Rebirth of the Auto Giant

Chapter 517 4S Store

The huge wedding of the president of East-West Network caused a huge sensation in major news media and the Internet across the country. All major websites published it in prominent positions. The three elements of text, pictures and videos made netizens Witnessed the grand scene of the arranged wedding reception team from the chartered flight to the Wude motorcade.

At the same time, I also placed an advertisement for Wude 10.

Tang Dynasty Power Service Department.

jingle--!

The phone rang rapidly.

The current service department has set up a customer service hotline team of twenty people, headed by Gao Yaya, the team leader.

"Hello, this is the service department of Tang Dynasty Power Company. How can I help you?" the young operator asked.

"My car is ringing all the time, what's going on?" came an urgent voice from the other side of the phone.

"Excuse me, what kind of car do you have?"

"Martial virtue is 10, it takes less than three or four months to purchase." The other party said.

"Oh, don't worry, nothing will happen. It should be the voice prompt of the intelligent maintenance system. The 5,000-kilometer first warranty is coming soon, reminding you to go to our 4S store for maintenance." Really, I have called you all. ,don’t you understand Mandarin?

Today’s users are really squeamish.

The operator secretly thought, of course, as a customer service officer, he cannot say these words to customers. If he lets the company know that he uses a tone of blaming users, he will be punished.

As the customer service staff of Tang Dynasty Power Company, there is a strict set of standardized procedures. There are strict regulations on what tone to use and what tone to not use.

The salesperson should have told the other party about these usage and maintenance conditions when selling the car.

"You guys are in the provincial capital at 4s. It's not convenient for me to go there. Can't you send someone over?" the other party said.

"Of course, but you'd better come to the 4S shop, because it's inconvenient to go outside. We have a lift at the 4S. Then we can lift the car and give you a comprehensive inspection, including the chassis, brake discs, etc., in There is no lift outside, so these inspections cannot be done, so please understand. Of course, if you are really unavailable, we will also come to help you with the first insurance, but it is not that complete. As you know, there is no lift, and these parts of the chassis are It can’t be checked,” the customer service staff said politely.

"That's it..." When the other party heard this, he realized that the chassis of the car was so low that it could barely replace the oil and filter, but the chassis would not be inspected at that time.

Seeing the other party's hesitation, the customer service staff then said: "Well, look at the kilometers on the dashboard. It should be less than 5,000 kilometers. It won't be a big deal if you take the time to go there a few days later."

"Wait a minute, let me take a look." The other party's voice came, and after a few seconds he said: "The kilometer shows 4869 kilometers."

"Well, it's okay if you take the time to go there in a few days. Our Wude 10 has a smart maintenance reminder alarm function, which will send out an alarm a little earlier. As long as it's less than 5,000 kilometers, it's okay." After the customer service staff introduced it, he asked He said: "Please tell me your name and where you are now. I'll report it and notify our nearest 4S shop master."

"Okay, I'm Kong Yuxin..." When the other party heard that Tang Auto Company's after-sales service was so careful, he put aside his original worries and reported his name and address.

This is a customer in a county in Shandong Province. The operator sent it to the Tang Dynasty service group in the QQ group. There are dedicated personnel in the group who received the information. Gu Chu

The current QQ chat software was developed by Daoli Technology Company. The group number of Tang Dynasty Company is also very good, 5555.

This is specially equipped by Daoli Company for Tang Dynasty Power Company.

Wang Shi's QQ number is 5 9s, Zhao Min's is 5 8s, etc.

The QQ numbers of the leadership of Tang Dynasty Power Company are all auspicious and best-remembered numbers.

Now the QQ chat software is very popular, and it has also attracted huge traffic to Daoli Company. With the help of this traffic entrance, Daoli Company has developed some applications at the same time, and also established its own Daoli website, forming three alliances with NetEase and Sohu.

A vigorous situation.

Shandong Province 4S store.

The store is a car sales platform integrating vehicle sales, after-sales service, parts supply and information feedback.

Two days later, Kong Yuxin drove his car to the 4S store.

"Boss Sun, this is the first insurance policy. Our service is free, but the accessories and oils used are paid for by the users. We have to make this clear first, otherwise it will not be good if there are any objections at that time. Yes

Right." Liu Zhengyang, wearing a clean one-piece overalls, said.

"Yes, I understand." Kong Yuxin nodded and said.

Then Liu Zhengyang opened the front cover and spread a clean cloth on it to prevent the car from being soiled during the work.

After replacing the engine oil filter element, diesel filter element and other maintenance parts, I checked the chassis again, which took about ten or twenty minutes.

"Okay, Boss Sun must go to a regular gas station when refueling in the future. Don't use bulk diesel from outside. If we use counterfeit diesel for our EFI engine, the high-pressure fuel pump, especially the electronically controlled injection engine, will be damaged.

The oil pump causes huge wear or jams. Due to the high manufacturing precision requirements of the electronically controlled fuel injection pump, the high-pressure oil pump and the electronically controlled fuel injector both

It is relatively expensive. After our intelligent maintenance alarm system raises the alarm, you must remember to perform maintenance on time. Things that need to be replaced must be replaced on time. When it comes to the use of accessories, you must purchase and sell them from regular channels..." After Liu Zhengyang finished cleaning up, he gave

The other party explained the importance of maintenance and the engine failures that often occur due to improper use by users during the maintenance process.

"Okay, I've written it down." This car is more expensive than gold, but that's generally true for high-end things. The diesel engines of those big trucks are rougher, but the sound is very loud. Look at this person's martial ethics of 10, better than those

Gasoline cars have a lower sound, and the diesel engine is more powerful, and the price of diesel is lower than that of gasoline.

As long as you pay attention to using oil from regular sources and maintain it on time, there will be no problem.

If it were not easy to use, Wude 10 would not be so popular across the country.

Kong Yu paid for the accessories with confidence and satisfaction and opened the 4S store.

Now, in addition to the basic salary, the masters in the service department also receive money for the accessories used for maintenance, and also receive a certain commission.

Tang Dynasty Power Company's engineering engine services are now generally handed over to various special maintenance stations across the country, and all efforts are devoted to the repair and maintenance of Tang Dynasty Motors.

"Master Liu, sign." The person from the accessories department came over with the list and handed it to Liu Zhengyang to sign.

Which master performed the maintenance and what accessories were used are all listed in the company's accessories system, and commissions are calculated each month based on each person's situation.

Now the earliest batch of Wude 10 will start to have some faults after five or six years of use. Parts are also the largest income during maintenance. The income of the masters in the service department is higher than when they used to provide engineering diesel engines.

It is high, and the working environment is clean, and there is a fan blowing. It is not like the old days in the wild, deep in the mountains and old forests, exposed to wind and sun.