Gazing at the Rainbow

In the general manager's room, Lin Yun frowned and listened to Lin Yao. Her first reaction was anger. 35xs

"I left the matter of Mr. Wen to you because I trusted you, but you returned my trust like this?"

So, blame her for product quality problems?

Faced with Lin Yun’s monstrous anger, Lin Yao seemed very calm. She calmly explained: “This batch of goods came out a year ago, and that time was when we were busiest, sometimes five batches a day. "

Lin Yun interrupted her furiously, "Busy? Is busyness the reason for your mistake? If you are not able to process these orders, you can share them with others to handle them!"

Lin Yao realized that there was something wrong with the direction of her explanation, but what surprised her even more was that Lin Yun had just hired some new employees and was planning to divide her orders?

Who wants to make wedding dresses for others all the time?

She didn't want to!

Lin Yao was still calm and calm, and said lightly: "What I want to say is, I asked the factory to send us the shipment samples, and I will forward them to Mr. Wen for confirmation. Mr. Wen confirms that the shipment samples are okay, so I let Shipped from the factory. As a result, more than half of the goods Mr. Wen received were cracked to varying degrees."

Lin Yun knew about these situations and there was no problem in the process.

The shipment samples are confirmed by Mr. Wen, and there is no problem.

Lin Yun was stunned for a moment, and soon came to a sense of relief. She was surprised: "You mean that the manufacturer deliberately sent a cracked product to Mr. Wen? Why do they do this? Don't try to escape whenever you encounter a problem."

The quality problem must lie with the manufacturer!

As for why they did this, Lin Yao currently doesn't know, and the manufacturer may not want her to know!

"Wait!" Before Lin Yao could speak, Lin Yun thought of a more important question! "What did Mr. Wen say, did you make it clear to him that it's none of our business?"

Since there is a problem with the goods exported from Lingyun, how can it be "none of our business"?

People who keep saying "If something goes wrong, you must have the courage to take it" and "Don't try to escape when you encounter a problem", it seems that it is not her!

In fact, instead of saying "It's none of our business" to customers, Lin Yao said to Mr. Wen, "Since the problem is with us, we will be responsible for it."

This is really a headache!

Lin Yao swallowed the words that came to her lips, and then pondered: "Mr. Wen was already very angry at that time, and he also asked me,'With such a serious problem, how dare I place an order for you?', So I first comforted him and told him that we would help him deal with it.

I also told him that we now have professional quality inspectors, and we can inspect the goods for him if necessary in the future to prevent this kind of problem from happening again. Mr. Wen accepted my proposal, and later he will ask the secretary to send us an email. "

Lin Yun really realized the seriousness of the problem. If Lin Yao didn't handle it properly, Mr. Wen might never cooperate with them again!

Fortunately, Lin Yao is not Zheng Yuning, otherwise

Lin Yun's expression changed, and he blurted out, "Fortunately, you are doing the right thing! The most important thing for us is to hold Mr. Wen steady. Then, if you can't figure it out at the manufacturer's side, I and Edard will go there in person! "

The rapid change in Lin Yun's attitude is staggering!

That's fine, Lin Yao secretly breathed a sigh of relief.

However, she said "me and edard", is it possible that they are reconciled?

Lin Yao's eyes have always been very straightforward.

Lin Yun smiled at her a little embarrassedly, "Don’t look at me like this, we, I mean it’s not easy for me and Edard to get together, and we have been in love for so many years. Edard told me that day, every day. Wearing a mask to deal with others is already very tired. Only in front of me will he automatically remove his disguise."

Lin Yao couldn't believe her ears!

The man automatically removes his disguise in front of her, revealing a violent and brutal side, so he can be forgiven?

Moreover, the attitude of Dongchang Qin's family towards President Lin is also hard to say, so they are all reconciled as before, instead of escaping from the fire pit early?

This tolerant and imposing little woman is really the domineering queen in her mind?

Lin Yao suddenly wondered, maybe she is really too young to understand what true love is?

Hey, what are these things!

However, what can she say about her husband and wife and Hemeimei?

Seeing Lin Yao standing there blankly, like a piece of wood.

Lin Yun waved his hand impatiently, "It's all right, then you go and deal with it. If Mr. Zhuang refuses to admit it, you can tell me again. 35xs"

At least at work, Lin Yun was able to handle it clearly, and Lin Yao left Lin Yun's office with satisfaction.

What she has to do next is to call the person in charge of the factory, Mr. Zhuang.

******

Mr. Zhuang’s factory specializes in the production of various automobile combination switches, ignition switches, automobile rearview mirrors and other products.

On the other side of the phone, Mr. Zhuang smiled and asked, "Xiao Lin, how are you, have the customer placed a new order?"

Lin Yao didn't expect that he would ask this, nor did he know that he had absolute confidence in his own products, but he still said so deliberately, bluffing.

She smiled bitterly: "Mr. Zhuang, I wanted to urge the customer to place a new order, but the customer complained that the quality of the goods he had just received was defective!"

"What?" Mr. Zhuang's voice was raised several degrees immediately, and he didn't dare to say a word: "Why are there problems with our products? We sent samples before shipment, and you didn't say that our products are not good. "

Mr. Zhuang had sent samples before shipment, and shipped them after the customer confirmed it. This is indeed a good excuse for him to evade responsibility.

