Super Tycoon

Zhang Benxiong, who was sitting on the sofa, rang his cell phone. He picked it up and said a few words to hang up, looking at Zhang Yang with some hesitation.

"What's the matter, let's talk." Zhang Yang poured Zhang Benxiong a small cup of tea.

"We have another machine that is damaged and can only be returned to the factory for repairs. Consumers are very dissatisfied."

Tsk

Zhang Yang thinks about it differently. If he is a consumer and the game console is broken, he finds the retailer, but the retailer can't solve it. He said that it will take a month to return to the factory for repair, and he will definitely not be happy.

I bought the game console just to play, but now I can't play it for a month, can I feel better?

"Old Zhang, you have found a local agent in every country, right? Didn't you tell them about the establishment of after-sales maintenance centers?"

Zhang Benxiong looked at Zhang Yang cautiously: "They have after-sales service points, but they have never disassembled the machine, and they don't know how to solve many problems."

"Some agents talked to me and wanted our repair drawings."

"impossible!"

Zhang Yang directly refused. The maintenance drawings, directly speaking, are their design drawings. With the drawings, all the secrets of Zhi Duoxing will no longer be secrets.

"Mr. Zhang, this blueprint can always be deciphered. Giving it to them now will also increase our service quality and stop sending game consoles back to the factory for repairs."

"Especially in the island market, the after-sales service of other game consoles is much better than ours, and that is one of the best game markets in the world."

"And let me say something that is not very pleasant. I remember you also said in a meeting with our agent that Zhiduoxing's technology is not the best. Among the 32-bit game consoles, it can only be regarded as the middle and low-end. We mainly sell games. .”

"The research and development of this product mainly uses Russian-made electronic components. They don't export much now. Even if others know about it, it's not easy to imitate, right?"

"Besides, why do others imitate? Isn't our product architecture patented? We still use technology, so it's not easy for them to imitate, right?"

Zhang Yang smiled wryly and shook his head: "Actually, it's not that much better, it's just that it's more difficult to upgrade the technology, and this technology is considered elementary and can continue to be upgraded."

"For those who understand technology, it is actually not difficult to crack our technology. And now Wanyan Company has also authorized some related technologies of electronic companies, which is not unique to us."

In fact, it is a gimmick at this time, and it is also a standard isolation, so that their game discs are not easy to be pirated.

The game CDs of companies such as Sunny have some protection inside, and it is difficult for game CDs produced by different companies to run on other game consoles.

Compatible programs have been added to Zhi Duo Xing. At the beginning, he thought it was too simple, thinking that all of them could be compatible. In fact, it was only compatible with Sega's game discs. No one thought of doing so at present.

In fact, Zhang Yang most hopes to be compatible with Suony's game CD, because he knows very well that the winner of this 32-bit machine war must be Suuni.

Not to mention the outstanding performance of Souni's hardware, just saying that they have signed game development contracts with dozens of game companies, including the authorization of some popular games, which makes players excited enough.

"Mr. Zhang, how can our after-sales service keep up? Now a small number of people are saying that as our sales increase, this kind of thing will become more and more frequent."

Zhang Yang was stunned for a moment: "Are there a lot of game consoles returned to the factory for repair?"

Returning it to the factory for maintenance must be a serious failure and it is impossible to play. Their game consoles are so easy to break? When I first checked, I didn't find these.

"At present, I have more than a thousand units here, and the return rate is 0.3 per thousand."

The return rate of 0.3 per thousand,

It may continue to grow, even if the failure rate is very high. If it is in China, it is okay to say that the agents in every province in the country have after-sales maintenance points, and there is basically no need to return to the factory.

But there are no foreign countries, especially those in Europe and the Americas that are far away. It takes a month to go back and forth to the factory. If this is publicized, the impact will be great.

"What are the main areas?"

"Mainly in North America and Western Europe. My suggestion is that we set up at least one manufacturer's after-sales maintenance point in those two regions, and we can't do this all the time."

"In the past, every time we returned to the factory, we would compensate the other party with a game CD to satisfy consumers. This amount of money is nothing, but I am afraid that other companies will seize the opportunity to promote and magnify this matter."

"Get a few people to the factory to learn. The after-sales service must keep up. After-sales service points must be established in every country. Even if you give them the drawings now, will they be able to understand?"

Wanxin Company is responsible for the after-sales service in the contract. It's just that Zhang Benxiong wants technical drawings, but Zhang Yang is unwilling to give them.

"By the way, do other game console companies have problems with their after-sales service?"

Zhang Benxiong shook his head: "They are all established companies, and they have done a good job in this area. And the main markets of those companies are in the United States and the island countries. They all have branches, and the after-sales service is naturally very good."

"The after-sales service is as bad as ours, and that is Atari. They are struggling to make ends meet, and I think they are not far from bankruptcy."

"Are you really planning to acquire Atari? This is not necessarily a good choice. Atari's technology is outdated, and there have been no new games in recent years. The company's debt ratio is high, and some shareholders are obviously trying to get out."

There are actually many ways for shareholders to get rid of a company with a high debt ratio. The simple way is to sell the company, or create a shell company, transfer all the debts, and then let the shell company go bankrupt.

"Help me keep an eye on it. If Atari goes bankrupt and sells it, I want to see if I can buy some game copyrights."

Some Atari games may be outdated, but there are always some nostalgic people. When the time comes to launch a collection of Atari games, I believe it will sell well.

Whether a product is valuable or not depends sometimes on where it is sold. A bottle of water brought to the desert can be exchanged for a gold bar.

At the same time, Sunny and other companies are also staring at competitors. Finding the shortcomings of competitors and amplifying them can make your products sell better.

They suddenly found that Zhiduoxing sold very well at the beginning, mainly through discounts and promotions. The game consoles did not make money, and the profit of game cassettes also dropped a lot. This shows that Zhiduoxing is very confident in their follow-up games.

However, the after-sales service of Zhiduoxing Company seems to be not very good. In many after-sales repair points, the game console cannot be repaired at all, but can only be returned to the factory.

This matter must be known to all players!