Super Game Empire

In China, the beginning of the year is not January 1st, but the first day of the first lunar month. After spending the Spring Festival comfortably, Longteng's engine started to sound. They released a series of game launch plans, the most eye-catching of which are

Two games.

"Dot" is about to become the Warcraft 3 RPG map officially recognized by Longteng. It may be stripped out and become an independent new "Dot Tower" game. This game project plan was revealed through the official blog of the Blizzard team, and has gained a lot of players.

Cheers of support.

"World of Warcraft" will be officially in closed beta at the end of 2004. This is an online massively multiplayer RPG game. Players will enter the world of Azeroth to explore adventures and truly enter the World of Warcraft for adventure.

Microsoft breathed a sigh of relief. These are all PC game works. On TV game consoles, they now have no shortage of collaborators. The most popular "Halo 2" game on the x-wave x360 has been released. This game's

The sales volume is almost exactly the same as that of the X-wave x360, which means that everyone who buys a console will also buy the "Halo 2" game software.

In early March, just as Microsoft was about to celebrate the sales of the x-wave x360 exceeding one million, a lawyer's letter was sent to Microsoft's official inbox via email.

"Steve, what's the matter with you?" Bill Gates was in a good mood. He saw CEO Steve Ballmer coming over with a gloomy face, and his heart skipped a beat.

"Bill, have you read the after-sales work report of the game department?" Steve asked.

"No, they report at the end of every month. It's still half a month from now."

"Then let me tell you. In the past half month, the number of quality complaints about xwave x360 has increased by more than 8,400. The after-sales service department has handled more than 7,000 warranty cases for game consoles. In addition, in some countries where there are no Microsoft after-sales offices

and regions. There are also a large number of users requesting returns.”

"What?"

Bill Gates' good mood disappeared instantly. He couldn't believe this: "8,400 complaints suddenly increased in two weeks? What happened?"

Steve was also helpless: "4,000 complaints in India, 2,000 complaints in Brazil, and the rest are on all continents. Bill, this is not an exception, 99% of the complaints are against x-wave x360 after it has been running for a period of time.

, the three power failure lights came on, and all of them crashed without exception!"

Bill Gates snorted coldly and pressed the communicator on the desktop: "Ask Robbie to come to me. By the way, call those stupid designers in their R&D department!"

The secretary quickly informed, and Steve continued to report the unfortunate news: "We are continuing to increase the number of three-red complaints every day. I am sure this is a design flaw in our host. In addition, I received a letter from the Department of Public Utilities.

A letter from a lawyer was forwarded, saying that an automobile group in Mumbai, India purchased 200 copies of the X-wave x360 three months ago, and they filed a claim against us due to quality issues."

"Indians? Just give them some money and let the Indian after-sales service department take care of the matter. Warranty and free repairs. At most, just give them a symbolic game as compensation."

Bill Gates didn't realize the seriousness of the problem at all. What he was thinking about at this time was how Robbie promised him that there would be no problem and how he ensured the stability of the console. It had only been more than two months before he hit them.

How can they have the nerve to promise the public the reliability and stability of Microsoft products?

If the problem was not serious, Steve would not go there in person. He said seriously: "Bill, this is not something you can just give the other party some money to get rid of. The other party has already sent a formal lawyer's letter. We have become Microsoft."

defendant!"

Robbie received a call from Bill Gates' secretary. He didn't say anything. He stood up, adjusted the tie of his suit in front of the full-length mirror, and showed a smile on his face.

There were 300 new complaints every day. He had known about this matter ten days ago. At first, the after-sales department thought it was just an occasional incident in various places. Unexpectedly, the number of complaints continued to decline for several days, so they hurriedly reported it to the game.

The department president also attached the quality problem report.

He only glanced at it, and the pillar of faith that he had persisted in for more than a year collapsed. 99% of the complaints were focused on Sanhong, the "interesting little guy" he accidentally discovered in November last year.

It was the only one with a problem in that 98% pass rate incident. According to the normal process, it must be reported and reworked, modified and retested, but he hinted that the technical department should suppress this bug.

"I didn't expect that we still couldn't escape this disaster. This accidental case turned out to be the last straw for us!"

After receiving the information from the after-sales service, Robbie's first reaction was to sigh. He made a choice that no one could understand. He continued to hide it, did not make any reaction, and did not give any additional information to the after-sales department.

