Gazing at the Rainbow

Mr. Zhuang seems to be very talkative, but in fact it is not. Otherwise, why is it that more than half a month has passed since the complaint about quality problems and there is still no substantial progress?

It's not that the two bosses are reluctant to contribute, but that Mr. Zhuang's level of Tai Chi is too high.

If Lin Yao had just handled Mr. Wen's complaint with a try-and-see attitude before, then when Mr. Wen offered to bear all the expenses incurred by him, all this changed.

Mr. Wen's concession reduced the difficulty of the negotiation and cut off Lin Yao's retreat. Next, her negotiation with the manufacturer can only succeed but not fail!

To this end, Lin Yao first called a classmate who specializes in importing, and inquired in detail about the import process and related costs.

Then, she went through all the questions Mr. Zhuang might ask and how to cope in her mind.

After doing all this, she dialed Mr. Zhuang's cell phone.

Her call was quickly connected, which was a good start.

"Oh, Miss Lin! Is there any news from the client?"

When Mr. Zhuang spoke, he was still smiling as usual, with a particularly good attitude, but what he said was quite speechless.

Lin Yao always felt that listening to what he meant was as if he had suffered unjustified injustices, and now he was waiting for unreasonable customers to bow his head to admit his mistakes and wash away his grievances.

In other words, what is he relying on so arrogantly?

Could it be that the defective product has been shipped away, and the money has been in the bag, and the customer has no choice but to take him?

No wonder Mr. Wen insisted that if the problem is not resolved, he will no longer consider cooperating with him.

"The customer said that he will not consider continuing to cooperate with you until the problem of that batch of goods is resolved." Lin Yao said here, paused, and asked, "Then have you considered how to deal with it?"

Mr. Zhuang was stunned, as if he was wondering the authenticity of Lin Yao's remarks, "The client really said that?"

"Yes!" Lin Yao sighed, "I didn't want to rush you at first, but recently, customers have placed a lot of orders, but I didn't give them to you. I'm not surprised, so I asked him. , In the end he told me that. So, I had to call and ask if you have any good suggestions over there."

"That's it, but..." Mr. Zhuang tried his best to defend: "Our factory has been making electric fire switches for many years. We have been supplying **** cars and **** cars as original factory accessories. Do you know what I mean? Our product quality Absolutely reliable!"

Lin Yao didn't expect that at this time, he would still be able to speak such words.

She pointedly pointed out, "You have also seen the photos sent by the customer before. Originally, I wanted the customer to send more samples, but he said that he was going to ship all 50,000 ignition switches back to you. If you don’t believe it, You can go to him at any time and take a look."

"This... how is it possible?" Mr. Zhuang was still defending himself. "We have opened a factory for almost 20 years. We have never encountered this kind of problem. Moreover, we are a contract and trustworthy enterprise. Good products to customers."

He didn't feel right how he heard these words.

Because they are "contract-honoring and trustworthy enterprises", their products must be good?

Because they are "contract-honoring and trustworthy enterprises", if there is a problem with the product, it is definitely not their problem?

Because they are "contract-honoring and trustworthy enterprises", even if the product has a problem, the customer should find the reason from the shipping company, from the freight company, or from his own company. Isn't it their cause anyway?

Lin Yao heard for the first time that the signboard of "contract-honoring and trustworthy enterprise" can still be used like this!

It's really eye-opening...

"Of course I believe in your company. Otherwise, I don't need to call you again." Lin Yao followed his words and said: "Then as a'contract-honoring and trustworthy enterprise', how would you solve similar problems? ?"

This is considered an anti-general.

Mr. Zhuang's tone was a little weaker, and he asked, "What does the customer mean?"

Lin Yao sternly said: "I asked the customer's opinion. He said that as long as this batch of goods is resolved and he is compensated for a new batch of qualified products, our cooperation will continue in the future. And..."

She paused and spoke again, "If you agree, he will arrange the shipment of defective products by sea as soon as possible, but you need to bear the related expenses."

"You mean, return or exchange?" The surprise came too suddenly, and Mr. Zhuang was a little unsure. "So, I don't need to pay him anymore?"

It is obviously much easier to compensate for a shipment than to lose money directly.

For a company, especially a private company, whether it can gain a foothold or grow in behavior is not the most important thing about how many fixed assets it owns, let alone how much inventory it has, but whether the company's "cash flow" is sufficient.

It is like the blood flowing in the enterprise. Without it, the enterprise cannot survive.

According to Mr. Wen’s previous claim, the purchase price of nearly 100,000 meters, plus 30-40% tariffs, and the total cost of zero and zero, totaled more than 150,000 meters, which is equivalent to nearly one million Chinese yuan. , Which discouraged Mr. Zhuang.

