Hold the diary to be reborn

Manager Yu nodded and came back in less than two minutes.

The three of them started shopping in the mall. As they walked, Li Wu gave instructions to Supervisor Yu about what to buy here and what to put there.

For example, in the customer rest area equipped on each floor of the store, there must be a water dispenser and tea. Of course, the tea does not need to be very good, just ordinary tea. There are also various types of chargers, strollers, wheelchairs, toys, etc.

And it's all free.

Hand sanitizer must be placed in each bathroom. The toilet paper must not only be soft and white, but also sufficient. There must be a male and female cleaning specialist in the men's and women's bathrooms who are responsible for cleaning the bathrooms and keeping the floors and tubs clean at all times.

In addition, it is necessary to strengthen employee training so that employees have a concept of service and abandon the previous commission rules for selling items. In May Shopping Center, employee wages can only be determined by customer reputation, which requires meticulous service from employees.

Truly treat every customer like God.

If I could describe it in one sentence, it would be that employees need to be attentive to the core of their service.

If customers need any help, they should be responded to in a timely manner.

If there is rubbish on the ground, it must be swept away immediately.

If a customer comes with a child, he or she should immediately hand over the corresponding stroller or toys.

Employees cannot recommend or encourage customers to buy. They should advise customers to buy rationally and in appropriate quantities. If they are not satisfied with the purchase, they can return or exchange it unconditionally.

Of course, these changes will not happen overnight, but we must strive to make all the changes qualified before June. In order to motivate employees, service assessments will be conducted every month. Employees who can meet the above requirements will have an additional monthly salary increase of 300.

If I work for another year, it is equivalent to a salary increase of 600 per month. This kind of treatment is more than double the market salary. Li Wu doesn't believe it. This can't be changed?

As for those who cannot meet the requirements, they will be dismissed immediately.

…

After Li Wuyi finished speaking, Du Yuan and the supervisor looked at each other. Du Yuan smiled and said: "Mr. Li, I have to say that if you can really do this, you must be the first in the country. This will not be good for business."

, that makes no sense, but... if you want to maintain this kind of service for a long time, the human and financial resources invested are a huge amount. Can you really make money by doing this? "

Li Wu shook his head, "Don't worry about these costs. Believe me, as long as you implement the service concept I mentioned, the advantages will definitely outweigh the disadvantages. As long as you have a reputation, you will form a unique brand. With the brand effect, you are still afraid of losing business."

?

Mr. Du, regarding employee training, you must come up with the rules I just mentioned as soon as possible, the stricter the better!"

"good."

…

As soon as they separated from Du Yuan and the others, Lin Wei came over, accompanied by a girl with short hair, slender figure, and pretty good looks.

Seeing Li Wu, Lin Wei said excitedly: "Huang Han, this is Mr. Li. Mr. Li, this is what I told you yesterday, my classmate Huang Han."

Li Wu smiled politely and said: "Hello, Miss Huang! Welcome to May!"

Huang Han was a little cautious and curious.

"No need for interviews?"

Li Wu smiled and said: "No, since you were recommended by Lin Wei, you are naturally a trustworthy person. However, I still want to say one more thing. In May, character comes first, ability second. I hope Miss Huang will remember

Keep this sentence in mind, including Lin Wei."

"Yeah, remember."

Both women nodded in agreement. This is normal. Every company recruiting employees hopes to have good character. Who wants to hire a supercilious person or cheat on others?

After thinking for a while, Li Wu said to Huang Han again:

"Also, if you don't have a place to live, you can stay at Lin Wei's place. Anyway, there are many rooms, and she can't live in them all by herself."

"Okay, thank you Mr. Li, then I will come to work tomorrow." Huang Han said happily.

Lin Wei laughed and said: "How is it? I just said that Mr. Li is easy to talk to. Now you believe me!"

Li Wu touched his head. Is it easy to talk? It seems a little bit!

Hey! I have no choice, it’s hard to find a general. I’m really short of talents right now!

…

In the evening, just as Li Wu thought, after 7 o'clock, the flow of people began to increase dramatically, and they were all young people who went out to shop at night.

During the day, Du Yuan printed Li Wu's service philosophy into mandatory rules for employees and distributed them.

Although the requirements are very strict, everyone said there is no problem because there is one item that makes everyone excited - an additional 300 monthly salary increase through service requirements.

Every shopping guide employee has a smile on their face, not to mention how enthusiastic they are.

Seeing every customer leave with a smile, a sense of pride arose in the hearts of all employees. It turns out that serving others and satisfying others will also make you feel happy!

…

In the blink of an eye, the end of the month came, and on the night of the 30th, Li Wu asked Lin Wei:

"Have the sales data for this month been calculated?"

Lin Wei took the notebook handed over by Huang Han and reported: "We haven't calculated the detailed accounts yet, because there are still tonight's entries to be entered. Let me briefly talk about the general situation. We opened on the 18th, and as of five o'clock this afternoon

, a total of 12 days of operation.”

After a pause, Lin Wei continued: "In 12 days, the total sales of the shopping mall were 28.6285 million, and the gross profit was about 8 million."

In just 12 days, the profit is so huge?

"Excluding employee salary expenses, some losses and taxes, the net profit is about 5 million." Lin Wei continued.

Du Yuan thought for a while and said: "Because the sales volume increased sharply on the first day of opening, the sales volume may be a bit high. According to my estimate, the average daily turnover will be about 2 million in the future. Discounting all expenses, the daily net profit should be

Around 300,000.”

"That means the monthly net profit can reach 10 million?"

Li Wu didn't take it seriously at first, but when he suddenly heard that he was making tens of millions of dollars a month, he still couldn't believe it.

Almost bought the property in Plaza de Mayo in one month?

The investment in the shopping center is actually not too high, just over seven million in total.

Moreover, expenditures such as decoration are one-time, and there is no need to invest again for at least five years. In this way, not only can the cost be recovered in the first month, but there is also excess. Isn't this profit too exaggerated?

No wonder there are so many hypermarkets and large supermarkets in later generations. It turns out this one is really so profitable!

However, it makes sense when you think about it. May is the only one in Wenping. Both the products and services are of first-class quality, so the business is naturally very good.

At this moment, Li Wu finally tasted the sweetness of doing business!

…

If you want to say what is the most famous thing in Wenping now, it has to be Plaza de Mayo.

The four words "familiar" are the most appropriate way to describe it.

Most of what has been written in the newspapers recently is about May Shopping Mall. May has become a good place for leisure and entertainment in Wenping.