After receiving the instructions, he took out his mobile phone and called some friends he knew and the headhunting company for several days.

Microsoft's after-sales service department has not received instructions from its superiors and can only handle these complaint cases according to the company's standard procedures, accept, repair, and upload statistics. If it can be repaired, it will continue to fool customers. If it cannot cure the root cause, it can only use ambiguous words in the warranty manual.

to explain.

The technical director of the Microsoft after-sales department in Mumbai, India explained this: "Dear Jimla, please remove the surge protection socket at home and directly connect the power cord of the x-wave x360 to the AC socket on the wall.

This will prevent the three red lights phenomenon from occurring on game consoles.”

This Mumbai user named Jimla was confused at the time: "You mean, the crash of the x-wave x360 has something to do with the socket in my house?"

The people at the after-sales department could only explain it this way and tricked Jim into taking him home.

But not long after Jimla got home and played, the console crashed again. He became angry and asked Microsoft's after-sales department to give him a real explanation instead of teasing him like a fool.

The person in charge of the after-sales department gave an official explanation the next day: "The components of the X-Wave

If the XWave x360 has a surge protection socket, the triple red phenomenon may occur after about three months of use.”

India is not an economically developed region. Only social elites like Jimla can afford expensive game consoles. It is impossible for ordinary people to consume them.

Microsoft left the problem to Mumbai's unstable infrastructure, which Jimla couldn't accept at all. He had a big fight with the person in charge at the after-sales center that day, thinking that this was a shirking of responsibility without a bottom line and a hooligan.

The behavior of the company shows no sign of sincerity from Microsoft!

In the end, his x-wave x360 host was also left at the Microsoft Mumbai after-sales service center, and he went home angrily with an acceptance receipt. The more Jimla thought about it, the more uncomfortable he became. He posted a complaint in India's largest website forum, and in Microsoft

I complained on the official website of xwave x360 and did not get an active response from Microsoft, but I got a mysterious phone call.

It was after receiving this mysterious phone call that Jimla received help from some well-intentioned people, including legal advisors and personal bodyguards. The company readily gave him a salary increase and extended leave, and he embarked on the road of no return to sue Microsoft.

He doesn't have to worry about any expenses, or even what to say. His lawyer will deal with the outside media on his behalf.

As long as Jimla could appear in court and sue Microsoft, he would be able to obtain a US dollar sponsorship that he felt was so dazzling. He accepted the task without hesitation. Even if he guessed that there would be pitfalls ahead, he would

If he is willing to jump, money is not so easy to get, and he is not a fool.

After Robbie organized his thoughts, he strode towards Bill Gates' office.

He didn't need to be afraid at all. It had already happened. There was nothing worse. He had thought about today's scenario half a year ago. He had already contacted his next employer before the lawyer's letter was sent. He could start at any time.

Skip Microsoft's resignation. It's not a software company anyway, and there is no anti-unfair competition law.

James and others from the technical department also arrived. They were a little overwhelmed and had to follow Robbie to Bill Gates' office.

Bill Gates's voice was so loud that Robbie and the others heard it when they were standing at the door. The secretary pressed the intercom and motioned for Robbie and the others to come in. He smiled, deliberately approached the beautiful secretary, and touched her chest condescendingly.

Looking from the deep ditch, he had long wanted to tease this beauty. In the past, it was inconvenient to do so due to his face and status, but now, screw him!

"Robbie, have you seen this report?" Bill Gates suppressed his anger and threw the document over.

Robbie looked at it pretendingly. He knew exactly what it was and said, "I've seen it. The technical department believes that this is a problem caused by improper operation of the player. We cannot blame it entirely. I have asked the after-sales department to explain.

Passed."

"Surge protector, is this your explanation?" Bill Gates almost lost his temper and tilted his nose: "India and Brazil can still be fooled, but how do you explain the complaints from users in developed countries such as Europe, Japan and South Korea? It's still 'minor'

The red light crash caused by the voltage change? James, tell me the truth, what is the problem? Who is responsible for this?"

"I'm responsible!" Robbie grabbed it first without waiting for James to explain, which moved James to tears.

"No, it's because I didn't strictly control the quality during the extreme testing, and I made an oversight on this issue..." James rushed to answer. (To be continued...)