The return and exchange is different. Manufacturers do not make their own products out of thin air. They have their own downstream suppliers.

When encountering this kind of problem, he can completely suppress his loss one by one, compressing his loss infinitely, or even reduce it to zero.

"Mr. Zhuang, no one would joke about returns or exchanges." Lin Yao's tone was calm, as if to explain an objective fact, "The customer originally didn't agree with this treatment, so I finally got him to agree to the return and exchange. ."

Mr. Zhuang was still a little worried, "Then...how much is the ocean freight?"

There is a small trap in his sentence: the related costs are not only the ocean freight.

If you don't say it clearly, it's hard to say whether he will accept it.

Lin Yao already knew this well, "The ocean freight plus the domestic operation fee is about 30,000 to 50,000 Chinese yuan."

Three to fifty thousand Chinese currency, not too much, or less, is not too small. However, it was originally necessary to compensate nearly one million Chinese currency. In comparison, this amount of money is simply too trivial.

Mr. Zhuang's tone was a little hesitant, "That's it, let me think about it again."

There are many dreams in the night, Lin Yao puts on another strong medicine, "If you show sincerity and refreshment, I will be more sure to persuade him to bear a little bit of foreign expenses, presumably you also know that those are the big heads!"

"Good, good! I agree to exchange the goods!" As if worried about Lin Yao's regrets, Mr. Zhuang made a decision almost immediately, "Then I will trouble Miss Lin to help solve the foreign expenses."

Inadvertently, he dug another hole for her.

"I will try my best." Lin Yao didn't panic, avoiding his language trap, prompting: "Don't worry, there is this customer, and you are worried that this little money will not be made back?"

To waste time and energy on calculating her, it is better to spend more time thinking about grabbing customers!

"I believe you!" Mr. Zhuang said sincerely after being silent for a moment: "Thank you! Miss Lin!"

The three parties finally reached a preliminary agreement on the issue of compensation.

After Lin Yao hung up the phone, he first reported the progress to Lin Yun, and then couldn't wait to write an email to Mr. Wen to tell him the good news.

Uh, this is not good news for Mr. Wen. After all, according to this approach, he still suffers the most losses among the three parties.

Maybe it is the only one who really suffered a loss.

In a blink of an eye, it was time for get off work, and the others left one after another, but Lin Yao was not in a hurry to go home.

Mr. Wen’s efficiency has always been very high, and it won’t take long to ship back to China from Southeast Asia. Lin Yao estimates that she will soon need to deal with “imported goods”.

Before that, she must carefully sort out the information she has consulted and repeatedly confirm.

The import declaration process refers to the process that needs to be handled when importing goods. The steps include signing an import agency contract → applying for relevant licenses → arranging payment → foreign shipping → reviewing import documents → changing orders → three inspections and commodity inspections → customs pre-recording → customs review Price → pay taxes → customs inspection → release the goods → pick up the goods → animal and plant inspection and quarantine → deliver to the warehouse → keep the settlement documents → complete.

They ship first and then return the goods. This is different from ordinary imported goods. There is no need to pay and pay import duties. However, the export tax rebate must be refunded after the tax rebate has been processed.

So, what are the precautions for imported goods?

1 Import documents, packing lists, invoices, trade contracts and other documents must be consistent with the actual goods

2 The name of the goods on the packing list, invoice, trade contract and other documents must be the same and consistent with the actual name of the goods

3 The weight and volume of the goods on the packing list should be consistent with those on the bill of lading, and should be consistent with the actual goods.

...

After Lin Yao studied carefully, she found a new problem. The batch of goods shipped to Mr. Wen last year contained other products~www.wuxiaspot.com~How to prove to the customs and other departments that the returned goods came from the original The shipment that was exported, instead of the other unexplainable items?

Therefore, she also needs to find a senior import and export company to discuss how to deal with this batch of returns and exchanges to avoid unnecessary trouble and loss.

Details determine success or failure. Lin Yao knows that when dealing with returns and exchanges, she must be cautious and analyze and confirm every detail until nothing is lost.

If the issue of return and exchange cannot be properly resolved, this will not only become a grudge between Mr. Wen and Ling Yun, but also a major stain in her career. No amount of credit will be able to erase it.

On the contrary, if this matter can be resolved satisfactorily, the prospects for cooperation between Ling Yun and Mr. Wen will be even broader and brighter.

She really felt that success or failure, glory or shame, how the future will be all in her hands at this moment!

Lin Yao was standing in front of the floor-to-ceiling windows, looking at the last ray of sunset in the sky, and a small smile gradually appeared on her lips.