Rebirth Starts From 2006

Chapter 240 No after-sales service

When Gao Xucheng went out, Chen Yang said suddenly, "I thought about it just now. Pure logistics is too simple. Let's merge the logistics department and the purchasing department together to form a supply chain management center."

Qin Yu shrugged, "Yes, but at present, there are not many talents in supply chain management in China. Most of the companies only have a procurement department, and at most one logistics department, one is only responsible for procurement, and the other is only responsible for Logistics, or put together like administrative personnel, is not changing the medicine, if you want to do the supply chain, I am afraid you have to find people from abroad."

At this point in time, there are not many people in China who know the concept of the supply chain. When Chen Yang saw that he said it, Qin Yu understood what it meant, and couldn't help laughing, "I didn't expect you to know the supply chain. I thought you I only understand finance."

"You underestimate people, don't you?" Qin Yu rolled his eyes and said, "Not only do I know about the supply chain, but I also know that among all the universities in the world, Stanford ranks first in this major. The collaboration method is extended to extend and extend the production activities of the enterprise, covering suppliers, manufacturers, distribution, retail and consumers,

However, the biggest difference from the traditional material circulation model of procurement plus warehousing and logistics is that the supply chain has increased the control of business, information and capital circulation. If there are no latter three, it is no different from the procurement department of other companies.

If you want to do a real supply chain, unless you go to a big factory in the United States, Germany or Japan to hire people, otherwise, "

As he spoke, he glanced at him, "If it's just a matter of purchasing and logistics, just pretend I didn't say anything."

"Uh," Chen Yangang raised his head and thought for a while, then pursed his lips and said, "It's a little bit more difficult, and we still have to do this. Supply chain management is the mainstream trend of future industrial development. When the company grows bigger, don't do it." This will be very passive,"

For those big factories ten years later, regardless of how well the supply chain is doing, none of them are doing badly. Without a good supply chain management system as a support, production costs are rising and circulation efficiency is low. This happens. , the board of directors should be held accountable first,

As for now, the best examples may be Futukang and Walmart. Their supply chain systems are almost all templates for latecomers to learn.

If Chen Yang wants to adopt the independent production mode, he cannot do without a good supply chain system.

Well, why don't we just poach people from Futukang?

Suppressing the tempting thought for a moment, he added,

"In this way, the logistics department will not move here for the time being, let the two newcomers do it first, you can go to an international headhunting company, let this position go, look for it at home and abroad, and see if there are any talents in this field that you can choose ,

After someone finds me, I will separate the current procurement and logistics department and set up a supply chain management company, which will be in charge of this person, which can be regarded as a new company to be incubated by Maker Space. "

Speaking of this, Chen Yang couldn't help laughing,

The crowd-creation spaces of other people's homes are all incubating foreign projects after attracting investment. Fortunately for him, the space has not yet opened, and his own projects are waiting to be incubated one after another. In the future, foreign projects will become supplementary. Is it the master? !

"Okay," Qin Yu nodded lightly, and then asked, "Do you have any requests?"

Chen Yang smiled, "It's better to be Chinese, followed by Chinese. If it doesn't work, you can find a white person, but you must understand Chinese, otherwise I can't communicate with him. It's okay to be black, and I can't afford to provoke him."

As for the other two groups of Korean and Japanese who are proficient in the supply chain, he didn't mention it.

Qin Yu rolled his eyes, "You reduced the range by 99% all of a sudden!"

Chen Yang laughed and said, "This way the target is more precise. Anyway, we are not in a hurry, so let's take our time."

Qin Yu was about to speak,

When the door of the meeting room was knocked, he swallowed back the words on his lips and shouted, "Come in."

This time more people came in than just now, thirty-seven salesmen, three marketing managers, including Gao Zhongxiang, the marketing manager of Advanced Company, and two soldiers under Gao Zhongxiang, forty-two people in total.

That is to say, it is arranged in a classroom style, otherwise there is no room for sitting.

When everyone was seated, Chen Yang stood at the front, put his hands on the table, and said, "Hi everyone, I am your boss. Manager Zhuang must have introduced it to you, so I won't say anything more."

After a pause, he glanced at the crowd, "Who are Zhu Lili and Tang Xiaoning?"

As soon as the words fell, the two people beside Gao Zhongxiang stood up, greeted Chen Yang with a smile,

"Mr. Chen, I'm Zhu Lili."

"Mr. Chen, I'm Tang Xiaoning."

Chen Yang smiled and nodded, "Hello."

They were all in the first row. To be precise, they were right in front of Chen Yang. They met for the first time today. They found their seats so quickly and sat with Gao Zhongxiang. It didn't look so stupid.

