decentralized to the production workshop.

Let's first look at the summary sent from Germany. This is the key point. These faults can let Wang Shi know where the main fault points of the Tang Dynasty high-pressure common rail system diesel EFI engine are.

Is it caused by the quality of the engine itself or improper use by the user? What are the main causes of improper use? Is it caused by the use of unqualified diesel or other reasons for the engine? Gao Yaya has made a detailed summary.

Nowadays, before computers are widely used, this job is also very arduous.

After several upgrades, the intelligent maintenance alarm system developed by Tang Dynasty is now more reasonable in alarm prompts than before, and has won unanimous praise from users. As the failure rate has also been reduced, this is mutual benefit.

These faults are summarized every month and revised into a book for everyone to study. An exam is conducted every month to keep learning.

At a time when there are no EFI engine users in China, this is the most effective learning method. In this way, after the Tang Dynasty sedan is put on the market, the maintenance team can get into work as quickly as possible.

Finally, there is a list of achievements that the service department considered in studying these fault cases in December last year.

At this time, the acceptance of theoretical learning by those who had gone to college was reflected at this time. The scores of college graduates were all above 80 points, and many of them even got full marks. And those who were recruited from the society, like Yang Degang

The theoretical academic performance of these masters is relatively weak, around 70 or 80 points.

Everyone has their own advantages. Wang Shi knows very well that some people are very capable in technical work such as car repair and like to learn things at work. For some of them, these theoretical examinations often cannot reflect their true strength.

You can't beat them to death with a stick, the main thing is to look at everyone's performance at work.

Judging from their current maintenance technology of traditional diesel engines, Wang Shi is quite satisfied. I believe that with these as a foundation, these masters can get started quickly.

As Tang Dynasty Power develops its brand across the country, in addition to heavy trucks, engineering engines are mainly equipped with Tang Dynasty Power tcd6114zgb engineering vehicle-specific engines in more than a dozen loaders, road rollers and graders across the country. Last year, sales increased from

According to statistics, it accounted for 68% of national sales last year and half of the national engine market.

Finally, after looking at all the summarized reports, I found that the subsidy for out-of-town services last month cost nearly 300,000 yuan.

Most of them are subsidies for first-time home maintenance, and some are far away.

The business trip subsidy includes round-trip travel expenses and the cost of food and accommodation per person per day. The company has clear regulations.

"This fee is a bit high." Wang Shi thought to himself.

However, this money cannot be saved.

In fact, Wang Shi also knows that strictly speaking, most of these subsidies, such as meals and accommodation, are not paid by the masters themselves. Most of them are paid by users, who treat the masters to eat well and live in the hostel of the unit.

When it comes to the most comfortable department in the entire company, everyone thinks it is the masters in the service department.

Although they are dirty and smelly of motor oil, gasoline, and diesel every day, they can learn how to repair cars from the masters. If they are good at repairing cars, even if they are laid off, they can still work alone without starving to death.

The most important thing is to travel for business, to repair cars for customers.

A car worth RMB 70,000 to RMB 80,000 is not treasured by any company. Users are afraid that the masters will be offended by poor hospitality, and they are afraid that the masters will not repair it properly. Which company does not provide them with delicious food and drinks, even if they stay overnight?

It was arranged in the guest house of my unit, and there were many activities arranged in the evening.

Therefore, generally everyone can save on the food and accommodation subsidies provided by business trip companies.

This is considered as a reward for everyone's hard work, and Wang Shi also knows it.

However, most places are too far away. It is said that it takes up to two days to reach the site. However, nowadays, when road traffic is not developed, three days is normal for places farther away.

This will affect the company's brand image.

"What should I do?" Wang Shi thought, and suddenly an idea appeared in his mind - a special repair station.