And he opened his mouth and shut up "you" and "us", that means that this batch of goods has already been sold out, and he is not responsible for leaving the factory?

Lin Yao's heart was chilled for a long time. She sighed lowly, "I don't believe it either. I have always told customers that Mr. Zhuang's factory supplies many domestic automobile manufacturers with original equipment. The quality of their products is very reliable, and Zhuang The husband himself is also very friendly, and he can always answer for us patiently no matter what problems we encounter.

I also told him that he had to have evidence to make a complaint, and then he really went to find the evidence, saying that it was sent to me before get off work today.

Mr. Zhuang, this customer is a major customer of our company, and we finally won the opportunity to cooperate with him. At present, he purchases a lot from other manufacturers, usually orders from a few cabinets and a few cabinets. The most rare thing is that his payment is particularly refreshing. To be honest, there may not be one out of a hundred customers who are so talkative.

He shouldn't say this for no reason, or else you should check what happened in the factory first, if he really comes to complain, maybe we have a plan? "

Mr. Zhuang doesn't have to admit it, but a good customer selected from a hundred will be fine with him in the future.

For slick businessmen, lure is the most effective means.

Mr. Zhuang really took this set, his attitude immediately changed 180 degrees, and he started haha, "Well, let me ask first. Thank you, Xiaolin."

Next, Mr. Wen posted a lot of photos of product cracking in his company, which looked shocking.

After Lin Yao forwarded these photos to Mr. Zhuang, he still refused to accept the account. "It is impossible. We only deliver the goods after passing the inspection, and there are still some goods in our factory, and he did not find any feedback from him."

This is not self-deception, open your eyes and tell lies. What is it?

Lin Yao said meaningfully: "Oh? Really?"

"Of course!" Mr. Zhuang argued: "Our company is a contract-honoring and trustworthy enterprise. How can we sell you goods with quality problems? We have encountered this situation before. Our products are good when they leave the factory. It’s broken in my hands! I have a suggestion. You can ask the shipping company if the goods were broken on the road. Otherwise, the workers on the customer’s side were savagely carrying it, yes! This is the case for one family!"

It is said that the highest level of self-deception is to deceive even oneself, and this Mr. Zhuang's level is obviously already very high.

However, in Lin Yao's view, his rhetoric is full of loopholes!

Lin Yao didn't get angry and laughed, "First of all, these products are not sent out naked. There are several layers of packaging inside and out. If it is a problem during transportation, these cartons and carton packaging should be damaged?

However, the inner and outer packaging are all intact, which shows that it cannot be a problem during transportation!

Secondly, the common point of these products is the cracking of the cast aluminum shell.

Everyone knows that aluminum is relatively soft, easily deformed, and not easy to crack. If, as you said, these products are good when they leave the factory, then I would like to ask what customers can do to crack the aluminum shells of these goods without deforming them, while keeping the plastic parts brand new?

Therefore, it is impossible to crack at the customer's place.

The most important thing is that they only mentioned the goods yesterday evening, and it hasn't been 4 hours!

How could they break tens of thousands of ignition switches in such a short period of time?

And the money is paid, why should they break the things they bought for a big price? "

In short, the only possibility is that there is a problem with this batch of goods before they leave the factory!

"This" Mr. Zhuang hesitated, "Well, I asked the factory, they said that there were a little bit of cracks before leaving the factory, and you can't see it if you don't pay attention, and it will not affect the use. I can guarantee that from him. Severe cracking is only an individual case, it is impossible for tens of thousands of them to be like this!"

It cracked before it was loaded. Doesn't it affect the use?

The key is, who dares to use it?

Lin Yao looked serious and said: "I asked the customer if it was individual or all~www.wuxiaspot.com~ He said that more than half of them were cracked, and the ones that were not cracked also had cracks, which seemed to crack at any time.

I asked him how to prove these conditions. He said that although it is a bit more troublesome, he will return all 50,000 ignition switches back. In this way, the truth will soon be revealed. "

Mr. Zhuang was speechless, he could no longer find any reason for shame.

In this round of p, Lin Yao won.

However, when it comes to the subsequent return processing, it is deadlocked again.

The sum of foreign labor costs and foreign taxes and fees has reached a staggering number.

Needless to say that it costs money, this batch of goods is encouraged by the national policy when exporting, and the procedures are relatively simple, but the return of these defective products, which are indistinguishable from scrap copper and rotten iron, must go through import-related procedures.

Return shipping is not only costly, but also time-consuming and laborious

The returned defective products have almost no value except to prove that the customer's words are true!

Mr. Zhuang persuaded.

Then he didn't actively deal with it and solve it head-on, but took evasion. Gradually, he even answered the phone sometimes and sometimes not, trying to avoid the problem in this way.

Lin Yao had to ask Lin Yun and Chairman Qin to come forward to solve the problem.

The outcome is not yet known, but this process is destined to be long and painful.

No matter what kind of problem, if it can be solved before leaving the factory, try to solve it before leaving the factory. Otherwise, it should be solved before export. When the goods go abroad, it is no longer a question of whether you can make money, but whether you can afford to pay. Problem!

The occurrence of this incident also sounded the alarm for Lin Yao!