After pressing his hands twice and motioning them to sit down, Chen Yang continued, "There are forty-two people here, you each lead ten people and divide them into three groups, Lao Gao, go find the new human resources manager and ask him to give you supplementary information. One."

Gao Zhongxiang nodded immediately, "Understood."

This means that his group is temporarily short of one. After all, there are two newcomers to take care of. If there is only one difference, it is better to empty your own group.

Zhu Lili and Tang Xiaoning didn't say anything, they just smiled at Gao Zhongxiang.

Chen Yang continued, "Old Gao is in charge of fireworks, Lao Zhu, you are in charge of Damai Youth Edition, and Lao Tang is in charge of Damai Business Edition.

The company has prepared information on electronic wholesale markets in the four major first-tier cities and more than a dozen major provincial capital cities for you. What you have to do is to recruit a group of agents first. I don’t care whether they are provincial-level cities or districts and counties. Taking the province as the unit, the company can first provide 5,000 mobile phones for distribution, but after the batch is sold out, if you want to get the goods again, you have to pay first and then make the goods, "

Hearing this, Gao Zhongxiang didn't respond. Zhu Lili and Tang Xiaoning's expressions changed slightly, and they looked at each other, but they still didn't say anything.

If it was a few years ago, unless it was a blockbuster, if you dared to pay first and then ship, you would be courting death, and it wasn’t the 1980s when supplies were scarce, and everyone went to the factory to grab goods with cash.

After 1990s, most manufacturers rely on distribution to hit the market, including those big brands.

It wasn't until these two years that there was a gradual change, especially for some big brand manufacturers, in order to increase the turnover rate of funds, even if they reluctantly gave up part of the market, they had to implement the payment first and the goods later, which has achieved certain results.

But does such a new company dare to play like this? !

Chen Yang looked at the three of them and said, "As a backing, the company's brand promotional advertisement has been filmed and will be launched on the CCTV platform in the near future. At the same time, it has also reached a cooperation with Souhu Network to promote it through the Internet.

Let me tell you that I have already paid 120 million yuan for these few advertisements. If the sales situation reaches the target, more funds will be invested in the future.

Therefore, what you have to consider is not how difficult it is to sell, but to think carefully about how to respond to the requirements of agents for goods, which markets to focus on, and how to establish a solid foundation before competitors appear, and orderly and hierarchically Advance sales efforts. "

As soon as these words came out, Zhu Lili and Tang Xiaoning's expressions became relaxed again.

The boss dared to invest 120 million in advertising. With so much money, Barley and Huahuo can be regarded as brands. In this case, the sales work is really not that difficult. If they can't do this, they should leave as soon as possible People forget.

Chen Yang continued, "The company is strong, the products are guaranteed, and I am willing to spend money on your boss. Now the entire marketing department consists of more than forty of you, but next year, there may be two hundred, or even four hundred, eight Hundreds of people!

Everyone here, along with the company's growth, has the opportunity to get a high salary, lead a team, and sit in a high position.

However, I have given you the resources, whether you can do it or not depends on you.”

Then suddenly raised the volume, "Do you have confidence?!"

Suddenly, like a thunderclap, the forty-two people roared in unison,

"Have confidence!"

Then there was a thunderous applause.

Alas, believe it or not, you still have to do your best to save face, the atmosphere is here!

After the chicken blood was beaten, Chen Yang looked at the three of Gao Zhongxiang and said, "You choose a good person today, and then give you three days to prepare, and all of you will go out after three days. Hurry up, after today I just want the result."

The three of them looked at each other, then Tang Xiaoning raised his head and asked, "Mr. Chen, besides sales of electronic products, there is another very important issue, which is after-sales service. I don't know how our after-sales department is preparing. To the National Union Insurance?"

As soon as he said this, Qin Yu, who was standing by the side, suddenly changed his face. Others don't know, but she still doesn't know. Since the acquisition of Advanced Company, Chen Yang has never considered after-sales issues, and neither has she herself. Professionals, of course, ignore this point,

What should we do now?

Looking at the crowd of people in front of him, Chen Yang stood up straight and smiled confidently, "We only have a customer service department, not an after-sales department!"

yeah?

Is it so free and easy?

Including Gao Zhongxiang, the three of them were stunned, and the new salesmen behind were also whispering,

If there is no after-sales service, what should I do if the product is broken? !

After pressing twice with both hands, Chen Yang continued with a smile, "The reason why there is no after-sales department is because we don't need after-sales service. For any mobile phone with a problem, as long as it is confirmed that it is a quality problem and not man-made damage, you can contact our customer service. , or go to a sales point, we will be responsible for replacing the new machine!"

Tang Xiaoning's expression froze for a moment, and then she blurted out, "Is it just changing or not repairing?"

Chen Yang nodded, and repeated it with confirmation, "Only replace but not repair!"

Oh, that's all right!

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