Rebirth of the Auto Giant

Chapter 463 The director takes action

The actions of Tang Dynasty’s overseas offices were quickly discovered by other colleagues.

However, the situation of other units is different from that of Tang Dynasty. They have not yet set up overseas offices to recruit special repair stations.

Special repair stations are a policy adopted by manufacturers whose products occupy a certain amount in the market and whose services cannot be taken into consideration. This can only be done by leading domestic engine companies like Tang Dynasty, which account for half of the national diesel engine market.

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Whether a special repair station is profitable or not depends on the number of products on the market. This is the key to making money. Like other units, their own products are not enough to keep the service department of their own manufacturer busy. When the time comes, a special repair station will be set up.

, by then it will become a joke that the repair station is not alive.

After a month of deployment, several offices have been basically established. The next step is to “recruit” and place advertisements in major news units in each province to let more units or individuals know about it.

The best way to attract traffic here now is to hold a press conference online or make a direct announcement on the official website in the era of the Internet. However, now we can only place advertisements in newspapers in various provinces to let more people know.

At the Tang Dynasty Taiyuan Office, director Li Pengshan sat in his office and looked at the submitted application information.

For accessories on the first floor, Yi Yuankai has put all the accessories into storage, registered them, and put labels on them. The accessories are placed on the shelves in categories.

The front store sells tires for Tang Dynasty heavy trucks, as well as engine oil specified by Tang Dynasty engines, gear oil for Tang Dynasty heavy trucks from Water Tank Bao, etc.

At around six o'clock in the evening, Zhou Hongxiang's sister Zhou Lingling had already cooked the food and came over from behind to greet everyone and said: "Everyone is eating!"

Meals are divided into portions. If anyone eats at home today, go to the kitchen behind and hang up their sign. If you don't hang it up, it means you won't eat.

"Brother Shan, it's time to eat." Zhou Lingling came to the third floor and said.

"Well, your brother will have more food for dinner from now on. He works the night shift and will have extra food in the evening." Li Pengshan put down the information in his hand.

"oh."

Come to the kitchen at the back downstairs.

This kitchen was purchased later, with a yard and two bungalows used as a dining hall.

Li Pengshan was eating in the canteen when Yi Yuankai, the accessories supervisor, came over and said, "Director, your phone number."

Now the office has a telephone installed in the accessories department on the first floor and in Li Pengshan's office on the third floor. Sometimes when the headquarters cannot find Li Pengshan on the third floor, it will call Yi Yuankai on the first floor.

"Sister Yaya's phone number from the headquarters service department." Yi Yuankai said.

"Oh?" Li Pengshan heard that the call was from Gao Yaya, the operator of the headquarters service department. Something must have happened.

Li Pengshan came to the front store with his lunch box, "Hey, Sister Yaya, I am Li Pengshan."

"Hello, Director Li."

"No, I am just a maintenance worker in front of you. I will need your support in my future work." It is also very important for the office to have a good relationship with the operator of the headquarters service department. Some more difficult problems will still arise in the future.

He had to ask her for permission. "What instructions does the leader have?" Li Pengshan asked with a smile.

"I'll bring you some work." Gao Yaya said.

Is this a service call? "Wait a minute, I'll take a pen and write it down." Li Pengshan was surprised when he heard it. It must be the customer's call to report a trouble at the headquarters.

Now that the office has just been established, previous customers don't know it. Only the contact addresses and contact numbers of each office are printed on the back of the "Engine Manual" that comes with the engines that have just left the factory.

Li Pengshan prepared a pen and paper, "Please tell me."

…

Li Pengshan wrote down the contact address and phone number, and Gao Yaya continued: "This is a loader of a certain brand. It works for 523 hours. I just called and said that the engine cannot be started. The user is a mine. It is urgent. You

Let’s see when we can arrange to go there.”

523 hours, still within the three-guarantee service.

The company's three-guarantee policy is 1,000 hours or half a year, whichever comes first.

"Okay, it's about twenty kilometers away from here. I'll drive there tonight, and that's it. I'll hang up. Thank you, Sister Yaya."

"I should thank you."

Both parties hung up the phone.

Unable to start?

There are many types of failure to start. It is possible that the battery is dead and the battery is insufficient. It is also possible that the generator is faulty and the battery cannot be charged. Another possibility is that the starter is faulty...

Li Pengshan thought about it in his mind.

Thinking of this, I looked at the phone number on the note and called the other party.

"Hello, hello, is this Yangshan Mine? I'm the Tang Dynasty Power Taiyuan Office." Li Pengshan asked.

"Tang Dynasty Power Office? Is there anything wrong?" the other party asked.

