Rebirth of the Auto Giant

Chapter 455 New Requirements for the Service Department

More than thirty people sat at four tables.

When Wang Shi saw everyone arrived, he asked the waiter to serve the food.

Moutai has some stock at home, and they are all old wines from the 1970s, but I didn’t bother to bring them with me this time. I just asked for them in the restaurant, and I didn’t lack the money.

Earning money is to improve the quality of life.

Each table comes with 5 bottles of 1983 Moutai.

"If it's not enough, I won't go any further. You don't have to save money for me today," Wang Shi said.

The waiter on the side poured everyone a glass.

"Waiter, bring me a can of Coke." Wang Shi pointed at Gao Yaya and said.

"Okay, later." The waiter in a long cheongsam asked his colleague to bring a can of Coke and put it in front of Gao Yaya.

After everyone filled up, Wang Shi picked up the wine glass and knocked on the plate in front of him and said: "Come on, there are no employees or leaders tonight, only brothers. Let's relax and don't be restrained."

"Speaking of which, this is the first time in the eight years since the company was founded that I have sat and drank with everyone. Let me toast you all and thank you for your hard work for the company over the years. Good job." Wang Shi knocked on the plate in front of him.

jingle.

Everyone also imitated Wang Shi, tapped the glass on the plate in front of them, and drank it all in one go.

This is Moutai in 1983.

Since 1986, the market price of Moutai has soared to 8 yuan with 120 yuan overseas remittance coupons. From 1987, the price officially rose to 128 yuan; by 1990, it rose to 170 yuan.

Now the average salary of Yanjing employees has increased from 60 yuan in the early 1980s to 600 yuan now in 1990. A bottle of Moutai costs 170 yuan. Many people are not willing to spend this money and usually drink Red Star Erguotou every day.

.

The boss is treating us today, so everyone can drink freely.

Wang Shi rarely curses anyone in the company, including the boss's wife Zhao Min.

However, the employees who just came here are not as open-minded as Li Pengshan and others, the second-generation sons of the service department.

"Everyone, please don't be restrained and eat the food. It's a rare opportunity for you to be slaughtered. You have to behave well." Wang Shi said jokingly.

When the boss said this, everyone smiled and the atmosphere became more relaxed.

The food at this time is all pure green food, and the taste is very good. For a 5-star hotel like Yanjing Hotel, the chefs inside are all national chefs, and the food they cook is not only delicious, but also plentiful.

After three rounds of wine and five tastes of food, everyone gradually started to relax after feeling a bit drunk.

Wang Shi pointed at Gao Yaya and said: "Why did you run just now? I can't explain it clearly. I said I'm inviting you all to dinner, which must include you. Aren't you a member of the service department?"

"If you are not satisfied with this position, you can tell me and I will transfer it to you."

"That's right, I just said it in the department, and she said no. Are you dissatisfied with me as a leader, or do you want to be transferred to another department? Master is here, if you say a word, we won't stop you." Guo Yuquan

I drank a lot at the beginning and became more courageous.

"Mr. Wang, no, I am very satisfied with my current job. I originally thought that you would invite the car repair masters to dinner. As a handyman, I usually can't help, so I don't have the nerve to come over." Gao Yaya heard this.

The boss wants to transfer me, how can this be done?

Besides, boss, if you say this, you are putting me on the fire to be criticized by the public and inciting hatred for me.

"Who said you are a handyman?" Wang Shi looked at Gao Yaya and continued: "Every position has its own reason for existence. It is the same as a person's facial features. Are you saying that eyebrows are useless? Then shave them.

Want to try it?"

boom!

As soon as everyone heard what it would look like if they shaved their eyebrows, they immediately became fatter.

"Eyebrows are also useful. They prevent the sweat from flowing down the forehead from getting into the eyes."

"In the same way, your location is also very important. Even though you may not be able to help because you haven't repaired the car, it is actually of great use. You have to receive trouble calls from many users and record the faults in detail.

With this detailed fault record, colleagues can accurately predict the fault, prepare accessories and maintenance tools in advance, and improve efficiency. Isn't this important?" Wang Shi said.

Now that you think about it, it’s really true.

"Yes, with your fault record sheet, we are fully prepared to predict what the problem will be and what accessories to bring. Otherwise, when we arrive at the scene and find that it is different from the original one, we will have to send the accessories from home. In this way

Time is lost as soon as it comes."

