Tianjie Taobao Store

After reading the manuscript in his hand, Chu Yang continued: "Next, I will announce the treatment and grouping of everyone during the probation period. Please answer the word "received" in the chat box if you read it. Let's start..."

There are 300 Taobao customer service staff in total. They must have clear division of labor to handle affairs more efficiently, so Chu Yang divided them in advance to facilitate targeted training for each category later.

For Chu Yang, the supervisor, the customer service staff already knew that he was the shopkeeper of Tianshang Renjian, but their understanding of him was limited to this, so they were very curious. After hearing the powerful male voice coming out of the voice, the girls began to imagine his appearance. Some even almost forgot to answer in the group because of trance. Fortunately, Chu Yang called several times to avoid missing it.

After reading the names, Chu Yang had already made a note of the list in his hand. Those who did not arrive on time would be deducted points. A rough count showed that about 30 people did not show up. From this point on, it was equivalent to losing a few points for them.

In the following time, Chu Yang directly sent the PPT to the group, asked everyone to download and view it, and began to explain it one by one.

As a customer service, you naturally have to be familiar with the relevant regulations of Taobao. Chu Yang's training is also based on all the regulations. Therefore, the first item in the PPT is to remind everyone to remember the relevant regulations of Taobao.

There are about a thousand regulations of Tianjie Taobao, and each of them is subdivided into different situations. For ordinary people, it is very difficult to remember them. Fortunately, those who can join the customer service team have at least the cultivation of the Golden Core Stage. Their memory is far superior to ordinary people. As long as they are willing to work hard, it is not difficult to remember these regulations.

However, after Chu Yang's instructions, many people still said that it was too difficult and complained in the group.

Chu Yang naturally ignored this situation. If you don't understand the relevant regulations of Taobao as a customer service, when someone asks you, you have to look up the regulations temporarily, and the efficiency will be greatly reduced. If the number of inquiries is large, you can't handle it at all.

The PPT made by Chu Ling'er was compiled based on the customer service team information of her friend's e-commerce platform company. It was quite complete. After Chu Yang finished the opening, he did not continue. He assigned an assignment in class and asked the new trainees to do it. After completing it, they uploaded it to the group file and waited for his review.

…

In the boudoir, Zhao Yali, who had finished the training, did not turn off the Xuanyuan Light Shadow. She opened the questions left by Chu Yang and began to answer them seriously. As long as she listened carefully, these questions were not difficult to answer. It took her half an hour to complete the assignment. After carefully checking that it was correct, she was the first to upload it to the group file.

After finishing the assignment, Zhao Yali drank a glass of water, sat on the bed and began to recite the Taobao regulations. Facing the vast regulations, she did not feel boring at all, and seemed to have a strong motivation to support her actions.

The recent job is to train this group of customer service staff, so Chu Yang is very concerned about these things. After the training, he only rested for a moment, then opened the group file and prepared to review the homework of the group members.

The first person to hand in her homework was a girl named Zhao Yali. It was obvious that she did her homework seriously and did not do it perfunctorily. She also conducted in-depth analysis of some problems, which made Chu Yang very satisfied. He waved his hand and gave full marks.

The following homework was basically acceptable. Only a few people just wrote a few sentences roughly and handed it in as if they were in a hurry to reincarnate. Chu Yang was very helpless about this and finally realized the entanglement of teachers when correcting homework.

In the following time, Chu Yang basically spent his time on training. Like a hard-working gardener, he was either doing training or preparing for training. When he was free, he had to correct homework. Sometimes he followed Chu Ling'er to continue to work on the next stage of PPT, and he was very busy.

More than ten days later, Chu Yang took a baseline test, which was considered a survey of the learning effect of the previous stage.

The hard work finally paid off. A total of 457 people took the exam, and 400 people passed. More than half of them scored 90 points. What made Chu Yang most pleased was that Zhao Yali, who worked the hardest among them, topped the list with a perfect score of 100, setting an example for everyone and receiving many praises from Chu Yang.

The first half of the month was group training, mainly learning the relevant regulations of Taobao. The second half of the month was to improve the professional quality of customer service, teaching them how to perform their duties in actual work, how to solve problems quickly, and how to deal with the difficulties and bad words of consultants. Faced with different classifications, the solutions to these problems were also different. Chu Yang had to train customer service in different categories at different times.

Doing so would undoubtedly increase the workload. Fortunately, Chu Yang was energetic and had generous rewards to support him, so he barely persisted.

One day, Zhao Yali was memorizing the customer service dialogue skills taught by Chu Yang, and suddenly felt someone approaching the room. She hurriedly turned off the light of Xuan Guang and pretended to read a book.

Squeak!

The door was pushed open, Zhao Yali turned around and saw her father standing in the room, looking at her with his hands behind his back.

Her father's name was Zhao Weiren, and he ran a brocade shop in the city. His business had been going smoothly over the years, and he had an income of more than 100,000 spiritual stones every month, which was considered a small fortune.

Zhao Weiren loved his daughter Zhao Yali very much. He had tried every means to let her practice since she was a child. In the past few years, he spent a huge amount of money to buy spiritual pills for her to practice. It was not until the beginning of this year that she was promoted to the golden elixir, which was very difficult.

Since Liu told her about the marriage with the Wang family, Zhao Yali has lost some weight. Liu discussed with Zhao Weiren and decided not to force her daughter for the time being. After a glimpse of the horoscope with the Wang family, she would find a way to persuade her daughter.

This morning, the matchmaker He Sangu went to the Wang family and met the head of the family, Mr. Wang. After learning that there was a woman in the city who matched his son's horoscope and had good looks and character, Mr. Wang discussed a date with He Sangu and planned to let the two juniors meet. If both of them had no objection, they would discuss the marriage.

Zhao Weiren and his wife were very happy to get the answer. Mr. Wang was known as Wang Half City in the city. It was said that half of the shops on the most prosperous Longshou Street belonged to the Wang family, which showed how wealthy the family was. Being able to marry into the Wang family meant that their family had climbed up the ladder, and the future of their son who was studying at Bailu College in Fengyang City would be settled.

Zhao Weiren put aside his business today and came to discuss with his daughter about meeting with Mr. Wang San.

Seeing her father coming in, Zhao Yali stood up, bowed slightly, and asked curiously: "Isn't Dad in the shop? Why are you back now?"