Indulge in Life in America

The labor problem mentioned by Yang Orange is the most troublesome thing for all major companies in the United States. Every time they choose ju, candidates will raise the minimum salary standard as a bargaining chip, and most of the time they can be honored, which suffers from the original Well-run enterprises were dragged into the quagmire because of increasing labor costs, and finally suffocated to death.

Regarding this, Yang Cheng is very reluctant, but helpless. The contradictions between labor and management have existed since ancient times. The two sides have reached a brief peace in one struggle after another. It will not take long for the contradiction to rise again, and then renegotiate again. There seems to be no end.

Hearing Yang Cheng raised the labor issue, Bastian smiled bitterly, "Boss, we have to support these 1,000 employees for at least one year. If we lay off employees as soon as they are acquired, it may be difficult to obtain ZF preferential policies in the future."

Yang Cheng also knew the problem and said sullenly, "I just said that, don't take it to heart."

Somehow, he suddenly remembered that he had seen Sao operations on Delta Air Lines. For example, because of the breakdown of labor-management negotiations, the pilot stopped flying half of the flight and turned around and walked back. Such things like this are never allowed to happen under his control. .

So he changed the subject and said with a serious expression, "Since the labor cost is difficult to control, then give me a way to improve the assessment standards, especially the quality training and assessment of the employees. We must keep an eye on it. This is a matter for us. No matter what matters about the company’s reputation, you can’t make fun of travelers.”

Bastian immediately replied, "I know, when you convened the first board of directors for the boss, you specifically reminded this matter. Since then, the company has always put the staff quality assessment first and second. It’s a matter of ability."

"Very good, never relax~"

As soon as the voice fell, Bastian's cell phone suddenly exploded, and the rapid ringing sound pierced his ears like a reminder.

Both of them looked a little ugly, and seemed to feel a little strange at the same time, which was a bad premonition.

Yang Cheng Nunu said, "Answer the phone first~"

Bastian didn't dare to neglect, it was his secretary who called, quickly connected, and said a few words, his face gloomy.

Upon seeing this, Yang Cheng knew that the premonition was fulfilled again, and after Bastian didn't say a word to hang up, he quickly asked, "What's the matter?"

Bastian Teng stood up and said, "Boss, I have to go back to Atlanta as soon as possible. Just a few minutes ago, there was a sudden power failure at the headquarters, which caused a worldwide computer system to be paralyzed and the company was completely messed up."

Yang Orange scowled, "Calm down, it won't help you go back now. You can quickly inform the headquarters that the cancelled flight has been cancelled and the delayed flight will be delayed. Passengers who are forced to be stranded in the airport will be distributed water and food today. Those who fly will stay at the airport, and those who can't fly will change their tickets manually. The local ground staff will contact the special car to pick up the nearest hotel from the airport. All expenses will be paid by the company.

This is an emergency. It is too late to investigate man-made or natural disasters. The first thing is to comfort the passengers. We must turn crisis public relations into a perfect publicity advertisement. "

Hearing that, Bastian's anger was slightly suppressed, and he took a few deep breaths, nodding his head to show that he understood, without saying a word, he picked up his mobile phone and started calling to convey Yang Cheng's instructions.

It is impossible for someone to be the CEO of American Airlines. The ability is impossible. Yang Cheng relieved his irritability. After calming down, the arrangements were more detailed than Yang Cheng.

In fact, computer failures have caused extensive grounding of flights recently. This is the second time in less than a month that major US airlines have experienced similar "difficult conditions". Last time, Delta Air Lines was still happy. I think that the World Report will come so soon, but this also reminds Delta Air Lines that other people’s problems should be kept in mind!

This happened for the first time. Even if it happened to others, if Delta Air Lines could be more vigilant and make emergency plans, now it would not be so at a loss when the same disaster hits its head.

Soon, the power outage at Delta Air Lines headquarters caused widespread grounding and delays of flights spread throughout the United States and began to spread like the world.

You must know that at the same time, there are tens of thousands of passengers waiting to take Delta Air Lines flights all over the United States. Now everyone can't leave. Those who are better-tempered are only tweeting and complaining. Those who are bad-tempered are ready to find tickets The local ground crew made a claim.

Fortunately in misfortune, because Yang Cheng learned about the matter the first time, and issued emergency public relations instructions as quickly as possible. After a brief panic, the headquarters employees also found the backbone and became busy in accordance with the tasks of their respective departments. .

