Tianjie Taobao Store

Chu Linger's work efficiency was quite fast. Before ten o'clock, Chu Yang got a detailed plan for the structure of the customer service team.

After reading it carefully, this plan is quite in line with the actual situation of Tianjie Taobao. Except for some details that need to be modified, it can be copied completely.

After half an hour, Chu Yang corrected the inconsistencies, then took the complete customer service team structure plan, opened the management committee Wangwang group, and published the corresponding content.

After all the members of Aite were gathered, the gods appeared one after another and began to discuss the rationality of the structure.

Despite the gods' constant evasion, after the specific plan came out, everyone immediately opened up and started discussing in the group, as if they were giving advice, and from time to time they asked Chu Yang if there were any problems with certain settings.

After Chu Yang patiently explained, he dispelled the concerns of the immortals.

In the end, after some fine-tuning was made to the architectural plan, it was unanimously approved by the members of the Management Committee.

Until then, Chu Yang breathed a sigh of relief and sent a message: Since the vote was unanimously approved, the next step is to recruit customer service. Before that, I have one condition. Since I am to be fully responsible, the management committee must grant I am temporarily controlling the authority of the team and appointing management. I wonder if all the gods can agree?

Regarding the resignation of the leadership of the customer service team, it is a very sensitive issue.

Although the customer service team is a department under the management committee, it is of extraordinary importance in relation to the daily operations of Taobao. Therefore, the identity of the top leadership of this team is naturally of great importance.

The great gods in the group all have their own shops, and the scale is not small. They will inevitably encounter some problems on weekdays, so many gods have careful thoughts.

If you can get in touch with the leader of the customer service team, wouldn't it be convenient to find someone to solve the problem if you encounter it in the future?

Therefore, after Chu Yang proposed to temporarily control the team and have the right to appoint leaders, the gods could not help but speak.

The Queen Mother was the first to ask: Chu Yang, it is okay to temporarily give you the power to control the team, but the power to appoint the leadership is a bit inappropriate, right?

Taibai Jinxing: Yes, I also think it is inappropriate. The appointment of leadership should be proposed by the management committee, otherwise it will be difficult to convince the public.

Emperor Zhenwu: I also think it would be better for the management committee to come. However, let’s listen to what Chu Xiaoyou means first. He should have his own considerations.

…

After the immortals talked about it, Chu Yang probably understood what the immortals meant. These immortals felt that they had stretched their hands too far and should not seize the power of the management committee, so the leadership of the customer service team should let them appoint candidates.

After understanding this, Chu Yang thought about it carefully and felt that he still could not retreat on this point.

Because, he also plans to adopt a survival of the fittest system during the training of the customer service team. The capable ones will be promoted, the weak will be sidelined, and those who fail the assessment will be kicked out of the team directly.

If the leadership were all staff placed by the gods themselves, and a group of unskilled people were brought in for them, wouldn't this be troublesome?

Therefore, Chu Yang firmly replied: Dear Immortals, I understand your concerns. However, in order to make the customer service team familiar with the business as soon as possible and encourage all customer service members to work hard, I plan to use assessment methods to select the best in the team. As a manager, this has three benefits:

Firstly, it can encourage customer service members to take the initiative to learn relevant knowledge. Secondly, it can create a good competitive atmosphere to avoid the emergence of managers who are idle and unmotivated. Thirdly, it can speed up the formation of the team and put it into use as soon as possible. If some unfamiliar people are assigned to manage it according to the opinions of the immortals, such a customer service team may be embarrassing and useless. What do you think of the immortals?

After sending this message, the gods were silent for a while, probably all weighing the pros and cons.

At this time, Baihua Fairy, who had not been talking for a long time, suddenly appeared and said: This is true. It is taboo for a layman to guide an expert. Who can take the responsibility if something goes wrong later? The role of our management committee is to maintain the stability of Taobao. If the appointed person is inappropriate, it may be counterproductive, and he will be scolded again.

Fairy Baihua took the lead, and some of the remaining gods also spoke.

Yue Lao: Yes, I think it is a good idea to compete for positions. Just like my position as Yue Lao, there were many people who were covetous at that time, but they had only a superficial understanding of marriage matters, and finally let me take the position. If I get a People who don’t know how to manage marriages in the three realms will be punished if they pull the wrong red thread!

The Dragon King of the East China Sea also said: What Yue Lao said is right, let the professionals do it. As long as there are no problems, we will have to worry less.

Fairy Qiongxiao: I think this is the way to go. If the delay continues, public resentment will boil over.

Although the Queen Mother was a little careful, she still had some scruples in front of everyone and said: Then I will give you the authority to appoint management. However, before the formal appointment, you need to submit the list to the management committee for review. be implemented.

Chu Yang understood what the Queen Mother meant. This woman was afraid that he would use private individuals to open the door for her. If anything went wrong, she would be able to use her veto power!

