Super Resort System

Li Yang also found that the managers of the George V Hotel rarely discussed the grand blueprint, the quarterly goal, the annual goal, or how to surpass a competitor, how to become the first in the industry and so on.

But there are always meetings because of a trivial matter. For example, one day, the general manager, the room manager and other senior executives had a long meeting to discuss the issue of replacing a bedside alarm clock in the room.

They purchased almost all mid-to-high-end brands of alarm clocks from the market and conducted tests and comparisons. First of all, the brand must match the identity of the hotel, and secondly, whether the appearance and style of the alarm clock matches the room, whether the alarm clock is quiet enough, whether it has a night mode, and whether it can Let some older people see clearly, after all, the alarm clock itself is for the convenience of those older age groups who can't use modern products very well.

After repeated discussions, they selected three of them, and then began to put them in the room one by one for experiments to see if the alarm clock was in harmony with the style of the entire room, which was a natural feeling.

Not only that, but they will also have meetings, trial and error, and research on minor issues such as the newly replaced sheets, the texture and softness of the pillow core.

But everything can't get around one core, that is service, the ultimate service.

In this way, Li Yang thought about the difference between those top luxury cars and ordinary luxury cars. There will be many user-friendly designs on top luxury cars, and many small functions that are surprising and easy to use.

There are even many small functions, even the owner himself does not know what to do, or did not notice at all.

But this does not mean that the creators of these top luxury cars have given up their efforts to pursue the ultimate. Their pursuit of perfection has created those small functions that increase the experience and are convenient and easy to use. One surprise after another.

Just like when Li Yang first discovered one hidden function after another on his luxury private jet, he couldn’t help but exclaimed in his heart. It turned out that there was such a function. I really didn’t expect it. She is more recognized for the Gulfstream brand.

Maybe he initially bought this brand just because he was famous enough and the quality was guaranteed, but after using it, the surprises and satisfaction brought by the experience are what made Li Yang really recognize, like, and even in the future. The reason for being a loyal user.

And the hotel should do the same. It was those customers who didn't notice it, but the service staff had thought of all the details, which made the customers who have been to the George V Hotel feel the difference between it and other five-star hotels. The comfort and pleasure of staying here.

After this stage of understanding, Li Yang also felt that he seemed to understand the purpose of the system better.

The acquisition of the George V Hotel, in addition to enhancing the global influence of the Dream Catcher Group, and mastering a group of higher-end customer resources.

The most important thing is to have a new understanding of the concept of service. Although the service of Pandora Resort Hotel is also first-class, it has inherited the standards of the Four Seasons Group.

But the George V Hotel still has too many places for them to learn, and there are many styles that are unique to its nearly 100-year history.

Of course, the most popular business of the George V Hotel is not the housekeeping department, but the three restaurants. When it comes to dining time, the restaurants are almost full.

And most of the diners are not hotel guests, but come here specially to taste the food, or they are local rich people in Paris, and even some people come here for breakfast or lunch almost every day.

For example, the old man called Mr. Parker eats breakfast here almost every day.

"Good morning! My friend!"

"Good morning, Mr. Parker!"

"Good morning, Martin!"

"Good morning Mr. Parker!"

"Good morning Lee!"

"Good morning, Mr. Parker!" Li Yang, who had just finished breakfast, met Mr. Parker again in the hotel lobby.

As early as a few days ago, Li Yang had known Mr. Parker, of course, through the introduction of Adrian.

At that time, Li Yang noticed the old man by accident and found that he knew almost all the staff of the hotel, and could even call out their names easily, and he even knew the family situation of many staff, such as whose children Married, whose son was born, who trades stocks, who loves to play cards, etc.

So Li Yang saw that this was not an ordinary guest, and only after inquiring did he know that this was a real regular guest of the hotel.

At that time, Adrian also joked with Li Yang that the old man was an external staff member of the hotel, and his working experience was longer than 80% of the staff in the hotel.

Parker's full name is Grey Parker. He is a French man who likes to chat very much. He is already eighty-five years old. If it wasn't for Adrian's introduction, Li Yang would really not have seen that he was so old. It looked like he was only in his sixties.

The old gentleman had been eating breakfast at the Hotel George V for nearly forty years, and unless he was not in Paris, he came almost every day, and occasionally for lunch.

The longest interval was almost three years. It is said that thirty years ago, he was imprisoned for an economic case and stayed there for three full years.

He often joked that the most painful thing for him in those three years was not being able to come to the George V Hotel for breakfast and talk to everyone about recent events.