Employees at various airports also received orders from their superiors to express condolences to stranded passengers. Their sincere apologies and gentle smiles gradually infected the emotionally unstable passengers. Then, Delta Air Lines A quick response plan was made. Passengers who were not in a hurry to change their tickets, and the expenses incurred for this purpose, were reimbursed by Delta Air Lines.

Passengers who need to catch a plane for urgent business affairs also took the joint flight to the sky at the first time. There is no route for joint flight. Delta Air Lines also came forward to buy tickets and send people to the sky.

The nearly perfect solution this time was also posted on social media by enthusiastic netizens, and public opinion was fermenting. There is no doubt that Delta Air Lines has received unanimous praise.

The power outage did not last long. Only 2 hours later, the power supplier Georgia Power Company quickly solved the problem, restored power supply, and operations returned to normal. However, the loss caused to Delta Air Lines was immeasurable, despite the stock price. Rather than falling but rising, the reputation has broken through the horizon, but Delta still made a serious protest and demanded Georgia Power to be responsible.

Of course, this is Yang Cheng who is far away in New York. Bastian is also very angry. He unconditionally supports any decision of Yang Cheng. Anyway, so many people in the company's legal department are not going to eat.

According to Georgia Power Company, the outage was caused by the failure of Delta's own equipment and had nothing to do with them, because other customers did not experience a power outage crisis.

It was this shirking of responsibilities that made Yang Cheng furious.

Regardless of the real reason, he needs a vent of anger. Who made Georgia Power hit his mouth? You deserve it.

The lawsuit takes time to fight, and there are more important issues to be solved right now. Yang Cheng asked Bastian with a cold face, "Why is the entire system paralyzed just by a power outage?"

Bastian has calmed down a lot now and said rationally, "Not only us, all airline operators rely on huge, cross-cutting and complex computer systems to arrange flight take-offs and landings, deploy staff, sell tickets, check in and operate counters and websites. And mobile apps.

Whenever there is a little failure, it may cause a chain reaction and cause a long delay of the flight. This time it is a power outage, and the next time it may be a rain leak. "

Pausing for a while, he hesitated, "In addition, in recent years, the company has expanded wildly and merged many companies. The system integration that followed has turned the central processing unit into a pot of soup, and even incompatible problems appeared in the early stage. Happening.

The emergence of more service options and the increase in the number of passengers have also put more pressure on the computer systems of major airlines. "

Yang Orange waved his hand, "Don't talk~ the system can be solved by optimization, this is not a problem, what I want to know is why we have never discovered this drawback, and no one has even raised related hidden dangers."

Bastian explained with a bitter face, "Boss, it is a fact that the system is old, and it is also a fact that it cannot carry more service items. We really need to make rectification and optimization.

However, computer system failures are not limited to ours alone. Other airlines, even banks and retail businesses have experienced system outages or paralysis.

However, because airline systems often make changes and increase business, the impact of computer failures is even more significant.

And there is almost no solution. For functions such as automating a large number of flight operations, it is difficult to replace them by accumulating labor. We must bear this hidden danger. "

Yang Cheng closed his eyes and thought about the possible solution. Unfortunately, he is not a professional talent and he has no better way.

Before he could figure out a way, Susu pushed in, nodded to Bastian, and immediately said, "Boss, Mr. Bastian, look at it, the power outage has caused the flight status information to be updated and accurate. The news is reporting that a few hours after the system failure, the Delta Air Lines website and information screens still showed that the flight was on time. As a result, many passengers who did not arrive at the airport knew about this when they checked in. Passengers posted their dissatisfaction on social networking sites."

Yang Cheng squeezed the center of her eyebrows.

But this time without him coming out, Bastian arranged it by himself~www.wuxiaspot.com~ After he finished the call, Yang Cheng also had some ideas, "This incident is equivalent to giving us a wake-up call, I will never Hope to see the same incident happen twice.

We must prepare the second plan, such as the backup power supply system, backup server, and the corresponding emergency plan. "

Bastian nodded fiercely, but he was shocked by what happened just now. If he is not dealt with in time, the reputation that Delta Air Lines has built up in recent years will be completely destroyed.

Still ruined in his own hands, this is something he absolutely cannot accept!

"Boss, I will be Atlanta now~"

Now that most of the matter is resolved, he really needs him to go back and sit down. Yang Cheng nodded and said, "Go, you have worked hard, you will need to check afterwards, and the recovery of Georgia’s electricity cannot be relaxed. I don’t believe in the power outage. , They have no responsibility!

I will let New Times Media cooperate here, no matter what, this pot cannot be carried by ourselves! "

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