This is a reasonable request, and Chu Yang has no way to bear it, so he can only reply in the group: OK, I will regularly inform the management committee about the structure of the customer service team, and I also ask you to correct me.

Subsequently, the Queen Mother, the Chairman of the Management Committee, granted him the highest authority of the customer service team.

"Dingdong, congratulations on becoming the head of the customer service team. Please check the customer service backend for specific permissions!"

After obtaining the permission, Chu Yang entered the backend of the customer service department from the home page.

The backend of the customer service department is still very simple, with only the most basic functions. It needs to be adjusted and edited with existing tools to gradually improve all functions.

After studying for a while, because the rules and personnel have not yet been determined, there is nothing to see, so Chu Yang closed the backend and clicked into the Taobao rookie forum.

The forum was proposed by Hu Yan, who ranked second in points, to promote industry exchanges and provide a platform for buyers and sellers in the heavens to exchange information.

After visiting many trading forums, Chu Yang did not think of this, which was really a bit puzzling.

From his point of view, the forum is still very meaningful. When he planned to start a business, he was fooled by some "experts" and opened a store in Alibaba and bought a large number of goods with money.

Not long after, he opened the Taobao rookie forum by chance and saw many exchanges between sellers in it.

Only then did he know that Taobao was not as easy to make money as the "experts" said. Novices who rashly stepped into this field basically lost money nine out of ten times, and the rest could only make ends meet. If you want to make a lot of money, you have to go through blood and tears.

At that time, he sighed that if he had seen this forum earlier, he would not have used the hard-earned money from working to open a Taobao store.

Of course, if he had seen it earlier, he would probably have nothing to do with Tianjie Taobao. So, it is said that misfortune is accompanied by blessing, and blessing is accompanied by misfortune. The world is really unpredictable.

The forum opened this time is divided into four sections, namely buyer communication, seller communication, help consultation, and complaint opinions.

Opening the buyer communication section, there are quite a lot of posts in it. Many curious buyers post and try this new function.

It can be seen that this section is quite popular. The homepage can display a total of 50 posts. The bottom post is still one minute ago. Refresh it and this post will be swiped from the homepage to the second page.

I just looked at the forum and found that the posts in it were not very nutritious. Most of them were "Try it", "How to use it", "What is this for?" and other contents, which were very similar to netizens who had just learned to surf the Internet.

After flipping through a few pages, there was nothing interesting in it. Chu Yang clicked the back button and planned to check out the seller section.

However, when he returned, the page flashed and a few familiar words flashed by.

"Heaven and Earth..."

Because the page refreshed too quickly, Chu Yang only saw these few words. Someone mentioned his store in the buyer section. Chu Yang was naturally curious and clicked in again to search through a bunch of posts.

Fortunately, this post has been pushed up by someone. Just after refreshing the page, it was pushed to the front page again.

This time, Chu Yang saw the title of the post clearly.

"Heaven and Earth is a black shop, don't buy it!"

After clicking in and reading the content, Chu Yang knew why the other party said that.

Anonymous user 10875: Heaven and Earth is a black shop. It earns enough spirit stones and limits the number of goods purchased, making the card collection game more difficult, deliberately making it impossible for buyers to collect a full set of cards. The shopkeeper is a black-hearted maggot!

The poster is anonymous, and Chu Yang doesn't know who it is.

However, this limit on the number of related items purchased was set by Taobao to curb the trend of over-consumption. He himself wanted to cancel this limit, but now someone is indiscriminately blaming him for the cause, which is really speechless.

The poster kept pushing the post, apparently wanting more people to see the evil deeds of Tianshang Renjian. Chu Yang turned to the last page. This guy has built more than a thousand posts and is still continuing.

If you want to be angry, Chu Yang is definitely angry. This buyer not only got the facts wrong, but also attacked him personally, calling him a black-hearted maggot. How can this be tolerated?

Thinking of this, Chu Yang planned to have a fight with the poster.

Of course, he certainly couldn't reveal his true identity, so he checked the anonymous reply and typed a line of words in the reply box at the bottom of the forum in the tone of a third party.

Anonymous user 13****7: OP, are you mistaken? Taobao has been upgraded and many categories have been restricted to prevent over-consumption by heavy addicts. The card collection products of Tianshangrenjian are in the regulated category. It is not that they are deliberately making things difficult for you, but that is the rule of Taobao. The shopkeeper is also helpless. You are so unreasonable and you are swearing. Isn't it too much?

After replying the message, Chu Yang quietly waited for the other party's response.

After a while, the reply reminder bar above the forum lit up.

Chu Yang understood that this was the other party's reply.

Anonymous user 10875: I don't want to listen, I don't want to listen, I don't want to listen. You must be the shopkeeper, or the customer service of the store. You can't cheat me. You are also a black-hearted maggot!

Seeing this reply, Chu Yang almost vomited blood in anger. This weirdo is really everywhere. I tried to explain it to him kindly, but he started to curse again.