Rebirth of the Auto Giant

Chapter 73 On the importance of after-sales service

I have not evaded taxes, and the previous repair costs have been repaid later. Now I am not the only one with the affiliation method. You won’t pick on me, a soft persimmon, right?

What kind of special guest? This is a typical example.

Wang Shi walked towards the presiding stage with anxiety and came to the front of the presiding stage. "I have met all the leaders." Wang Shi respectfully greeted the row of leaders at the presiding stage.

The host whispered a few words to the leader in the middle, who looked at him in surprise.

"Who is this? From which unit?" Someone in the dark crowd asked, "Old Wang, is he from your Yuchai Factory?"

"No, I don't know this person either."

"Could he be a technical expert from some agency?"

"I've never heard of such a young car expert."

Everyone saw that the leader at the host table ordered Wang Shi. Except for a few colleagues from Huang Jianqiang and his unit, no one knew Wang Shi.

Everyone in the venue started talking quietly.

"Everyone, be quiet." When the host saw thin whispers starting to come from the venue, he stopped him and said into the microphone:

“The leader just said that we should learn from foreign advanced technologies. I think the young man standing on the stage has the most say. He is Wang Shi of Wang Shi Automobile Repair Shop, the first after-sales service station certified by Cummins in the United States.

Comrade, although Comrade Xiao Wang is young, when it comes to car repair skills, Xiao Wang, if I remember correctly, you once said that as long as it has wheels, you can't repair the car without you, right?

?" the host asked, looking into the microphone and looking at the person standing in front of the three o'clock position.

"Leader, there is actually something you didn't say."

"What is it?"

"Except bullock carts."

"Haha, you little Wang." The host pointed at Wang Shi and then introduced the following, "Xiao Wang is one of the best car repair technicians in our country. He once repaired RB's crown for the General Logistics Department and also repaired

He used the Cummins six-cylinder diesel engine for heavy-duty trucks of the American Coca-Cola Company, and also held a three-day engine training for the general logistics department. The most important thing is that just a few months ago, his auto repair shop passed the American Cummins Engine Factory and Carter

Two excavator factories have been designated as the only after-sales service stations in China..."

"Leader, stop talking, I'm not that good." Wang Shi felt a little embarrassed when the other party said it, like a monkey in a zoo being looked at by everyone.

If the host refuses to listen to Wang Shi, he continues: "Xiao Wang is also a model who is eager to help others, learns and does good deeds. He used to be a regular employee of Hongxing Machinery Factory, but later gave up his job. This job

Courage is not something that ordinary people can achieve."

…

The host eloquently introduced Wang Shi's glorious deeds to everyone.

"I'm sorry for saying so much. Let's get down to business. Xiao Wang, you are an expert in the field of auto repair. We want you to talk about some of your views on our domestic auto industry. You can say whatever you want. It may be wrong.

It's okay, just treat this as a discussion." the host said.

It turns out that I am not trying to catch a typical person.

When Wang Shi heard this, it turned out that he was allowed to speak, which was easy to do.

"Experts can't just say they know a little bit about cars. The people here are experts in car manufacturing. I'm just a car repairman. I don't dare to act in front of public relations, otherwise I will stub my toe." Wang Shi looked at the audience.

The crowd said politely, "Host, you are putting me on everyone's opposite side."

"Then I'm going to talk nonsense." Anyway, if I don't say a few words to attend the meeting today, I'm sure I won't get through.

"Hey, I didn't hear that I was being polite. You still took it seriously. You said you were fat and you were breathless. How dare you say that, you little kid, do you know what a car is?"

"That's right, that's what Silly Daring Silly Daring said, right?"

"That's not the case."

The people in the audience heard the introduction from the host leader and learned that this was a self-employed person affiliated with another unit. He was a self-employed person instead of working a formal job. What a fool.

The host heard the discussion in the audience and dropped a bomb, "Although Xiao Wang is young, I dare say that in the entire hall, he is the only one with a household worth ten thousand yuan."

boom

When everyone in the audience heard this, they immediately started talking heatedly.

Ten thousand yuan households, what level is this, which one is not reported for awards or something.

What is the current level of 10,000 yuan in 2020? Let’s use Beijing’s housing prices as an example. The current price of a house in Beijing is about 100 yuan per square meter, and it is close to central areas such as the Forbidden City. In 2020, the central area of ​​Beijing’s housing prices will be about

At about 100,000 yuan per square meter, the difference between the two is 1,000 times. If calculated based on housing prices, the current households with 10,000 yuan are equivalent to 10 million in 2020.

Nowadays, a household worth ten thousand yuan is indeed a very enviable thing.

When they heard that Wang Shi's household income was worth 10,000 yuan, most people became silent.

"Well, I didn't sleep well for several days when I received the invitation letter a few days ago. After all, I'm just a car repairman and not a member of this circle. How could I be invited as a special guest?"

"I don't know much about our domestic automobile manufacturing level. As the saying goes, without investigation, you have no right to speak. Therefore, if I am asked to speak today, I will start from my professional side and talk about the impact of automobile after-sales service on future automobile brands.

What are the competitive advantages in competition?" After Wang Shi finished speaking, he looked at the people on the host stage. The host looked at the leader in the middle, and the other party nodded seriously in affirmation.

The host whispered a few words to the leader in the middle, looked at Wang Shi and said: "Xiao Wang, your theme is good, very forward-looking, please tell me."

"Cars are just like people. People are sick one day, and cars, no matter what brand they are, will break down sometimes. Therefore, the after-sales service of automobile companies accounts for a considerable proportion in the competition among car brands.

No matter what brand of car it is, the first thing that customers should consider when buying a car is the quality. The second thing is the after-sales service, whether it is convenient or inconvenient to repair, whether the parts supply is timely or not, and the technical level of the maintenance team.

Not high, this is what customers have to consider. If these are done well, even if the quality of our brand is poor, we can make up for the shortcomings in quality."

"So I think our company should treat after-sales service as a top priority, instead of just selling it and ignoring everything." Now in 1979, there is no after-sales service for engine products.

Awareness, unless there is a malfunction, we will not proactively contact customers.

"Of course, there are various factors that cause this situation. Isn't there a saying that the customer is God? Therefore, we must also change our thinking and keep up with the times..."

Wang Shi was engaged in car maintenance services in later generations. He knew how important car after-sales service was to an automobile company.

He talked eloquently for half an hour.

"That's all I said casually today. Please forgive me if I'm wrong." Wang Shi felt that he had been talking for more than ten minutes, so he ended it and walked down the stage.

"Wait a minute!" Just as Wang Shi was walking down, someone sitting in the previous seat in the middle raised his hand and stood up and said loudly.

Slow down as you say, and you are not the leader. Wang Shi pretended not to notice and continued walking down.