"Oh, we are the engine manufacturer for your loader. I heard your feedback that there is a problem with the engine and I want to ask more specifically. Can you help me find the driver to come and listen to the phone? I want to ask him some questions."

Pengshan said.

"Oh, it turns out to be the engine manufacturer. What's wrong with your engine? It's been dead less than half a year after you bought it. Our mine can't wait. Come over and fix it quickly. If it doesn't work, we'll return it." The other party heard that it was an engine.

The manufacturer gets angry when he hears it.

"Haha, everyone gets sick sometimes, and so does machinery. We have strict rules for returning goods. You can't just return it if you want. If a problem occurs, we are now discussing how to solve the problem quickly, so please help me to return it to the driver.

Come here, let me ask you a few questions." Li Pengshan said.

As an old maintenance man in the service department, Li Pengshan is used to seeing this kind of scene. Once the engine breaks down, the user usually feels bad. He has a good temper. If he encounters someone with a hot temper, he will scold his mother immediately.

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"Okay, just wait."

"Trouble."

"Hello, are you from an engine manufacturer? I'm Ju Zhiguo who drives a forklift." A middle-aged man's voice came from the other side of the phone.

"Hello, Master Ju, the forklift cannot start now, can you be more specific?" Li Pengshan asked.

"It's the most difficult to start. Isn't that specific enough?"

"Uh... Well, I want to ask, can the fan blades move when the key is turned on?" If it cannot be transferred, it is not only the battery, the generator and the starter. It may be more serious that the engine is stuck inside.

Transmission is a big problem. It may be that the piston and cylinder liner are pulled, or it may be that the crankshaft is locked.

"The fan didn't move, and I only heard a clicking sound." The driver said, "Now that the car has stopped, when will you come? Our mine can't wait."

"Can you help me see if the battery is charged?"

"I know what I want you to do? Didn't you say that if something goes wrong within 1,000 hours and half a year, your manufacturer will come and fix it? You won't keep your word, right?" the other party said impatiently.

"Okay, I'll start going there tonight. I'm in Taiyuan now. I'll stay there for about half an hour at the fastest." Li Pengshan thought about it and asked the other party again. He still didn't know. Forget it, time is important. I'll take him with me first.

Come take a look at some accessories.

bj-'s inline four-cylinder gasoline engine adopts four-wheel drive, front and rear drum brakes, and a 3-speed manual transmission. The maximum speed can reach 120-130 kilometers per hour, and the fuel consumption per 100 kilometers is about 14l.

The current road conditions across the country are not very good. The main roads in second- and third-tier cities are still dirt roads. In addition, driving at night is not very fast, with an average of 80 kilometers per hour.

Unless something unexpected happens, you can arrive there in half an hour.

"Yi Yuankai!" Li Pengshan put down the phone and shouted inside.

Yi Yuankai came over with a lunch box.

"Prepare a generator and a starter for the tcd6114zgb engine for me. I'll go out for a while and get some work," Li Pengshan said.

"It's so late now, why are you still going out?" Yi Yuankai saw that it was already six or seven in the afternoon.

"It's not far, twenty kilometers away. It only takes half an hour to drive there. If it's not a big problem, you can come back within two hours." This is a common problem among service department staff. No matter what time it is, always be prepared. No matter what time it is,

, you have to leave when the user calls.

If there is a major problem and the engine needs to be overhauled, then call Yi Yuankai back and ask Yi Yuankai to ship it.

"Okay, you sign and I'll get it for you." Yi Yuankai opened the delivery slip for a generator and a starter and asked Li Pengshan to sign.

These replaced three-package faulty parts must be sent to the supporting manufacturers, and will eventually be replaced with new ones. The parts must be signed by the maintenance master when they are shipped out of the warehouse. Otherwise, if the accounts are not reconciled at the end of the month, then the company will investigate and it will be corruption.

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"Hey, there is no one here. There is only one person in the middle of the night. Why don't you ask Zhou Hongxiang to go with you?" Yi Yuankai said.

"No, he has to look after the house at night. There are hundreds of thousands of accessories in the office. If someone steals them, it will be a big deal," Li Pengshan said.

Yi Yuankai helped move the engine and starter to the jeep, while Li Pengshan took the prepared tools.

Li Pengshan finished his dinner hastily and drove to his home to talk to his family.

"If you have to go out so late, be careful on the road." Mother Yun Qiongying said worriedly.

"What are you afraid of in the beginning? Just don't stop halfway to pick up people. If you are not afraid of 10,000 yuan, just be afraid of anything unexpected." said his father Li Yigang.