"Also, those reports you make every month are quite a big job. You can revise statistics, revise fault cases, delete them, and then print them out as books. That one is not important. How can you say you are a handyman?"

"With you at home, we don't have to worry about anything. These are all different divisions of labor."

Everyone nodded and said.

Wang Shi also nodded and affirmed everyone's statement, and then said: "Therefore, every position in the company has its own reason. Work does not distinguish between high and low, and the revolution does not distinguish between before and after. Everyone is very important, and the world is not just a drop of water."

Is it made of beads?"

"Mr. Wang, I...I" Gao Yaya's eyes reddened with gratitude when she heard everyone agreeing with her, "I always felt that everyone had to travel so hard every day, but I could only stay at home and couldn't help you."

"Don't think like this anymore. Everyone in your service department is very important. Although the service department does not participate in production and operation, it is also very important to the company. I have established an after-sales service department from the day I established the company.

In the past eight years, because of the professional and timely maintenance services provided by the service department to customers, our company's brand has grown little by little. This is one of the reasons customers consider whether the after-sales service is good or not when they buy a car."

"In the military medal, there is half of them and half of you."

As we were talking, we started talking about the lyrics, but this set up was also very good.

Thinking of this, Wang Shi picked up the phone and called Feng Pengpeng, the current director of the sales department.

Feng Pengpeng was the sales director recommended by Zheng Qiang after he was transferred to Shanghai. During this period, his performance has been very high.

"I am Wang Shi, where are I now?"

"Oh, Mr. Wang, hello...I, I'm at home." Now at the company's director level, Wang Shi assigns a mobile phone number to each person, and the phone bill is half of the company's and half of the phone bill.

"If it's convenient, come to Yanjing Hotel. My comrades from the service department and I will have dinner here."

"Okay, I'll be there right away." After Feng Pengpeng finished speaking, he didn't put down the phone until Wang Shi hung up.

"It's so late, is it some vixen calling?" Feng Pengpeng's lover beside him said complainingly.

"Zhang Wenli, what are you talking about? It's our boss, Mr. Wang, who called us. He's at Yanjing Hotel now. Mr. Wang is having dinner with his colleagues in the service department and asked me to come over." Feng Pengpeng got up, got dressed and left without looking back.

Feng Pengpeng's lover felt that her lover had dressed up a lot since he became the director, and there was always a sense of crisis. Now that they were all asleep, and someone was still calling, her first thought was that her lover had someone outside.

Feng Pengpeng rode his motorcycle to Yanjing Hotel.

It was Guo Yuquan who came out to pick him up.

"We brothers in the service department, I am late, I will be punished with three drinks." Feng Pengpeng came over and drank three drinks first.

The cup was not small, so I drank three cups at once without blushing or gasping for breath.

"Director Feng is really huge." Guo Yuquan said in surprise.

This is Moutai at 52 degrees Celsius, and I’m still not even a little tipsy after drinking three glasses of it.

"I used to hear that Shandong people drink a lot, but now I believe it." Wang Shi said cheerfully: "First, eat more food to fill your stomach."

"Thank you, Mr. Wang." Feng Pengpeng said gratefully, without being polite, and started eating with the vegetables.

"I have long wanted to find an opportunity to treat the brothers in the service department to a meal, but I have never had time. Now I borrow flowers to offer my thanks to the brothers in the service department. On behalf of the comrades in the sales department, I would like to thank everyone." Feng Pengpeng then drank another drink.

.

"I used to hear that all the comrades in the sales department are good drinkers, but now it seems that the rumors are not groundless," Guo Yuquan said.

"It all requires practice at work. Sometimes I need to treat clients to dinner, so drinking is inevitable. If you drink too much, you will develop your drinking capacity." Feng Pengpeng said.

"Director Feng, we are not rewarded for our efforts. What do you mean?" Guo Yuquan on the side heard this and realized that Feng Pengpeng, the director of the sales department, wanted to treat him to a meal. What did he say?

Feng Pengpeng did not answer Guo Yuquan's words first, but looked at Wang Shi and said: "Mr. Wang, you don't know, when we sell products to customers, the most common thing customers say is that our company's after-sales service is too good and something goes wrong.