The first thing he even did when he got out of prison was not to go home, but to come here for breakfast!

Mr. Parker had a wife, but died many years ago, they had no children, and they jointly ran a bar that was almost fifty years old, on the banks of the Seine, not far from here.

In fact, it was his wife who liked the breakfast here at first, and they used to come here almost every day, so for Parker, the George V Hotel seems to be his second home, with many fond memories of him, and Everyone here is his friend.

"I have experienced three general managers that have been replaced by the hotel. I have also seen off and welcomed many new and old employees of the hotel. I have also witnessed the hotel's acquisition by the Four Seasons Group, and then by the Saudi prince. He was acquired by the Dream Group." Li Yang said when he was chatting with Parker that day.

He is indeed a living history. He knows many things about the hotel even better than Adrian. Li Yang has also heard from him a lot about the changing process of the George V Hotel and the interesting stories that happened here.

Not only that, he also sees the charm of the George V Hotel more thoroughly than many people.

"A lot of things that belong to our era are condensed and preserved here, and old people like me who have been left behind by the times can find many memories and shadows of their youth here.

But he is not like me. He has not kept up with the times. He has been improving, keeping pace with the times, and becoming more attractive.

Today's place has both classical charm and heritage, and at the same time it is a good fusion of things of the new era.

Therefore, he is also loved by many young people. Here, people can feel the modernity of other emerging hotels, as well as the unique charm of time condensed and precipitated.

In short, people of every era seem to be able to find their own different feelings here! "Grey Parker said, and Li Yang felt that what he said was very reasonable.

This is also the charm of the George V Hotel. Through this chat, Li Yang also has a better understanding of the positioning and future development of the George V Hotel, and more clearly what he must not abandon.

The George V Hotel is to keep up with the times, but it cannot completely subvert the past, otherwise he may no longer be the George V Hotel, and it will also lose its true loyal customers.

"Your newspaper, Mr. Parker!" Parker is indeed more obsessed with old-time things, such as newspapers, than new-age high-tech products.

After arriving at the hotel every day, Mr. Parker would go to the front desk to pick up a newspaper and then head to the restaurant, and today was no exception.

"Thanks, Martin, is your son's leg okay?" asked Mr. Parker.

"It's almost done, and we can continue training next week!" Martin said with a smile.

"Well, that's good, I'm very optimistic about that lad, he will definitely become a great football player!" Parker said.

"Thank you, I also hope he can succeed!" Martin also said proudly.

Holding the newspaper, Grey Parker walked straight to the restaurant, greeting everyone he saw along the way.

According to Adrian, the main reason why Gray Parker is an external staff member of the hotel is that he is the taster and quality inspector of the hotel breakfast.

Whenever the restaurant changes its chef or develops a new breakfast category, it will invite him over to taste it. How to ensure the taste of the classic products is as delicious as ever depends on Mr. Parker, the taster.

...

"Today at three o'clock in the afternoon, Ms. Collins and her sixth husband, Peter Charles, will be staying in our hotel's Royal Suite 616!" At the daily meeting, the Reservation Department reported the list of guests who would be staying at the hotel today, especially Some special guests, or guests with special requirements.

Jon Collins is a special one. She is a regular customer of the hotel. She and her five husbands have almost all been to the George V Hotel. She and her current husband had their wedding here five years ago.

"She said it was her sixth husband who was staying with her this time,"

"Peter Charles? Her agent?" Adrian also knew Peter Charles, who had previously stayed here with Mrs. and Mrs. Collins.

And this Peter Charles once worked at the George V Hotel. At that time, he was only eighteen years old. He worked as a doorman in the hotel for fourteen months. Now it has been more than forty years, and now he is already a well-known broker.

"Yes, sir!"

"Are there any specific requirements this time?" Adrian asked.

"She said it's good to be the same!"

"Then arrange and display the room according to her file!" Adrian said.

After talking about the guests booked today, Adrian talked about the training of new employees. The George V Hotel attaches great importance to every new employee, even if he is just an ordinary cleaner.

The training of new employees is also improving and striving for perfection, so that every new employee can show the ultimate service of the hotel.

"By the way, take him to the tooling department to customize the tooling today!" Adrian said.

George V Hotel has a special tooling department, which has professional tailors and designers, tailor-made for every employee of the hotel, custom tooling, especially the tooling of some service staff, all are suits, so it needs to be customized.

The cost of each set of tooling is also not cheap. After all, the service staff is also the facade of the hotel, and their image is also very important to the hotel.

...

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