Rebirth of the Auto Giant

Chapter 92 Change thoughts, change concepts

In the evening, Wang Shi's house is in Caoduo Hutong, east of the Forbidden City and west of Beiheyan Street.

A flock of pigeons buzzed in the sky over the rooftops that were reddened by the setting sun.

This would be the time when people were getting off work. From time to time, bicycles would ring in the alley and be chased by children playing in the alley. The old man was lying shirtless on a recliner, fanning desperately with the fan in his hand.

"Du--" Wang Shi's car drove over from the end of the alley. The children who were playing heard the sound and shouted and followed behind.

"Huzi, why are you here?" Wang Shi found a familiar figure in the crowd and stopped the car, "Come up here and pull you for a while."

"Thank you, Brother Wang." After Huzi said this, he jumped onto the carriage on the left and looked at the friends chasing after him. Huzi raised his proud head high.

Under the envious eyes of his friends, Huzi sat in the car until he reached the gate of Wang Shi's house and then put him down.

"Go back early, don't be playful." Wang Shi said.

"I got it." Huzi said and walked back with satisfaction. Wang Shi saw his friends surrounding Wang Shi, like a general returning in triumph.

"Huzi, is the motorcycle comfortable?"

"Do you know sister Lijun's eldest brother?"

"Tell me how you feel."

The friends urged.

Wang Shi drove directly into the yard with his hand on his shoulder, and saw his father-in-law and mother-in-law there. His mother-in-law was giving Mingyue a bath in the east wing, and Wang Shi's wife was squatting on the side with her fists clasped in her clothes, teasing the little guy in the basin.

When Wang Shi returned home, he took a shower first, smelled it and found that there was no engine oil smell before he was satisfied. He saw his mother holding her granddaughter in the yard, teasing the little one and babbling.

"Ming Yue's grandma and grandpa have gone back?"

"Just left." Mom replied.

"Come, daddy, give me a hug and a kiss...ma" Wang Shi hugged his daughter and kissed her first. His beard was stuck on the little guy's pink face. The little guy opened his pink mouth, revealing the upper and lower rows. Pink gums.

"Mom, my dad sent a telegram today." Wang Shi said while teasing his daughter.

When the other party heard the news from his hometown, "What happened?" my mother asked worriedly.

"My dad said that now the village has contracted to each household, and our family of six has been allocated fields. However, I only need to let my father cultivate some fields to make enough rice for food. The other fields are given to my second uncle. We don't If we are short of food, we don’t have to work so hard facing the loess and the sky. How much rice can we eat in a year?”

"If farmers don't cultivate the land, then what are they going to do?" My mother still felt that it was a pity that so many fields had been given away without cultivation, and she said she would go back when her granddaughter was older.

"You can go back, but just cultivate one or two acres to feed you at home. It doesn't have to be so hard. My second brother, I asked my father to ask him if he would come to Beijing. He said that it would be better for him to farm at home. He would not be able to do anything in the city. It's better to stay in the village and be more comfortable." Since my second brother has never read a book, he will get lost and blind when he comes to Beijing, let alone live in Beijing.

Wang Shi originally thought that if he came over, he would find a comfortable job for him in the factory, but he never thought that he would refuse to come over.

Some people have poor adaptability and just like to stay in the countryside, like my second brother.

"Your second brother is destined to live in a rural area. Forget it, he doesn't know what he's going to do here anyway. Let's just let him stay in his hometown."

"Well, I think so too. Anyway, everything in the house belongs to him. I have given money to the family and asked my father to knock down the three houses in the house and expand them and rebuild them. Otherwise, there won't be enough room to sleep when we go back during the New Year."

Just as he was talking, his apprentice Lin Zhengtang came over.

"How are the parts at Uncle Zheng's side?" Now these imported RB parts have to be imported, and importing requires foreign exchange. Last time, they needed parts for their own cars. I wonder if they can help now.

"Uncle Zheng agreed. I will hand over the list you wrote. It will take more than half a month at the earliest." Lin Zhengtang said.

"Okay." It's a good thing to be able to help. As for it taking more than half a month, there's nothing we can do about it. The current environment is like this, and there's nothing we can do in a hurry.

If you have time, you should go to the General Logistics Department and take a walk.

Wang Shi thought to himself.

On the third day, Wang Shi finished the work at hand and conducted the second training class for the sales staff.

This training was held in the conference room, and also attended the meeting were relevant personnel from other external reception departments.

"Your job is to serve, to serve customers. We have to get rid of the old idea that we are the gods after eating from the big pot." Wang Shi said.

Wang Shi went to a state-owned restaurant to eat several times. When the waiter saw the customer coming in, he would not come over to ask the customer what he wanted to eat, or help him order food, but he would sit there and eat melon seeds, as if it had nothing to do with him.

The most unexpected thing for Wang Shi was that there was a slogan "No beating customers" hanging on the wall.

If this happened more than 40 years later, with this kind of service attitude, it would be impossible to close it on the day it opened.

Such enterprises will definitely be eliminated in the future wave of reform.

"Our slogan is -" Wang Shi finished speaking and wrote the five characters "Customer is God" on the blackboard.

"We must treat our customers like gods," Wang Shi said.

At this time, Lei Zi in the crowd below was like a student, flexing his hands.

"Leizi, tell me." Wang Shi said.

"Stone, what is God?" Lei Zi asked.

Don't you know God?

Have you never heard of me?

Wang Shi was depressed.

"God, this is a god in Western countries, just like our Jade Emperor. Customers are God, which means that we should treat customers as relatives, respect customers as we respect our own parents, and let them enter our factory.

It feels like a spring breeze and feels like returning home. Only by treating customers as friends and making good friends with customers can we provide good service and customers can spend their money to sell things in a down-to-earth manner."

"I ask you, no matter whether the customer has the desire to buy or not, as long as he walks into our point of sale, you must treat the customer as a relative, receive them, pour some water, chat a little, and make friends with the customer

, let them feel that even if they don’t buy anything, they will be sorry for your warm hospitality, that’s all.”

….

Wang Shi said that everything he was going to talk about today would be subject to examinations, and those who failed would be packed up and left, so everyone listened carefully and took notes and wrote there, even Lei Zi was no exception.

"Don't feel embarrassed or ashamed that you are trying to please the other person."

"Customers bring us money. Without them, you would have no commission and would always receive the basic salary. Therefore, customers are our God of Wealth, gold that talks, and banknotes that walk." Not to mention,

I really have some potential to be a MLM scammer.

Did you go too far?

I taught everyone about the tertiary industry for half a day, as well as the future development prospects of the tertiary industry, etc.

Wang Shi had also studied related courses in school before, and it was quite easy to talk about them. After all, he had prepared the lessons last night.

"Leizi, come here and hand this thing out." Wang Shi finished giving some lessons on how to receive customers and how to deal with customers, and finally handed a stack of sheets to Lei Zi.

Lei Zi came over and handed out one copy to everyone, and then Wang Shi said: "This is a piece of data about our tractor, including engine horsepower, front and rear drive, engine brand, etc. You have to memorize it when you go back."

If you are familiar with it, you will get these things when you introduce them to customers at work."

"In tomorrow's exam, in addition to what I just talked about, there are also the data on this paper that will be tested. You must memorize them when you go back."

This is an important point. If you fail the exam, how bad is your memory?