, just make a phone call and it will arrive on the same day if it is nearby, or two days if it is further away.”

"Moreover, the masters in our service department are all highly skilled, wear uniform work uniforms, and operate professionally. This brings many benefits to our product sales and is also the most important indicator for us to compete with other products."

"Without the silent efforts of the brothers in the service department, our sales would not have been so good. You said we should treat you to a meal, isn't it right?" Feng Pengpeng said.

"Haha, let's put it this way, let's make an appointment again, don't you think so?" Guo Yuquan said, looking at his men.

"Yes, let's make another appointment." The family agreed.

Everyone is basically a little drunk now and can relax. In addition, Wang Shi on the side also smiled and nodded as if he was watching the fun.

"It's necessary. Let's make another appointment and see which department falls first." Feng Pengpeng nodded and said.

"Now everyone knows how important the service department is to the company, right?" Wang Shi said.

"It's important, it's so important. Now other competitors have begun to follow our example and set up their own service departments. Good after-sales service will drive product sales growth. This is unquestionable." Feng Pengpeng is a front-line salesperson. He feels this

deepest.

Everyone was drinking and chatting. Halfway through the meal, they found that the food was almost finished, so Wang Shi added another dish.

"I invite you all to come over today, and I have something to tell you." Wang Shi said after taking a sip of wine.

Okay, finally getting to the point.

"First, let's talk about the service department." Wang Shi looked at Guo Yuquan and said.

It's about yourself, so everyone listens with open ears.

"Can Gao Yaya know how to use a computer?" Wang Shi first looked at Gao Yaya, the operator in the service department.

The other person shook his head.

"If you don't know, go back and find a place to learn. There is really no one outside. Tell me, I'll let the comrades from the computer department teach you. Start with typing and learn Wubi input method. From now on, you can do file management and reports in the service department."

, are all done on the computer, so

It has high work efficiency and saves time, and it is not so hard.” The most popular Chinese character input method now is Wubi, but Wubi input method is much more difficult to learn than Pinyin. To memorize the root characters, you not only need to know how to write the characters, but also know how to decompose them.

Open, this is not easy.

The letters are too big just by memorizing them.

However, Wubi is also very fast and has high accuracy.

"Okay." Gao Yaya said.

"You start tomorrow. First go outside and see if there are any training institutions for computer learning. Spend some money to learn. I will provide a computer to the service department for work." It seems that the Internet began to be available in China in 1994.

of.

"Computer offices are the mainstream in the future. Each of you must also understand that computers will also be used in the maintenance of our Tang Dynasty cars in the future. Our current EFI engines are controlled by computers, and fault codes are also computer codes. You do not need to know how to write them.

Coding is such an advanced thing, but everyone must also understand basic computer operations.

The troubleshooting of fault codes will also require computer knowledge to some extent, so if you don't know computers, you will only be able to repair traditional diesel engines in the future, and you will lag behind others in advanced repairs such as cars." Besides, in the future, we will wait for the QQ chat software.

After you come out, you will also use it when surfing the Internet. Then you will thank me as your boss.

"This is a mandatory requirement for work. After everyone goes back, look outside to see if there is any training in this area. Spend some money to learn it. You will also be able to use it online in the future." Thinking of this, Wang Shi also found that his Wubi had not been used for a long time.

Yes, I have to review and review myself.

Many people in the service department were recruited directly from the society, and some of them had low academic qualifications. When they heard that they were going to learn something as advanced as computers, their brains went crazy. Yang Degang on the other side didn't know what to do.

After talking about computers, Wang Shi continued: "Our products now have such a high market share that the company's service department alone can no longer take care of them. Some places are too far away, and it often takes two or three days to go back and forth."

Days can be as long as four or five days, but often the fault is very small, and it takes less than one person to arrive at the scene.

It was solved in an hour. All the time was spent on the road, which delayed the user's time. This went against the timely and professional service objectives we proposed, so I planned to select some capable external organizations to provide special maintenance services for our manufacturer.

Station..." Wang Shi told the situation about the specially appointed maintenance station.

"This..." After everyone heard this, they made secret calculations in their hearts.

If you leave this to outsiders, you will have fewer business trips in the future and your income will be reduced. This is still a good thing for everyone.